The room details mentioned a fridge and microwave in the room when we booked, however the room had neither. Any drinks or snacks we had needed to stay out warm because of this. Overall average experience for the room.
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酒店回复: Thank you for your feedback, apologies for your room not having those appliances, we are still waiting on them arriving for the newly renovated rooms but we do hope you enjoyed the fresh look of our renovated room. We hope to see you again!
4.0分
家庭亲子
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The bed is sagging in the middle, which isn’t ideal for two people. Only one bath towel was provided. The heater makes a loud shutting sound when it turns on and off, which could disturb light sleepers. Otherwise, everything else was fine.
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酒店回复: Thank you for staying with us. We look forward to seeing you on your next visit, We will get those issues looked after right away.
4.0分
其他
Always excellent service.
Good value for the money.
Staff are always excellent and accommodating.
酒店回复: Thank you for your feedback, we look forward to your next stay!
2.0分
其他
It felt like the roome hadn't been cleaned for weeks and the beds were uncomfortable and nobody comes to clean the rooms the 4 days i stayed or made the beds
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酒店回复: We apologize for no housekeeping service, we try to remember to tell our guests that it is by request only at check in
1.0分
其他
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Mismatched looking like it was found on a curb furniture. Bathroom ceiling had black mold, can tell they dont really "clean" dust on lamps & behind the minifridge was about 4 guests worth of coffee cups, coffee packs, teabags and stir packets...will never return
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酒店回复: Dear valued guest,We are so sorry to hear that we failed to exceed your expectations. We can assure you that is not or norm. We have just started renovations and finished the first phase. We hope that you will give us another chance to redeem ourselves and host you properly on your next stay and hopefully get you a new room if available
2.0分
家庭亲子
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I’ve been a loyal Comfort Inn guest for many years and have always had great experiences at other locations, particularly in North Bay and St. Thomas. Unfortunately, my recent stay at the London location did not meet the same standard.
The room appeared quite rundown and not as clean as I’ve come to expect from this chain. There was visible dirt and grime on the light switches and lamps, and the shower was not in the best condition — I even found someone else’s hair. The toilet also did not appear very clean. I’ve attached a photo for reference.
The complimentary coffee station was disappointing as well — the area looked dirty, and the machine was out of order. The sofa bed was extremely uncomfortable; the mattress was very thin, and I could feel the springs poking through.
One of the main reasons I choose Comfort Inn is because of the breakfast, which I’ve always enjoyed in the past. However, this time I was let down. Breakfast was advertised from 6–9 a.m., but when I arrived around 8:10, the waffle mix had already been taken away, the coffee was empty, and there was only one sausage patty left. While there were still eggs, cereal, toast, yogurt, and muffins available, I was disappointed since waffle
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酒店回复: Thank you for your feedback, we are sorry to hear that we failed to exceed your expectations. We thrive on cleanliness, so we can assure you that is not the norm. We have just finished the first phase of renovations and would like for you to give us another chance to redeem ourselves and host you properly in a newly renovated room. As for the breakfast, the breakfast attendant may have been heating up more item and filling the waffle if it was empty.
3.0分
情侣出游
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Okay, for the price in comparison with other accommodations in the area. Friendly front-desk staff but nobody was available to help us figure out how to work the television in our room. No instructions provided. (We’d planned to catch an hour of the first Blue Jays – Yankees post-season game before an appointment but had to go elsewhere to watch.) When checking in, we had to pay an extra “refundable” $100 fee on top of the rate. Four days later, still waiting for this to be removed from our credit card.
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酒店回复: Thank you for staying with us. We are so sorry to hear about the tv , unfortunately, rogers does not provide the guide channel any longer to us. The refund should have come back in 2-5 business days. If still not back, please contact us and we will look into this for you personally
3.0分
其他
Staff very friendly and fast service. AC wasn’t working in our room and they gave us a new room right away. Room smelt a little muggy and like cigarette smoke.
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酒店回复: Thank you for staying with us. We have just finished the first phase of renos on the second floor. We look forward to seeing you on your next visit
房间还算整洁，但设施有点旧；短住的话没问题。
不太适合携带宠物入住，太吵了
The room details mentioned a fridge and microwave in the room when we booked, however the room had neither. Any drinks or snacks we had needed to stay out warm because of this. Overall average experience for the room.
The bed is sagging in the middle, which isn’t ideal for two people. Only one bath towel was provided. The heater makes a loud shutting sound when it turns on and off, which could disturb light sleepers. Otherwise, everything else was fine.
Always excellent service.
Good value for the money.
Staff are always excellent and accommodating.
It felt like the roome hadn't been cleaned for weeks and the beds were uncomfortable and nobody comes to clean the rooms the 4 days i stayed or made the beds
Mismatched looking like it was found on a curb furniture. Bathroom ceiling had black mold, can tell they dont really "clean" dust on lamps & behind the minifridge was about 4 guests worth of coffee cups, coffee packs, teabags and stir packets...will never return
I’ve been a loyal Comfort Inn guest for many years and have always had great experiences at other locations, particularly in North Bay and St. Thomas. Unfortunately, my recent stay at the London location did not meet the same standard.
The room appeared quite rundown and not as clean as I’ve come to expect from this chain. There was visible dirt and grime on the light switches and lamps, and the shower was not in the best condition — I even found someone else’s hair. The toilet also did not appear very clean. I’ve attached a photo for reference.
The complimentary coffee station was disappointing as well — the area looked dirty, and the machine was out of order. The sofa bed was extremely uncomfortable; the mattress was very thin, and I could feel the springs poking through.
One of the main reasons I choose Comfort Inn is because of the breakfast, which I’ve always enjoyed in the past. However, this time I was let down. Breakfast was advertised from 6–9 a.m., but when I arrived around 8:10, the waffle mix had already been taken away, the coffee was empty, and there was only one sausage patty left. While there were still eggs, cereal, toast, yogurt, and muffins available, I was disappointed since waffle
Okay, for the price in comparison with other accommodations in the area. Friendly front-desk staff but nobody was available to help us figure out how to work the television in our room. No instructions provided. (We’d planned to catch an hour of the first Blue Jays – Yankees post-season game before an appointment but had to go elsewhere to watch.) When checking in, we had to pay an extra “refundable” $100 fee on top of the rate. Four days later, still waiting for this to be removed from our credit card.
Staff very friendly and fast service. AC wasn’t working in our room and they gave us a new room right away. Room smelt a little muggy and like cigarette smoke.