Staff was nice. Bathroom had a large area that was damaged on the ceiling that is an eye sore. Beds were not comfortable, the room was clean but not enough bath towels for 3 people.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad you found the staff nice and the room clean. We sincerely apologize for the issues you experienced with the ceiling damage, the bed comfort, and the lack of enough towels. Your comments have been shared with our team to ensure improvements are made.We hope to have the opportunity to provide you with a better experience in the future.Sincerely,GM
2.0分
其他
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We couldn’t get the tv remote to work and the employee at the desk was not very helpful in solving our problem. Her answer was “ I can put you in another room” We were already unpacked. Not very helpful. We just wanted to relax and watch tv after driving 12 hrs….not 😢
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酒店回复: Dear Guest,"We’re very sorry for the inconvenience you experienced with the TV and the lack of helpful service at the front desk. After such a long drive, we understand how important it is to simply relax and unwind. Your feedback is important, and we’ll be addressing this with our team to ensure better solutions and support for our guests in the future. Thank you for sharing your experience."Sincerely,GM
3.0分
家庭亲子
Really dirty carpets, inadequate towel supply and the drinking cups were not wrapped in plastic, not sure they were sanitary. Too expensive for the quality
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酒店回复: Dear Guest,"We’re very sorry to hear about your experience. The cleanliness and comfort of our guests is a top priority, and we regret that we fell short in these areas during your stay. Your feedback about the carpets, towels, and in-room amenities will be addressed with our team right away. Thank you for bringing this to our attention."Sincerely,GM
3.0分
其他
Lady at the front desk has a huge problem with her manager, and she made sure everyone in the lobby knew it. Really unprofessional.
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酒店回复: Dear Guest,“We sincerely apologize for the unprofessional behavior you experienced at our front desk. We truly appreciate you bringing this to our attention, and we will be addressing it directly with our staff to ensure it does not happen again.”Sincerely,GM
5.0分
其他
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Great place
The hotel was perfect for a night stopover on our road trip. Bed was very comfortable.
Very clean w a gym.
The staff was very friendly & answered all our questions about the city .
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酒店回复: Dear Guest,Thank you for your kind review! We’re so pleased to hear you enjoyed a comfortable and clean stay, along with the gym and our friendly staff’s helpfulness. We’re glad we could be a perfect stop on your road trip and look forward to welcoming you again!Sincerely,GM
1.0分
家庭亲子
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Room 107. Mini freezer had a half empty coke bottle. Room must not be cleaned and checked. Bad rude front desk personn Angie. TV did not work. It was remote control that isn't programmed. Took it to Angie and asked for a replacement. Answer was no. No apology whatsoever. After 5 minutes of conversion, i asked for a manager. Manager won't be available until tomorrow was the answer
I asked to write down the names for this front desk person and the manager. Again no was the answer. She can put me into a different room. I asked if i can try the remote control from the new room she can offer. Again No. I gave up. Poor employee education. Ice maker does not work but no out of order sign. I found a cigarette butt from the dryer. Toilet seat is almost broken. I looked for a desk top to report all this unpleasant things. Monior was there but nothing else. Another surprise. Comfort inn or Choice hotels or this hotel i am in now should have some rules and standard. I hope what i experienced is not comfort inn is operated on. I insit someone responsible should look into the management and employees in this hotel. I expect to hear a sincere apology.
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酒店回复: Dear Guest,We’re very sorry for the inconvenience you experienced during your stay. Your comfort is important to us, and we regret that we fell short of expectations. Thank you for bringing this to our attention—we’ll use your feedback to improve and ensure a better experience next time.Sincerely,GM
3.0分
其他
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The room was clean but carpets in the room hallways were stained and dirty. The exterior doors, other than the main entrance, were broken with the handle literally broken off and the door open.
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酒店回复: Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are very important to us, and we regret that we fell short. Thank you for bringing this to our attention—we will address it right away. We truly value your feedback and hope to better serve you in the future.Sincerely,GM
5.0分
其他
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Great front desk manager. She was all alone and handling many things on her own. She was very nice and professional. She was also very kind to my disabled son which was wonderful. Thank you!
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酒店回复: Dear Guest,Thank you so much for sharing your experience with us. We’re delighted to hear that our front desk manager made such a positive impression and treated your son with kindness and care. Your appreciation means a lot, and we’ll be sure to share your compliments with her. We look forward to welcoming you back!Sincerely,GM
3.0分
商务出差
No AARP discount
She did not give me my AARP discount. That is one reason we chose this hotel.
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酒店回复: Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are very important to us, and we regret that we fell short. Thank you for bringing this to our attention—we will address it right away. We truly value your feedback and hope to better serve you in the future.Sincerely,GM
这家汽车旅馆有很多优点。床很舒服，房间很宽敞，沙漠景色很美，还有电梯。早餐也很美味，有很多不错的选择，餐桌也很多。
It’s an ok place to stay
Staff was nice. Bathroom had a large area that was damaged on the ceiling that is an eye sore. Beds were not comfortable, the room was clean but not enough bath towels for 3 people.
We couldn’t get the tv remote to work and the employee at the desk was not very helpful in solving our problem. Her answer was “ I can put you in another room” We were already unpacked. Not very helpful. We just wanted to relax and watch tv after driving 12 hrs….not 😢
Really dirty carpets, inadequate towel supply and the drinking cups were not wrapped in plastic, not sure they were sanitary. Too expensive for the quality
Lady at the front desk has a huge problem with her manager, and she made sure everyone in the lobby knew it. Really unprofessional.
Great place
The hotel was perfect for a night stopover on our road trip. Bed was very comfortable.
Very clean w a gym.
The staff was very friendly & answered all our questions about the city .
Room 107. Mini freezer had a half empty coke bottle. Room must not be cleaned and checked. Bad rude front desk personn Angie. TV did not work. It was remote control that isn't programmed. Took it to Angie and asked for a replacement. Answer was no. No apology whatsoever. After 5 minutes of conversion, i asked for a manager. Manager won't be available until tomorrow was the answer
I asked to write down the names for this front desk person and the manager. Again no was the answer. She can put me into a different room. I asked if i can try the remote control from the new room she can offer. Again No. I gave up. Poor employee education. Ice maker does not work but no out of order sign. I found a cigarette butt from the dryer. Toilet seat is almost broken. I looked for a desk top to report all this unpleasant things. Monior was there but nothing else. Another surprise. Comfort inn or Choice hotels or this hotel i am in now should have some rules and standard. I hope what i experienced is not comfort inn is operated on. I insit someone responsible should look into the management and employees in this hotel. I expect to hear a sincere apology.
The room was clean but carpets in the room hallways were stained and dirty. The exterior doors, other than the main entrance, were broken with the handle literally broken off and the door open.
Great front desk manager. She was all alone and handling many things on her own. She was very nice and professional. She was also very kind to my disabled son which was wonderful. Thank you!
No AARP discount
She did not give me my AARP discount. That is one reason we chose this hotel.