酒店回复: We thank you for staying with us and choosing Best Western. We hope to see you back again in the future or in one of our many Best Western nationwide.
酒店回复: We are truly sorry tht we did not meet your expectations as we strive to try to satisfy all our guests. This was a third party reservation which is out of our hands and we have to accommodate for what you agreed with them. We have no control over third party websites. We are truly sorry that is why we recommend not usin gthird party webistes. We thank you for staying with us and hope you have safe travels on your journey.
2.0分
其他
原文
翻译提供方：Google
工作人员缺乏客户服务技能。房间陈旧，床单皱巴巴的。
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酒店回复: We are truly sorry that we did not meet your expectations as we strive for 10's here at Best Western. Please report any issues immediately at time of incident so we can address them immediately. We thank you for stay ing with us and hope to see you return or in one of our many other Best Westerns nationwide.
1.0分
家庭亲子
原文
翻译提供方：Google
不要宣传热水浴缸、桑拿房或冰箱，因为它们都坏了
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酒店回复: We are truly osrry that we did not meet your expectations as we stgrive to satisfy al our guests. As far at the hot tub you must read the webiste as it states on all websies for the las tfive years no hot tub and our sauna works as you just have to know how to use it and for the fridge they all work in the rooms as once again you must turn it on for it to work for you. We thank you for staying with us and hope to see you return in the future. If you had any questions you should have asked not after the matter of the fact. Once again please ask if you have issues as we can assist you with them. We hope you have safe travels on y our journey.
5.0分
其他
原文
翻译提供方：Google
超级好
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酒店回复: We are glad you enjoyed your stay with us and hope to see you return in the future or in one of our many Best Westerns nationwide.
3.0分
其他
Room clean. Nice employees. Just did not make my bed or clean my room on 2nd day and refrigerator didn’t work but I didn’t tell them until I left.
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酒店回复: We are sorry that we did meet your expectations as we strive here to satisfy all our guests. The rooms are only made up on the third day of stay and full service only completed then as it states on the folio when you signed it at check in time. The fridge was a newer one and we have no control over the noise it makes. We will check it out and follow up on that. We thank you for staying with us and we hope see you again sometime or in one of our many other Best Westens nationwide.
2.0分
家庭亲子
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Toilet had no water to it so wouldn’t flush. Window was broken & wouldn’t close so cold air came in entire time. Sink plug wouldn’t open so if you ran water it just filled the sink. Told front desk & he just wrote down issues & said thanks for staying with us.
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酒店回复: We thank you for staying with us and we are truly sorry that you did not enjoy your stay with us. We thank you for reporting the issues with your room. If you would have reported the issues immediately during your stay they would have been addressed promptly. We have addressed these issues now ant we thank you for reporting them to us at check out time so that we can address them before the next guests arrives. We thank you for staying with us and choosing Best Western. We hope to see you back again or in one of our many Best Westerns nationwide.
4.0分
商务出差
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Great omelette chef. Clean rooms. Trash & towels daily but no bedmaking occurred in a 4 night stay.
Had an odd occurrence after being there for 2 nights. Key stopped working. Went to desk and was told I was in wrong room. 2 clerks were not all that helpful. Keys rekeyed. I was told by female clerk I was to check out that morning. SHE WAS THE CLERK THAT CHECKED ME IN MONDAY NIGHT. I had a written keysleeve that showed room and dates staying. They both acted like the room mixup was my doing. Kinda pissed me off.
I will give them another try for another business trip. I plan on staying in town for 8 nights month. We will see if they want my business. TBD
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酒店回复: We are truly sorry that we did not meet your expectations as we strive so satisfy all our guests. If any other issues arise please inform me at the front desk immediately. We thank you for staying with us and choosing Best Western. You would get better rates with us then booking through a third party. We hope to see you return or in the future at one of our many Best Westerns nationwide.
除了床垫之外，其他一切都很完美！他们肯定需要更换床垫！除此之外，欧陆式早餐非常棒。还有厨师为我们烹制煎蛋卷！绝对会再次入住！
地理位置优越，环境非常干净。隔壁就是一家 Cracker Barrel 餐厅。员工友好热情，乐于助人。
之前在洛杉矶住过一次。非常不错，这次是第二次选择这个酒店。以后会一直选择这个品牌。非常棒。
办理入住的工作人员态度很差。甚至都没告诉我们住哪个房间。房间很干净，但床特别不舒服。我们的预订出了点小问题，前台工作人员态度非常差。她没有试图帮忙，反而直接说这是我们自己的问题。以后不会再住了。
工作人员缺乏客户服务技能。房间陈旧，床单皱巴巴的。
不要宣传热水浴缸、桑拿房或冰箱，因为它们都坏了
超级好
Room clean. Nice employees. Just did not make my bed or clean my room on 2nd day and refrigerator didn’t work but I didn’t tell them until I left.
Toilet had no water to it so wouldn’t flush. Window was broken & wouldn’t close so cold air came in entire time. Sink plug wouldn’t open so if you ran water it just filled the sink. Told front desk & he just wrote down issues & said thanks for staying with us.
Great omelette chef. Clean rooms. Trash & towels daily but no bedmaking occurred in a 4 night stay.
Had an odd occurrence after being there for 2 nights. Key stopped working. Went to desk and was told I was in wrong room. 2 clerks were not all that helpful. Keys rekeyed. I was told by female clerk I was to check out that morning. SHE WAS THE CLERK THAT CHECKED ME IN MONDAY NIGHT. I had a written keysleeve that showed room and dates staying. They both acted like the room mixup was my doing. Kinda pissed me off.
I will give them another try for another business trip. I plan on staying in town for 8 nights month. We will see if they want my business. TBD