酒店回复: Hello Seung Kee,날씨로 인해 불편함을 느꼈던 점에 대해 이해합니다. 주차가 편리하셨다니 다행입니다. 저희 호텔은 고객님의 편의를 위해 최선을 다하고 있으며, 다음 번 방문 시 더 좋은 경험을 제공할 수 있기를 바랍니다. 귀하의 소중한 의견은 서비스 향상에 도움이 됩니다.
5.0分
其他
原文
翻译提供方：Google
一切都很棒，服务也很出色。
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酒店回复: Hello José Joel,Agradecemos mucho tu comentario positivo sobre tu estancia. Nos alegra saber que disfrutaste del servicio durante tu visita. Siempre nos esforzamos por proporcionar la mejor experiencia a nuestros huéspedes. Esperamos que tengas la oportunidad de volver a alojarte con nosotros en el futuro y seguir disfrutando de todo lo que ofrecemos. ¡Que tengas un gran día!
5.0分
家庭亲子
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I was so pleasantly surprised by this property! It doesn’t look like much from the outside, and the photos don’t fully capture it, but this is a motel—not a hotel. I’m usually not a fan of motels, and I even joked to my family that we might have to go across the street to a nicer hotel when we pulled up.
I’m so glad I gave it a shot, because everything was fantastic. The lobby was clean and inviting, and the front desk staff were very friendly and welcoming. The room was incredibly spacious and came with so many amenities: a large mini fridge, microwave, coffee maker, sturdy luggage rack, hair dryer, iron and ironing board, desk and chair, and an additional comfortable chair and more.
Cleanliness is my top concern when traveling, and this Best Western did not disappoint in that area. The room, lobby, and breakfast area were all very well kept. And the breakfast exceeded my expectations—rather than just cereal and yogurt, there were hot items like waffles, eggs, and sausage each morning.
I would 100% stay here again!
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酒店回复: Hello Michelle,Thank you for sharing your positive experience with us! We're thrilled to hear that our property exceeded your expectations and that you found it clean and inviting with great amenities. It's wonderful to know you enjoyed our breakfast offerings and felt welcomed by our friendly staff. Your feedback motivates us to continue providing great service and accommodations. We look forward to welcoming you back on your next visit!
4.0分
其他
Little older hotel however clean with good service. Good breakfast and friendly helpful staff. Good location and seemed relatively safe. Overall good value.
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酒店回复: Hello Gregory,Thank you for your positive feedback! We're pleased to hear that you enjoyed the cleanliness, service, breakfast, and location during your stay. Your kind words about our staff being friendly and helpful are greatly appreciated. We hope to welcome you back in the future for another pleasant experience, as we continue to strive for excellence in all areas.
5.0分
家庭亲子
All of the staff was very nice!
For this helpful price range we had a great, clean room AND breakfast!
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酒店回复: Hello Julie,Thank you for your positive feedback! We're delighted to hear that you enjoyed the kindness of our staff, the cleanliness of your room, and the breakfast during your stay. We appreciate your input and hope to welcome you back for another enjoyable experience in the future.
3.0分
其他
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I arrived at 2pm knowing that check in was at 3pm. I had driven in from Houston & wanted to see if I could check in a little earlier. I was told that there would be a $25 early check in fee even though the room was empty. I’ve stayed in all kindThere was dried blood stains on the shower curtain.
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酒店回复: Hello Louis,Thank you for sharing your feedback regarding your recent stay. Early check-in policies are in place to ensure all guests have their rooms ready at the designated time. Regarding the cleanliness issue you mentioned, we take such matters seriously and appreciate your bringing this to our attention. Your concerns will be relayed to the housekeeping team for their awareness and improvement. Your experience is important to us, and we hope for the opportunity to serve you better in the future.
5.0分
其他
Parking was tight for a full size pickup
Didn’t eat breakfast.
Room clean and comfortable
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酒店回复: Hello Gary,Thank you for your feedback. We're glad to hear that you found your room clean and comfortable. We appreciate your insights regarding the parking situation, and we will take that into account for future improvements. We hope to welcome you back on your next visit to enjoy a full experience, including our breakfast options.
3.0分
其他
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Staff courteous. No elevator sadly.
Minimal amenities-one tiny shampoo and bars of soap. Small towels.
Bathroom area floor exceptionally cold.
Beds great. Frig froze my milk. Room difficult to access as temperamental lock. Multiple tries and hard handle push down to enter.
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酒店回复: Hello Margaret,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you found our staff courteous and enjoyed the comfortable beds. We appreciate your comments on the amenities and will take them into consideration for future improvements. We also understand that accessibility issues can be frustrating, and your insights about the room and bathroom conditions will be noted. We hope you encountered some enjoyable moments during your stay despite these challenges.
4.0分
其他
Did not like service by front desk clerk (older lady). Cleaning lady gave great service! Shower had stains on the wall. Towels were a bit dingy.
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酒店回复: Hello Michele,Thank you for sharing your feedback. We appreciate your kind words about our cleaning staff and will pass that commendation along. We take note of your comments regarding the front desk service, as well as the condition of the shower and towels, and will address them internally. Your insights are valuable in helping us enhance our guest experience moving forward.
1.0分
家庭亲子
Customer service was horrible. It’s a motel not a hotel although picture don’t show it. The rooms did not match what the pictures showed.
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酒店回复: Hello Dwayne,Thank you for sharing your feedback. We strive to provide accurate representations of our accommodations and sincerely regret that your experience did not meet your expectations. Your comments regarding customer service and the room visuals are valuable, as they help us to enhance our guest experience. We encourage you to reach out to management directly to discuss your concerns further. Your input is important to us, and we appreciate your perspective.
很好
停车很方便，但是下了很多雨。
一切都很棒，服务也很出色。
I was so pleasantly surprised by this property! It doesn’t look like much from the outside, and the photos don’t fully capture it, but this is a motel—not a hotel. I’m usually not a fan of motels, and I even joked to my family that we might have to go across the street to a nicer hotel when we pulled up.
I’m so glad I gave it a shot, because everything was fantastic. The lobby was clean and inviting, and the front desk staff were very friendly and welcoming. The room was incredibly spacious and came with so many amenities: a large mini fridge, microwave, coffee maker, sturdy luggage rack, hair dryer, iron and ironing board, desk and chair, and an additional comfortable chair and more.
Cleanliness is my top concern when traveling, and this Best Western did not disappoint in that area. The room, lobby, and breakfast area were all very well kept. And the breakfast exceeded my expectations—rather than just cereal and yogurt, there were hot items like waffles, eggs, and sausage each morning.
I would 100% stay here again!
Little older hotel however clean with good service. Good breakfast and friendly helpful staff. Good location and seemed relatively safe. Overall good value.
All of the staff was very nice!
For this helpful price range we had a great, clean room AND breakfast!
I arrived at 2pm knowing that check in was at 3pm. I had driven in from Houston & wanted to see if I could check in a little earlier. I was told that there would be a $25 early check in fee even though the room was empty. I’ve stayed in all kindThere was dried blood stains on the shower curtain.
Parking was tight for a full size pickup
Didn’t eat breakfast.
Room clean and comfortable
Staff courteous. No elevator sadly.
Minimal amenities-one tiny shampoo and bars of soap. Small towels.
Bathroom area floor exceptionally cold.
Beds great. Frig froze my milk. Room difficult to access as temperamental lock. Multiple tries and hard handle push down to enter.
Did not like service by front desk clerk (older lady). Cleaning lady gave great service! Shower had stains on the wall. Towels were a bit dingy.
Customer service was horrible. It’s a motel not a hotel although picture don’t show it. The rooms did not match what the pictures showed.