酒店回复: Dear Guest,“Thank you for your feedback! We appreciate you staying with us and hope to see you again soon.”Sincerely,GM
4.0分
其他
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Slightly older hotel. Worn and Dirty hallway carpets and elevators.. Lobby & Dining area clean and updated. Beds, Furniture and decor nice. Entry to rooms, newer vinyl. Carpet very clean but older. Same with bathtub. Bathroom sink and counters updated
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear you enjoyed the updated lobby, dining area, and in-room furnishings. We’re sorry for the worn and dirty hallway carpets and elevator areas, and we appreciate you pointing this out. Your comments help us focus on the areas that need attention. We truly value your stay with us.Sincerely,GM
3.0分
商务出差
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The room was clean and in good condition. The whole hotel just seemed old and in need of a remodel. The carpets were worn out. The doors entering from outside all had the surety lock bypassed. Anyone could come in even if they weren't a guest.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We’re glad to hear your room was clean and in good condition, but we sincerely apologize that the overall age of the hotel, worn carpets, and unsecured exterior doors left you feeling uncomfortable. Your concerns are important, and we’ll be addressing them with our team right away.Sincerely,GM
1.0分
其他
The place was filthy and the water was barely lukewarm!! We were told”sorry “ but, not offered any solution to the problem!
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酒店回复: Dear Guest,We sincerely apologize for the condition of your room and the lack of follow-up regarding the water issue. Your feedback will be addressed with our team to ensure better service and quicker solutions in the future.Sincerely,GM
2.0分
家庭亲子
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The staff was laid back and not eager to help. Not friendly at all. Not at desk and no where to be found at first and then checking out they put us off until they visited then not to friendly when i asked abou a receipt.
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酒店回复: Dear Guest,We’re very sorry our staff did not meet your expectations and that you felt unattended and unwelcome during your stay. Your feedback is important, and we will address this with our team to ensure better service in the future. We truly appreciate you bringing this to our attention.Sincerely,GM
2.0分
家庭亲子
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The room had holes in the wall and broken shelves. The air conditioner was very loud and connected via a large extension cord. The bathroom had a loose faucet. The breakfast area had an odd smell. The TV had audio issues.
Having said that, the beds were good and the breakfast had variety that was decent.
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酒店回复: Dear Guest,We sincerely apologize for the issues you encountered and will address them promptly to improve our guest experience. We appreciate your stay and hope to welcome you back for a better visit."Sincerely,GM
2.0分
情侣出游
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I don’t understand the good reviews to be honest. The carpet in the hallways weren’t vacuumed for ages. The room smelled like a moldy place. Our toilette was clogged which we had to unclog to even use it, TV remote batteries were empty and when I asked the young girls at the reception that night they told me they ran out of batteries and I should complain in the morning. When I told the lady in the morning she didn’t respond or apologized or gave us a discount. We paid over $180 for a run down place in a ghost town where you can’t do much other than drinking and filling up your tank. Breakfast was surprisingly good though. That’s why I give 2 stars but for the quality the price is a rip off and it needs better cleaning protocols.
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酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the room and hallways, the clogged toilet, and the inconvenience with the TV remote. Your comments are important, and we will address these concerns with our team to improve our standards. We’re glad you enjoyed the breakfast, and we truly regret that the overall experience did not meet your expectations.Sincerely,GM
3.0分
商务出差
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We stay here every time we come through for racing for 3 reasons. Big parking lots, the softest sheets, and the night staff is the best! We just stayed Saturday October 11th and the two women working were no less than amazing. They make checking into a large amount of rooms a breeze and they are the funniest. I always walk away in a better mood because of them.
The rest of the hotel is in need of an update but those 3 things make it worth the stay.
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酒店回复: Dear Guest,We’re delighted to know that our night staff continues to make your stays enjoyable and that you appreciate the big parking area and our soft sheets. We truly value your loyalty and can’t wait to welcome you back the next time you’re in town for racing!Sincerely,GM
5.0分
情侣出游
The staff was very friendly and accommodating. The room was clean and comfortable.
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酒店回复: Dear Guest,Thank you for your kind feedback. We’re glad you found our staff friendly and your room clean and comfortable. We appreciate your stay and hope to welcome you back soon!Sincerely,GM
这家汽车旅馆有很多优点。床很舒服，房间很宽敞，沙漠景色很美，还有电梯。早餐也很美味，有很多不错的选择，餐桌也很多。
没有意见
Slightly older hotel. Worn and Dirty hallway carpets and elevators.. Lobby & Dining area clean and updated. Beds, Furniture and decor nice. Entry to rooms, newer vinyl. Carpet very clean but older. Same with bathtub. Bathroom sink and counters updated
The room was clean and in good condition. The whole hotel just seemed old and in need of a remodel. The carpets were worn out. The doors entering from outside all had the surety lock bypassed. Anyone could come in even if they weren't a guest.
The place was filthy and the water was barely lukewarm!! We were told”sorry “ but, not offered any solution to the problem!
The staff was laid back and not eager to help. Not friendly at all. Not at desk and no where to be found at first and then checking out they put us off until they visited then not to friendly when i asked abou a receipt.
The room had holes in the wall and broken shelves. The air conditioner was very loud and connected via a large extension cord. The bathroom had a loose faucet. The breakfast area had an odd smell. The TV had audio issues.
Having said that, the beds were good and the breakfast had variety that was decent.
I don’t understand the good reviews to be honest. The carpet in the hallways weren’t vacuumed for ages. The room smelled like a moldy place. Our toilette was clogged which we had to unclog to even use it, TV remote batteries were empty and when I asked the young girls at the reception that night they told me they ran out of batteries and I should complain in the morning. When I told the lady in the morning she didn’t respond or apologized or gave us a discount. We paid over $180 for a run down place in a ghost town where you can’t do much other than drinking and filling up your tank. Breakfast was surprisingly good though. That’s why I give 2 stars but for the quality the price is a rip off and it needs better cleaning protocols.
We stay here every time we come through for racing for 3 reasons. Big parking lots, the softest sheets, and the night staff is the best! We just stayed Saturday October 11th and the two women working were no less than amazing. They make checking into a large amount of rooms a breeze and they are the funniest. I always walk away in a better mood because of them.
The rest of the hotel is in need of an update but those 3 things make it worth the stay.
The staff was very friendly and accommodating. The room was clean and comfortable.