Room not cleaned & ready for check in until about 7:30-8:00 pm.
About 10 min. wait for front desk staff to arrive at desk from other duties.
Most breakfast foods were empty by 8:30 am, & no refills.
Staff was friendly & welcoming but overall seems understaffed.
It is time to replace bed mattresses.
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酒店回复: Hello Ms. Green,Sorry for your inconvenience! We hope you do give us another try in the future.
5.0分
家庭亲子
Everything perfect except for bathroom sink….. no water pressure…… & shower drain …… draining too slow
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酒店回复: Thank you for your feedback. We appreciate it very much. Glad you enjoyed your stay. Hope to see you again.
5.0分
商务出差
Front desk staff was amazing. Very nice and helpful. Nice room, great space to work.
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酒店回复: Hi Christina, thank you so much for your positive feedback! We're so delighted that you enjoyed your stay. Please come back to visit.
2.0分
其他
The room 105 was infested with bugs. So many dead bugs and eggs on the bed rails
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酒店回复: Thank you for your feedback. We take all cleanliness concerns seriously and immediately investigated the matter upon receiving your review. Based on our inspection and photographic evidence, we did not find any signs of bugs, eggs, or infestation in room 105. The particles observed appear to be non-biological debris, and we have since ensured the area was thoroughly cleaned.We regret that this concern was not brought to our attention during your stay, as we would have welcomed the opportunity to address it promptly and ensure your comfort.Your satisfaction is important to us, and we remain committed to maintaining high standards of cleanliness and service.Warm regards,Julie RodriguezGeneral Manager
5.0分
其他
Great staff, clean room, and good price. We enjoyed our stay!
酒店回复: Thank you for your feedbackMr Donaldson!
5.0分
其他
Excellent service by receptionist,with all questions and needs.
酒店回复: Thank you for your feedback Mr Reyes!
5.0分
其他
Enjoyed the attractive pool area, outdoor gathering area, and lobby. Staff was most hospitable to our family. Breakfast options were good.
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酒店回复: Thank you, Deanne for your feedback! We are glad you enjoyed your stay. Hope to see you again on your next visit to San Angelo.
4.0分
其他
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Only minor issues
The staff was excellent. The room is the only thing we had issues with. The water: Had no hot in kitchen. Bath vanity seemed to have mineral deposits and air in it. The AC: There was very little air flow into the living/kitchen/entry (where thermostat is). Had vents completely closed in bedroom and it was still freezing in there. There seems to be a restriction in ducting. Other than that, the room was what we have come to expect.
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酒店回复: Hello Mr. Michael,We apologize for the hot water not functioning properly along with the AC. We will notify management, and we do hope you will give us another chance if you are ever in the area again.
5.0分
其他
Clean, safe, well lit, spacious, comfortable.
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酒店回复: Thank you for your feedback Ms Stark! We are glad you enjoyed your stay with us.
5.0分
情侣出游
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Couldn’t enjoy the amenities because it was overrun by kids. Even the lobby had some kind of kids party. Our room wasn’t ready at our check in time
Otherwise the room was great.
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酒店回复: Hello Clay,Sorry for the inconvenience! We do hope you give us another try in the future!
Room not cleaned & ready for check in until about 7:30-8:00 pm.
About 10 min. wait for front desk staff to arrive at desk from other duties.
Most breakfast foods were empty by 8:30 am, & no refills.
Staff was friendly & welcoming but overall seems understaffed.
It is time to replace bed mattresses.
Everything perfect except for bathroom sink….. no water pressure…… & shower drain …… draining too slow
Front desk staff was amazing. Very nice and helpful. Nice room, great space to work.
The room 105 was infested with bugs. So many dead bugs and eggs on the bed rails
Great staff, clean room, and good price. We enjoyed our stay!
Excellent service by receptionist,with all questions and needs.
Enjoyed the attractive pool area, outdoor gathering area, and lobby. Staff was most hospitable to our family. Breakfast options were good.
Only minor issues
The staff was excellent. The room is the only thing we had issues with. The water: Had no hot in kitchen. Bath vanity seemed to have mineral deposits and air in it. The AC: There was very little air flow into the living/kitchen/entry (where thermostat is). Had vents completely closed in bedroom and it was still freezing in there. There seems to be a restriction in ducting. Other than that, the room was what we have come to expect.
Clean, safe, well lit, spacious, comfortable.
Couldn’t enjoy the amenities because it was overrun by kids. Even the lobby had some kind of kids party. Our room wasn’t ready at our check in time
Otherwise the room was great.