酒店回复: 亲爱的Alicia，感谢您抽出时间给我们留下宝贵的意见。我们很高兴您住得愉快，尤其是我们的员工、客房清洁服务、通往海滩的码头以及我们的水上设备。希望很快再次欢迎您的到来。此致！

酒店回复: 亲爱的丹尼尔：非常感谢您与我们分享您的体验。我们很高兴听到您喜欢泳池房，并觉得这里的氛围温馨浪漫——很高兴知道我们是您在墨西哥度假的完美起点！我们非常感谢您对我们团队和服务的赞赏。您对餐饮价格的反馈也很宝贵，我们会认真考虑，不断努力改进。至于海藻，您说得完全正确——这是该地区的自然现象，会随着季节和风向的变化而变化，但我们的团队每天都在努力，尽可能地为客人提供愉悦的海滩体验。我们很荣幸在未来再次欢迎您光临。再次感谢您选择我们！此致，Mereva Tulum 团队

酒店回复: Dear guest,Thank you for taking the time to share your comments wth us. We are sorry if the hotel did not meet your expectacions. We will take in consideration your comments in order to improve.Kind regards

酒店回复: Dear Annick,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, as it is always our goal to ensure our guests have a comfortable and enjoyable experience.When you arrived, we understand you were seeking an upgrade, and our team was happy to show you several room options. After you made your selection, we provided a significant discount in hopes of ensuring you were comfortable and satisfied with your choice.It is unfortunate to learn about your concerns only now through your review. During your stay, we were not made aware of any issues regarding cleanliness or your overall experience. If we had known, we would have taken immediate steps to address them and make things right for you.Your feedback regarding the pool, beach, and other aspects of your stay will be shared with our team for review and improvement. We take all guest comments seriously and are committed to making necessary adjustments to enhance our services.We regret that we were not able to meet your expectations and hope that, should you give us another chance in the future, we can provide you with the experience you deserved.Kind regards,

酒店回复: Dear Jamie,Thank you for sharing your feedback with us. We genuinely regret that your stay did not meet your expectations and appreciate the opportunity to address the concerns you mentioned.We understand that the road to our property can be a bit challenging, especially after the rainy season, and we apologize for any inconvenience this caused. Our community typically conducts repairs after the rainy season, around December, to keep the road in the best condition possible.Upon arrival, you noted some disappointments. While our policy requires us to adhere to cancellation policies on bookings made through third-party sites, we always do our best to make each guest’s stay enjoyable. Our front desk team is committed to assisting guests, and it’s unfortunate that you felt our response was lacking.Regarding the pool and hot tub, we strive to maintain comfortable and clean facilities for all guests. The jacuzzi, for instance, is set to heat upon request to help conserve energy as part of our environmental sustainability efforts. As for the beach conditions, our beachfront does indeed have a natural rocky reef that extends out into the water. This reef is a significant aspect of our local ecosystem, providing a habitat for marine life and creating an excellent snorkeling experience. This season has, fortunately, been free of sargassum, and we regret any misperception about seaweed on the beach.We’re also sorry to hear that you found the safe challenging. It was functional, and our team assisted by unlocking it when the code had been forgotten.Regarding the power outage on your fourth day, we apologize for the inconvenience. We do have a power generator that ensures all essential services remain operational during any interruptions, with the exception of air conditioning. Fortunately, power was restored before dawn, minimizing the impact on our guests’ comfort.We’re pleased that you enjoyed the food and found the service from our dining team to be a highlight of your experience. We’ll certainly pass along your compliments to them, as they work very hard to make each dining experience special for our guests.Thank you again for your review. Your feedback helps us to continually improve our services, and we hope to have the opportunity to welcome you back in the future under improved circumstances.Warm regards,

酒店回复: Dear James,Thank you for taking the time to review your stay at Alea, we are delighted that our team's attention met your expectations, thank you for mentioning it.We apologize for the condition of the road during your stay, this is a road for the entire community of Tankah, the maintenance is assured by the neighbors association and hadn't been posible since hurricane Beryl due to the ongoing rains. Fortunatelly this week repairs are going on and already the road is in a much better condition.We look forward in welcoming you once more, sometimes soon.Kind regards

酒店回复: Estimada Abigail,Agradecemos que se hayan tomado el tiempo de dejarnos sus comentarios. Estamos felices de saber que disfrutaron su estancia, en especial lo lindo de nuestro hotel y la amabilidad del staff.Esperamos pronto tenerlos de vuelta.Saludos!