酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5.0分
情侣出游
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Staff at check in and check out were very professional and helpful. The room was clean and maintained. The bed was a bit on the firm side, we prefer mid to soft, just a matter of preference.
5.0分
其他
Best hotel in Henrietta
Awesome staff, clean hotel & the room was perfect. Good breakfast & easy check in & out.
酒店回复: Thank you Mr Jay for the feedback...
3.0分
其他
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A few things needed attention. The pool was shut down due to “ maintenance “. The washer and drier were both out of order in the laundry room. There was a dead cricket on the bathroom floor and the shower curtain had some moldy spots.
It was real quiet except the AC unit was very loud.
2.0分
其他
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The service was average, but the room towels and wash cloths were dirty and appeared used and just refolded. They were soiled and either not checked or not washed.
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酒店回复: Dear Mr John, I will check with my head housekeeper about it...Thank you for the feedback...I promise you that it will be a better experience next time...
4.0分
其他
Nice hotel
Nice hotel for a quick overnight in the middle of no where North Texas. Breakfast was mediocre. Bed was newer and comfortable. Clean nights stay.
3.0分
其他
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We found bugs in the bed and all over the floor (both live and dead). My feet were black from walking around the hotel room. Overall, I wasn't impressed by the cleanliness.
We also had some interactions with the manager that were somewhat annoying and not great customer service. He was more abrupt than he needed to be. There were some misunderstandings on both sides because we booked through a third party. We didn't blame the hotel for the misinformation since it was the third party website we used. However, I felt like we were calm and just asking questions about the possibility of a discount or refund since the amenities we thought they had were not actually available. He got a bit argumentative and defensive when it wasn't necessary. We were just asking and not at all forceful or rude. We had booked this hotel specifically because of the pool which wasn't available for use, so we were hoping to possibly find another option but weren't allowed to cancel or get any money back, which is understandable since we booked third party, but could have been communicated in a much more customer-service-minded way.
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酒店回复: Dear Guest, Thank you for the feedback...I will share this with the staff members...We will give you 15% discount on your next stay...
2.0分
其他
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We were told there was no fitted sheet for the sofa bed in the suite. We also only had 6 pillows in our room. The front desk staff stated each room should have 8 pillows. I asked for extra pillows for the sofa bed and was told you do not have extra pillows. I asked for her to let us have 2 extra pillows from an unoccupied room and she stated this was not possible. That was frustrating, as we got the 2 queen suite with sofa bed to accommodate our family.
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酒店回复: Dear Guest, I will talk to my staff about it...I'm sorry that we couldn't give you extra pillows, I may write her up...And there is no fitted sheet for the sofa-bed, they only come in flat...Call me before you come next time and I will have everything ready for you...
3.0分
其他
Fair
No pool even though it says it has one. Remote was broken and the beds are some of the worst i have ever slept on and I travel quite a bit.
酒店回复: We will have everything new very soon...See you soon...
4.0分
其他
Room was clean and staff was super nice. Hotel is dated and my bed was hard. Pillows were plenty and made up for the hard bed. Wouldn't mind another sray.
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酒店回复: Thanks a ton for the feedback...I'm sure we will make your stay even better next time...
办理入住花了很长时间，前台后面有 4 名工作人员，不知道自己在做什么。二楼的大厅里有狗的味道
Staff at check in and check out were very professional and helpful. The room was clean and maintained. The bed was a bit on the firm side, we prefer mid to soft, just a matter of preference.
Best hotel in Henrietta
Awesome staff, clean hotel & the room was perfect. Good breakfast & easy check in & out.
A few things needed attention. The pool was shut down due to “ maintenance “. The washer and drier were both out of order in the laundry room. There was a dead cricket on the bathroom floor and the shower curtain had some moldy spots.
It was real quiet except the AC unit was very loud.
The service was average, but the room towels and wash cloths were dirty and appeared used and just refolded. They were soiled and either not checked or not washed.
Nice hotel
Nice hotel for a quick overnight in the middle of no where North Texas. Breakfast was mediocre. Bed was newer and comfortable. Clean nights stay.
We found bugs in the bed and all over the floor (both live and dead). My feet were black from walking around the hotel room. Overall, I wasn't impressed by the cleanliness.
We also had some interactions with the manager that were somewhat annoying and not great customer service. He was more abrupt than he needed to be. There were some misunderstandings on both sides because we booked through a third party. We didn't blame the hotel for the misinformation since it was the third party website we used. However, I felt like we were calm and just asking questions about the possibility of a discount or refund since the amenities we thought they had were not actually available. He got a bit argumentative and defensive when it wasn't necessary. We were just asking and not at all forceful or rude. We had booked this hotel specifically because of the pool which wasn't available for use, so we were hoping to possibly find another option but weren't allowed to cancel or get any money back, which is understandable since we booked third party, but could have been communicated in a much more customer-service-minded way.
We were told there was no fitted sheet for the sofa bed in the suite. We also only had 6 pillows in our room. The front desk staff stated each room should have 8 pillows. I asked for extra pillows for the sofa bed and was told you do not have extra pillows. I asked for her to let us have 2 extra pillows from an unoccupied room and she stated this was not possible. That was frustrating, as we got the 2 queen suite with sofa bed to accommodate our family.
Fair
No pool even though it says it has one. Remote was broken and the beds are some of the worst i have ever slept on and I travel quite a bit.
Room was clean and staff was super nice. Hotel is dated and my bed was hard. Pillows were plenty and made up for the hard bed. Wouldn't mind another sray.