酒店回复: Thank you for taking the time to share your experience. We apologize that you felt your room was showing some wear. We're glad you felt our staff was good and that you enjoyed breakfast. We hope to see you again soon.
酒店回复: Thank you for sharing your feedback. I’m very sorry to hear that your recent stay did not meet your expectations. We understand how frustrating it can be to face unexpected challenges while traveling, and we regret that your experience with us was not a comfortable one.I would like to take this opportunity to clarify a few details. Your reservation was made through a third-party website, and unfortunately, no specific request for a first-floor room or accessibility accommodations was included. Had we been made aware of these needs in advance, we would have done our best to honor them, subject to availability.Regarding your misplaced keys, our front desk team did try to assist when you came to inquire if you had left them at the desk. I was at the front desk when you asked if they were here and I absolutely did not tell you that you "should find them." You voluntarily said that you probably left then in your car and walked out to check. When we followed up shortly after, you mentioned you had found them. As for the Wi-Fi, we understand how important connectivity is—especially when traveling for business—and we're sorry for the inconvenience you experienced. We do have 24/7 Wi-Fi support and I'm sure if you were not able to connect, we would have directed you to our internet support team. Finally, we did not have a Best Western Rewards number attached to your booking. Member benefits, such as the welcome bag, are only provided when a valid membership is linked to the reservation.We genuinely appreciate your feedback, as it helps us improve both our communication and our service. We hope you’ll consider giving us another chance to provide the experience you expected and deserve.
酒店回复: Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.
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翻译提供方：Google
设计糟糕，技术老旧。
首先，房间很奇怪。谁会在客厅里放一个大浴缸？有人用吗？
另外，其中一个洗手池的设计很差，水龙头几乎都到边缘了，洗手很困难。
最重要的是，我们的钥匙经常坏掉。我不得不换了6次房间钥匙。在前台和我的房间之间，钥匙都坏了两次。
这显然需要更新了。
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酒店回复: Steve, thank you for taking the time to share your experience. I'm sorry you found the room strange. People do use our Jacuzzi tubs quite regularly. The room keys can be quite sensitive and demagnetize easily when placed near electronic devices. We recommend using the provided sleeves to help with this issue. Thank you again for sharing, and we hope to see you again the next time you are in our area.
酒店回复: I am sorry you felt that the carpet was worn. We did some landscaping outside of that patio which may have stirred up some ants. My apologies that you had visitors. We do hope that you consider staying with us again in the future.
酒店回复: Thank you for sharing your experience. Our apologies for the issues with street racing, I assure you that is a first. We hope to see you again soon.
酒店回复: Thank you for sharing your experience, we appreciate your kind comments about our cleanliness and customer service, We hope we see you again soon!
酒店回复: Thank you for sharing your experience, we appreciate your kind comments about our Cleanliness and our polite staff, We are so delighted to hear you were able to enjoy the warm cookies, coffee and tea in our lobby. We hope we see you again soon!
我在这家酒店住了整整18晚，住得非常开心。早餐简直棒极了，绝对是最大的亮点。我相信其他评论也会提到早餐，我一点都没失望。房间很宽敞，还有一个能看到泳池的漂亮小露台。员工每天都很勤快地打扫房间。我肯定会为了早餐再来入住的。这家酒店的位置非常完美，我住在圣罗莎期间，很多地方都步行可达，非常方便。整体评分9/10。
地毯看起来就像原来的一样，没有清洗过。椅子的扶手磨损严重。房间里弥漫着陈年香烟的味道。
工作人员服务很好。入住很快，早餐期间，餐饮工作人员把所有东西都备齐、准备好，而且干净整洁。
难以置信
我预订了带按摩浴缸的楼下房间，却没能入住。我是残疾人，而且房间没有电梯，我不得不拖着四个行李箱爬楼梯。我进去问前台有没有电梯或者其他更方便的交通方式，他们说没有。我告诉他们我把钥匙放错了地方，他们告诉我自己去找。那天晚上晚些时候我打电话告诉他Wi-Fi坏了，他们说除了我的房间，其他地方都能用。那是我经历过的最难熬的一个晚上，噪音很大，而且没有Wi-Fi，我根本没法处理那天晚上要处理的任何工作。我到的时候，他们没有给我行李，而我是Best Western的会员。我差点半夜就因为太不舒服而离开。
房间里的床单非常漂亮，而且提供浴缸，而不仅仅是淋浴。我们的房间位于一楼，就在泳池边，还有一个带桌椅的小露台，这也是我们房间的一部分。我很高兴看到浴室非常干净。所有工作人员都非常友好，乐于解答所有问题。园丁们也把庭院打理得非常漂亮，露台上的花盆里种满了鲜花。早餐很棒，选择丰富，有鸡蛋、肉类、华夫饼、燕麦片和各种新鲜水果，包括三种浆果，而大多数自助早餐只有葡萄干或蔓越莓干。我唯一能建议改进的是地毯，因为它们已经过时了。
设计糟糕，技术老旧。
首先，房间很奇怪。谁会在客厅里放一个大浴缸？有人用吗？
另外，其中一个洗手池的设计很差，水龙头几乎都到边缘了，洗手很困难。
最重要的是，我们的钥匙经常坏掉。我不得不换了6次房间钥匙。在前台和我的房间之间，钥匙都坏了两次。
这显然需要更新了。
我们房间里有阿姨。房间急需换地毯。床单看起来很干净，所以这是个优点。我不会再住那里了。我对贝斯特韦斯特酒店的期望更高。
有人在我家门外飙车，还放着震耳欲聋的音乐，结果两个小时后我不得不打电话给SR警察。推荐住在远离街道的后方房间。下次还会住这里。
价格实惠，住宿体验极佳
房间很棒，价格实惠，在当地来说非常合适。服务一流。房间干净整洁，经过重新设计。员工乐于助人。一定会再次入住。
房间很舒适，但从房间去大堂和泳池有点不方便。去红木帝国体育馆很方便，我当时在那里参加了史努比高级冰球锦标赛。
我们一进门就受到了热情友好的员工的欢迎，他们彬彬有礼。很快便提供了饼干、咖啡和水。房间干净整洁。地理位置优越，步行即可到达餐饮和购物场所。下次来这里一定会再次入住。