酒店回复: Dear Marilyn,Thank you for your feedback! We’re glad you enjoyed our great location and spacious rooms. However, we sincerely apologize for the cleanliness issues you encountered with dust, on the floor, and the bathroom door. This is certainly not up to our standards, and we’ll address it with our housekeeping team. We also apologize for the trouble with the Wi-Fi and TV. We appreciate your understanding and are grateful for your willingness to stay with us again. We’ll ensure improvements are made for your next visit!Thank you,The SeaScape Inn Management
4.0分
商务出差
原文
翻译提供方:Google
如果有厚一点的毯子就好了。虽然有暖气,但温度变化很大,不利于睡眠。
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酒店回复: Dear Sarah,Thank you for sharing your feedback. We understand that a good night’s sleep is essential, and we apologize for the discomfort caused by the blankets and temperature fluctuations. We will certainly look into providing thicker blankets and improving temperature control to ensure a more consistent and comfortable experience for our guests. Your input helps us make necessary adjustments to enhance our accommodations, and we truly appreciate it. We hope to welcome you back soon and provide you with a more restful stay. Please don’t hesitate to let us know if there’s anything else we can do to improve your experience.Thank you,The SeaScape Inn Management
5.0分
其他
原文
翻译提供方:Google
位置很好,步行即可到达海滩。非常干净,工作人员乐于助人
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酒店回复: Dear Mckenzie,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the perfect location, just a short walk to the beach, and that you found the hotel clean with helpful staff. We strive to create a relaxing and convenient experience for our guests, and it’s great to know you had a great time. We’d love to welcome you back on your next visit!Thank you,The SeaScape Inn Management
3.0分
其他
原文
翻译提供方:Google
没有热水淋浴
说一个小时后会修好
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酒店回复: Dear Justin,We sincerely apologize for the inconvenience you experienced with the hot water during your stay. We understand how important it is to have a reliable shower, and we're sorry that we couldn't resolve the issue immediately as promised. Your feedback is invaluable, and we will work to ensure such situations are handled more promptly in the future. If there’s anything we can do to make it right or if you'd like to discuss further, please don’t hesitate to reach out. We hope to have the chance to welcome you back for a more comfortable stay.Sincerely,The SeaScape Inn Management
3.0分
家庭亲子
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Rooms are expensive for the service, my son wanted a late check but it could not be accommodated. We had to move the extra car to offsite parking even though there was hardly anyone there.
The offsite location was a dangerous walk.
There is no elevator.
Good access to the ocean and metro.
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酒店回复: Hi sir, you requested the key for your son’s arrival at 1:30 AM midnight, and we had already mentioned our office hours and informed you that we close at 11 PM. Regarding parking, it’s one car per room. That day was busy due to a conference in downtown, which is why we asked you to park the extra car at the other hotel, not even on the street. Looking forward to seeing you again.
4.0分
朋友出游
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Not only is this motel conveniently located right at the end of the N Judah train line, which makes transportation very easy, but it also has the history of being the last place that Brad Nowell, of Sublime, spent his last hours. I didn’t know this until a security guard at the bar down the street told me on my last stay. Access to the beach is a short walk and Golden gat park is very close by. Free parking is always awesome in SF as well.
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酒店回复: Dear George,Thank you for sharing your thoughtful review. We’re glad you enjoyed our convenient location near the N Judah line, Golden Gate Park, and the beach. It’s always nice to hear guests appreciate the easy access and free parking. The local history and area stories truly add unique character to our neighborhood. We would love to host you again next time your travels bring you back to San Francisco.Thank you,The SeaScape Inn Management
4.0分
商务出差
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The hotel is in a central location in the Sunset District. It looks questionable from the outside, but is a gem on the inside. Clean and newly renovated. Overall it was a nice experience.
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酒店回复: Thank you for your kind words! We’re delighted to hear you enjoyed your stay and appreciated our clean, newly renovated rooms. We’re glad our location in the Sunset District worked well for you and hope to welcome you again soon!
酒店本身比较老旧,也没有电梯,但服务还算不错,停车免费。不提供早餐,不过房间里有微波炉。酒店位于金门公园靠海的一侧,有很棒的步道,去太平洋的路也很方便。开车8分钟就能到观赏金门大桥绝佳的观景点,步行大约需要40分钟。
尽管酒店声称符合美国残疾人法案(ADA)的要求,但实际上并非如此。前台工作人员坚持说“只有一层楼梯”是无障碍的,对我(轮椅使用者)来说没问题。然而,在我们因为无法入住而要求退款后,第二天经理打电话来对我大吼大叫,再次强调酒店是无障碍的。
房间里的梳妆台、桌面,甚至床罩上都积满了灰尘。浴室也不干净:淋浴间里有皂垢和霉菌;马桶座圈和马桶没有彻底清洁;电灯开关周围的表面很脏;水槽上的皂液器和润肤露瓶周围也有皂垢和霉菌。浴室里还有通往马桶的蚂蚁踪迹。桌面上也发现了蚂蚁。豪华房应该有遮光窗帘、马桶附近有扶手以及淋浴/浴缸组合……但这些都没有。
我很喜欢这里的位置,房间大小也很棒。床头柜上有灰尘,地板很脏。浴室门的背面也很脏。无线网络无法使用,所以电视的使用有限。不过我会再次入住
如果有厚一点的毯子就好了。虽然有暖气,但温度变化很大,不利于睡眠。
位置很好,步行即可到达海滩。非常干净,工作人员乐于助人
没有热水淋浴
说一个小时后会修好
Rooms are expensive for the service, my son wanted a late check but it could not be accommodated. We had to move the extra car to offsite parking even though there was hardly anyone there.
The offsite location was a dangerous walk.
There is no elevator.
Good access to the ocean and metro.
Not only is this motel conveniently located right at the end of the N Judah train line, which makes transportation very easy, but it also has the history of being the last place that Brad Nowell, of Sublime, spent his last hours. I didn’t know this until a security guard at the bar down the street told me on my last stay. Access to the beach is a short walk and Golden gat park is very close by. Free parking is always awesome in SF as well.
The hotel is in a central location in the Sunset District. It looks questionable from the outside, but is a gem on the inside. Clean and newly renovated. Overall it was a nice experience.