酒店回复: First and foremost, we would like to thank you for taking the time to write and share your feedback attention .Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay.Rest assured that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards which live up in Wyndham Grand Cancun.Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you back in order to provide you the best holiday ever with the attention to detail which we are characterized for.

酒店回复: 非常感谢您抽出宝贵时间分享您在坎昆温德姆至尊全包度假酒店及别墅的入住体验。对于您此次入住未能完全达到您的预期，我深表歉意。我们非常重视您的反馈，并认真对待每一位宾客的意见，因为这些意见对于我们不断改进服务至关重要。请放心，我们正在认真研究您提出的问题，并采取必要措施，以避免未来发生类似情况。在温德姆至尊酒店，我们始终致力于提供卓越的体验，力求达到最高的品质标准，并确保宾客满意。我们衷心感谢您的反馈，并期待未来有机会再次欢迎您的光临，为您带来更加完美、难忘的入住体验。