酒店回复: Dear GuestThank you for your feedback. I have noted your concerns during your stay and apologize for the inconveniences. I had our PMT come out today to inspect the guestroom you had stayed in overnight; however they did not find any trace of bed bugs. I also checked with front desk staff and there was no problem reported from your room during the night. Rest assured we definitely would have moved you to another room to cure your concerns. We are a green hotel and therefore our breakfast items are in bulk to eliminate waste. The milk pitchers are closed with a lid to prevent contamination. I hope you take my sincere apologies and stay with us in the future.

酒店回复: Dear Guest, Thank you for your honest review. We’re so glad to hear that our staff made a positive impression and that you enjoyed the breakfast waffles—we agree, they’re a guest favorite!We understand your thoughts on the word “luxury.” For us, luxury means providing clean, efficient guestrooms and a team of genuinely caring staff who go above and beyond to make guests feel welcome. While we may not offer high-end frills, we strive to deliver comfort, warmth, and reliability every day.We appreciate your feedback and hope to have the opportunity to welcome you back again.