酒店回复: Good evening Melissa, we appreciate you taking the time to share your experience. We are pleased to hear the room was clean and that our location made your Disneyland visit more convenient. We hope you will consider staying with us again as our property continues to improve. All the best, Alek Fernandez Front Desk Supervisor
5.0分
家庭亲子
原文
翻译提供方：Google
如果有一家礼品店或小商店就好了。
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酒店回复: Good afternoon Yukie, Thank you for your positive review! We’re delighted to hear you enjoyed your stay and appreciate you taking the time to share your thoughts. Your suggestion of having a gift shop or small convenience store is a great idea, and we truly value your feedback. Enhancements like this can make our guests’ experiences even more enjoyable, and we will definitely take your recommendation into consideration as we continue to improve our amenities. We hope to welcome you back soon and provide an even better stay. If there’s anything we can do to make your next visit more convenient, please don’t hesitate to let us know! Our Best, Kareena Alliss - Sales Coordinator
5.0分
家庭亲子
原文
翻译提供方：Google
如果淋浴的水压再高一点我会很满意。
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酒店回复: Good afternoon Satoru, Thank you for your positive review! We’re happy to hear that you had a good stay overall. We sincerely appreciate your feedback about the water pressure in the shower, and genuinely apologize for any inconvenience this caused. We will look into this issue and address with our maintenance department to ensure a better experience for future stays. Your satisfaction is important to us, and we hope to welcome you back soon for an even more enjoyable visit! Our Best, Kareena Alliss - Sales Coordinator
5.0分
其他
用心準備早餐，服務親切。
2.0分
家庭亲子
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Hotel under renovations so the breakfast was very limited, and parking lot was very cramped. Was not very pleased with the staff. I requested a crib for our room on 6 different occasions (three times before we arrived at the hotel) before it was finally delivered. It was like pulling teeth trying to get the staff to do anything. I had 3 key cards stop working (during my stay, so they might want to consider upgrading their key system).
For how dated the hotel is, it is actually very comfortable to stay at. The beds were in better condition than I expected. We did find the family suite room to be very nice and the kids slept well during our stay.
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酒店回复: Good evening Bryan, we appreciate you taking the time to share such a detailed review. We are very sorry to hear about the delays with your crib request and the key card issues during your stay. That is certainly not the experience we aim to provide, and your comments will be shared with our team to ensure improvements are made. It is good to know your family found the suite comfortable and that everyone slept well. Thank you again for your honest feedback as we work through renovations to better serve our guests. Sincerely, Alek Fernandez Front Desk Supervisor
4.0分
其他
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The room was nice and updated , beds were comforable. The toilette shower area was connected to sink and vanity area so was difficult for us to get ready as 2 people could not get ready at the same time. A problem was that there was nowhere in the shower to set soap, or washcloth or shampoo and conditioner-no ledges or shelf etc.
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酒店回复: Good afternoon Katherine, thank you for sharing your feedback! We are delighted to hear that you found your room nice and the beds comfortable. Those are key elements we prioritize for a great night's sleep!Your comments about the bathroom layout and shower design are very helpful, and we will review those details with our renovation team. We truly appreciate you staying with us and hope to have you back again soon. Best regards, Alek Fernandez Front Desk Supervisor
服务非常好
地理位置优越，早餐不错，服务非常好。
房间宽敞干净。我个人非常喜欢淋浴间强大的水压和轻松的浴缸注水。不仅方便前往迪士尼乐园，步行即可到达CVS和Target超市，这真是太方便了。早餐菜单每天早上都会更新，这也让我印象深刻。我的房卡两次都坏了，不过工作人员很快就修好了。晚上可以听到警车和喇叭声，所以如果这让你感到困扰，最好还是注意安全。
早餐做得很差。要么煮过头了，要么就是太难吃了。我们的房间甚至连卫生间洗手台都没有。客房服务一次都没来倒垃圾或铺床单。同等价位有很多更好的选择。绝对不会再住这里了。
总体来说，房间很干净，没有任何问题。
位置靠近玩具总动员停车场，方便乘坐巴士前往迪士尼乐园。
如果有一家礼品店或小商店就好了。
如果淋浴的水压再高一点我会很满意。
用心準備早餐，服務親切。
Hotel under renovations so the breakfast was very limited, and parking lot was very cramped. Was not very pleased with the staff. I requested a crib for our room on 6 different occasions (three times before we arrived at the hotel) before it was finally delivered. It was like pulling teeth trying to get the staff to do anything. I had 3 key cards stop working (during my stay, so they might want to consider upgrading their key system).
For how dated the hotel is, it is actually very comfortable to stay at. The beds were in better condition than I expected. We did find the family suite room to be very nice and the kids slept well during our stay.
The room was nice and updated , beds were comforable. The toilette shower area was connected to sink and vanity area so was difficult for us to get ready as 2 people could not get ready at the same time. A problem was that there was nowhere in the shower to set soap, or washcloth or shampoo and conditioner-no ledges or shelf etc.