酒店回复: Dear Karen,I appreciate you sharing your feedback following your stay at the Red Roof Inn Baton Rouge. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,NishayeRed Roof Management RediResponse Specialist
3.0分
其他
原文
翻译提供方：Google
真的非常平均。
受到了友好的欢迎，但是房间需要翻新。
整个事情都是灰尘满天飞。
床上用品不是很舒服。
住一晚还可以，但同样的价格，我想你可以找到更好的。
4.0分
其他
Was in a rush, front desk agent kept stopping to play with her kids instead of checking me in.
Room was clean. Area is sketchy. Couldn’t get tv to work.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Baton Rouge. We are pleased to learn that you found the room clean. However, we are disheartened regarding the situation you detailed and the state of the television. Please accept our sincerest apologies.We hope to continue to provide memorable experiences for you at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
商务出差
The TV didn't work. there was no phone in the room. There were no cups or glasses in the bathroom. I will never stay at a red roof inn again!!!
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn Baton Rouge. I am sorry to hear about the issues you experienced during your recent stay, particularly regarding the amenities in your room. Please be assured that we will address these concerns with our staff immediately to prevent future occurrences.I have forwarded your feedback to management’s attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We're sorry to lose your business but respect your decision. Wishing you better travels ahead. Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
商务出差
The room smelled awful. The cleaning wasn't good. The towels were poorly washed. When I arrived, they wanted to charge me again.
3.0分
其他
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The staff was excellent. Excellent service. The staff assignment a room wasn’t ready, first impression the smell in the room was horrible. But the staff on charge fix the situation with proper service, and he apologized. The rest was excellent.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Baton Rouge. We are thrilled to hear that you experienced excellent service from our staff! We sincerely apologize for the initial issues with the room's readiness and the air quality. It's wonderful that our team was able to resolve the situation to your satisfaction with their prompt service and apologies. We appreciate you bringing this to our attention and we are glad the rest of your stay was excellent.Your feedback is crucial to Red Roof, and we genuinely appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to provide a better experience on your next visit.Sincerely,JMRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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Pulled into the parking lot to see several adult males standing around drinking alcohol, homeless people sitting in the parking lot next to the hotel and random people walking thru the lot. Left to get food, came back and no change so asked for a refund and left.
3.0分
家庭亲子
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Lobby is very small. Rooms are small but fine for a discount hotel. I like the mini kitchen! Rooms were fine for cleanliness. Lots of people just hanging around the front of the hotel, which felt a little odd. Love that first pet is free, $15 for additional pet
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酒店回复: Dear Nathaniel, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Baton Rouge. We acknowledge your comments regarding the lobby size and the room dimensions. We are pleased you found the room cleanliness satisfactory and appreciated the mini kitchen.We understand your observation about the activity near the hotel entrance and will address this with our security team to ensure a comfortable environment for all our guests. We’re happy you also found our pet policy favorable. We at Red Roof hope to continue to provide great experiences for you on your next visit with us. Sincerely,MatthewRed Roof Management RediResponse Specialist
1.0分
商务出差
Last Choice to stay!
Was not accommodating in any way. Couldn't even get towels for the room
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酒店回复: Dear William,Thank you for taking the time to tell us about your experience at the Red Roof Inn Baton Rouge. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for lack of accommodation and towels.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that Red Roof values you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,BreannaRed Roof ManagementRediResponse Specialist
超值！！！每晚50美元
到处都是污垢
非常肮脏和被忽视的酒店，房间里有很浓的烟味。
在接待处，他们很友善，因为我们要求换房间，因为他们给我们分配了一个充满蟑螂的房间。
不安全区域
真的非常平均。
受到了友好的欢迎，但是房间需要翻新。
整个事情都是灰尘满天飞。
床上用品不是很舒服。
住一晚还可以，但同样的价格，我想你可以找到更好的。
Was in a rush, front desk agent kept stopping to play with her kids instead of checking me in.
Room was clean. Area is sketchy. Couldn’t get tv to work.
The TV didn't work. there was no phone in the room. There were no cups or glasses in the bathroom. I will never stay at a red roof inn again!!!
The room smelled awful. The cleaning wasn't good. The towels were poorly washed. When I arrived, they wanted to charge me again.
The staff was excellent. Excellent service. The staff assignment a room wasn’t ready, first impression the smell in the room was horrible. But the staff on charge fix the situation with proper service, and he apologized. The rest was excellent.
Pulled into the parking lot to see several adult males standing around drinking alcohol, homeless people sitting in the parking lot next to the hotel and random people walking thru the lot. Left to get food, came back and no change so asked for a refund and left.
Lobby is very small. Rooms are small but fine for a discount hotel. I like the mini kitchen! Rooms were fine for cleanliness. Lots of people just hanging around the front of the hotel, which felt a little odd. Love that first pet is free, $15 for additional pet
Last Choice to stay!
Was not accommodating in any way. Couldn't even get towels for the room