Missing plug in bath tub, I had to use a coffee capsule , no cleaning in bathroom doing the stay.
No bar area = meaning minimal socialization with colleagues in the evening
I believe it’s the best in the area
I use this hotel when I need to
They should change breakfast to 10:30 pm
Use steel and real plates, more nice to use and more eco friendly, than plastic
Set up a enlightened fridge with beer and limonades, cola
Access to chips and snacks serve from the reception, turn on light in breakfast area in the evening or set up some couches in the area in front of the reception ,maybe turn a little western music
All this can be handled with current staff, who is there anyway, minimal investment , it is a best western plus 🙌
5.0分
家庭亲子
Breakfast didn't have alot of options. Fire alarm went off two nights. Tv went out & was replaced right away.
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酒店回复: Hello Peggy S,Thank you for sharing your feedback. We appreciate your comments about the breakfast options and will take them into consideration for future improvements. We're glad to hear that our team was prompt in addressing the TV issue. Your experience with the fire alarm is noted, and we understand how disruptive that can be. We hope you'll consider staying with us again in the future, as we continuously strive to enhance our guest experience.
3.0分
商务出差
Location is good, the breakfast was not very good for the price you’re charging..
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酒店回复: Hello Ed,Thank you for sharing your feedback regarding your stay with us. We're glad to hear you enjoyed our location. We appreciate your comments about breakfast, as guest satisfaction is very important to us. Your insights will be shared with our management team for consideration in future offerings. Thank you for your input, and we hope you’ll consider staying with us again.
3.0分
家庭亲子
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Front desk bordered on rude. Treating me, a senior citizen, as though I were a college student by telling me anything broken I would be charged for. Warning me about smoking in the room yet there was a giant cigarette burn on the sofa cushion.
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酒店回复: Hello Glenn, Thank you for sharing your feedback. Your experience with our front desk team is important to us, and we apologize if it fell short of your expectations. We strive to maintain a welcoming environment for all our guests, including seniors. Your comments regarding the sofa and the messaging you received have been noted for future training. We appreciate your input, as it helps us improve our services moving forward.
5.0分
商务出差
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Very nice place to stay and the staff was great. The only thing I didn't like is, breakfast was suppose to be until 9am and I went down at 8:40 and there was nothing left except potatoes and they said they stop putting stuff out at 8:30.
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酒店回复: Hello Brenda,Thank you for your feedback. We're glad to hear that you enjoyed your stay and appreciated our staff's service. Your comments regarding the breakfast service have been noted, and we will continue to evaluate our procedures to ensure a better experience for our guests in the future. We appreciate you taking the time to share your thoughts with us.
5.0分
商务出差
Room was clean and beds good. Breakfast was simple and easy. Kids loved the Nuttall!
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酒店回复: Hello David,Thank you for sharing your positive feedback! We are delighted to hear that your room met your expectations and that your kids enjoyed the Nuttall. We always aim to provide a comfortable stay and a simple breakfast option for our guests. We appreciate your comments and hope to welcome you and your family back for another enjoyable stay in the future.
3.0分
家庭亲子
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The room was very comfortable. The pool temperature was coldish. The hot tub was great.
Breakfast hours over the weekend were 6:00 to 8:00 a.m. and they stopped refilling hot food at 7:45 a.m. I missed out on eggs and bacon because I arrived at 7: 45.
The unusually early breakfast hours were very upsetting to us and a number of other guests who wanted to sleep longer on the weekend...
I asked to speak to the manager about this but did not receive a phone call back.
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酒店回复: Hello Cynthia,Thank you for sharing your experience with us. We're glad to hear you found your room comfortable and enjoyed the hot tub. We understand the breakfast hours may not have met everyone's preferences, and we'll continue to evaluate our offerings to better serve our guests. Your feedback regarding communication with management is important, and we appreciate you bringing it to our attention. We hope to have the opportunity to welcome you back in the future.
3.0分
其他
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The room was very dusty. Maybe the 3rd floor is not used much. The exercise room was very small not like the pictues. 1 treadmill, 1 bike and and stair stepper. The bed was pretty hard. The bathroom only had 1 light and it was not bright, good thing I do not wear makeup!
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酒店回复: Hello Sara,Thank you for sharing your feedback. We appreciate your observations regarding the room cleanliness and amenities; your comments will be taken into account as we review our services and facilities. We strive to provide accurate representations of our offerings, and it's helpful to hear about your experience. Your insights are valuable as we continue to enhance our guest experience.
5.0分
其他
Family trip
Amazing! Very friendly staff, very clean, breakfast was excellent. Would stay again!
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酒店回复: Hello John,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our friendly staff, cleanliness, and excellent breakfast. Your kind words motivate us to keep providing the best experience for our guests. We look forward to welcoming you back on your next visit!
5.0分
其他
We enjoyed our stay. Rooms were clean, well-maintained. Breakfast was good.
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酒店回复: Hello Rebecca,Thank you for your feedback! We’re delighted to hear that you enjoyed your stay and found the rooms clean and well-maintained, as well as appreciating the breakfast offerings. Your comments are valuable to us, and we hope to welcome you back for another enjoyable stay in the future.
Not my favorite could be better
Limited breakfast was closed at 8:00 am
When I came 8:15 it was closed
All plastic plates, knife’s and fork spoons
Yoghurt machine was empty or not working
Great view directly to McDonald sign
Missing plug in bath tub, I had to use a coffee capsule , no cleaning in bathroom doing the stay.
No bar area = meaning minimal socialization with colleagues in the evening
I believe it’s the best in the area
I use this hotel when I need to
They should change breakfast to 10:30 pm
Use steel and real plates, more nice to use and more eco friendly, than plastic
Set up a enlightened fridge with beer and limonades, cola
Access to chips and snacks serve from the reception, turn on light in breakfast area in the evening or set up some couches in the area in front of the reception ,maybe turn a little western music
All this can be handled with current staff, who is there anyway, minimal investment , it is a best western plus 🙌
Breakfast didn't have alot of options. Fire alarm went off two nights. Tv went out & was replaced right away.
Location is good, the breakfast was not very good for the price you’re charging..
Front desk bordered on rude. Treating me, a senior citizen, as though I were a college student by telling me anything broken I would be charged for. Warning me about smoking in the room yet there was a giant cigarette burn on the sofa cushion.
Very nice place to stay and the staff was great. The only thing I didn't like is, breakfast was suppose to be until 9am and I went down at 8:40 and there was nothing left except potatoes and they said they stop putting stuff out at 8:30.
Room was clean and beds good. Breakfast was simple and easy. Kids loved the Nuttall!
The room was very comfortable. The pool temperature was coldish. The hot tub was great.
Breakfast hours over the weekend were 6:00 to 8:00 a.m. and they stopped refilling hot food at 7:45 a.m. I missed out on eggs and bacon because I arrived at 7: 45.
The unusually early breakfast hours were very upsetting to us and a number of other guests who wanted to sleep longer on the weekend...
I asked to speak to the manager about this but did not receive a phone call back.
The room was very dusty. Maybe the 3rd floor is not used much. The exercise room was very small not like the pictues. 1 treadmill, 1 bike and and stair stepper. The bed was pretty hard. The bathroom only had 1 light and it was not bright, good thing I do not wear makeup!
Family trip
Amazing! Very friendly staff, very clean, breakfast was excellent. Would stay again!
We enjoyed our stay. Rooms were clean, well-maintained. Breakfast was good.