酒店回复: Thank you for sharing your feedback with us, we take your concerns very serious and our management and staff are trained in our policies and procedures regarding this matter. Our guest are our number 1 priority and Important to us.We called our pest control company out to inspect the room and they found nothing in the room..Thank you for taking the time to share your experience with us.
酒店回复: Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn COLUMBIA NE - FT JACKSON AREA.
4.0分
家庭亲子
原文
翻译提供方：Google
办理入住手续快捷方便，酒店礼宾人员服务周到。她乐于助人，态度亲切。
酒店回复: 感谢您入住我们酒店。我们很高兴得知员工们热情友好、乐于助人。
5.0分
家庭亲子
原文
翻译提供方：Google
服务非常好，设施一流，我强烈推荐。
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酒店回复: ¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de nuestro servicio y de nuestras instalaciones. Agradecemos mucho su recomendación y esperamos tener el placer de recibirlo nuevamente muy pronto.
5.0分
其他
原文
翻译提供方：Google
感谢您的付出。
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酒店回复: Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn COLUMBIA NE - FT JACKSON AREA.
4.0分
家庭亲子
原文
翻译提供方：Google
还好。
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酒店回复: Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn COLUMBIA NE - FT JACKSON AREA.
1.0分
其他
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Left after they switched us rooms due to the first one having sticky stuff on the floor and the second one having big dead bugs in it. Went to hilton garden and was SO much better
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酒店回复: Thank you for sharing your experience, and we’re truly sorry to hear about the issues you encountered. This is certainly not the level of cleanliness or comfort we aim to provide. We understand how frustrating it must have been to be moved rooms and still not receive the quality you expected — and deserve.Your feedback has been shared with our housekeeping and maintenance teams so we can address these concerns immediately and prevent them from happening again. We would appreciate the opportunity to make this right and regain your trust. If you’re willing, please reach out to us directly so we can discuss this further.Thank you again for bringing this to our attention.
2.0分
其他
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Hotel room wasn’t cleaned for the entirety of our stay. Housekeeping was told and it still wasn’t done. Management did nothing to make it right but offer “points”. Never stayed at a hotel that didn’t clean the rooms or denied it when asked.
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酒店回复: Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn COLUMBIA NE - FT JACKSON AREA. We apologize for any inconvenience this may have caused you.
酒店有床铺有虫子！
非常不满意的体验
我们到达时，地板显然没有吸尘，因为地上到处都是垃圾。然后我们去收拾行李，发现衣服还留在衣柜里。而且，垃圾袋一个也没放进垃圾桶。第二天我们索要垃圾袋和毛巾，却被告知不能提供垃圾袋，如果想扔垃圾，就得自己扔到垃圾箱。床铺凹凸不平，非常不舒服。有些员工很友善，但也有一些人明显很不情愿待在那里。我还会再住吗？绝对不会。
房间很干净，但是电视是三星Plus的，看不了任何体育直播频道或普通有线电视频道。
早餐跟同级别其他酒店相比很差，而且不包含在房费里。
除此之外，其他方面都还不错。
除了其中一条毛巾上有头发之外，其他地方都很干净。我最喜欢员工阿尔瓦雷塔，她耐心解答了我所有的问题。
办理入住手续快捷方便，酒店礼宾人员服务周到。她乐于助人，态度亲切。
服务非常好，设施一流，我强烈推荐。
感谢您的付出。
还好。
Left after they switched us rooms due to the first one having sticky stuff on the floor and the second one having big dead bugs in it. Went to hilton garden and was SO much better
Hotel room wasn’t cleaned for the entirety of our stay. Housekeeping was told and it still wasn’t done. Management did nothing to make it right but offer “points”. Never stayed at a hotel that didn’t clean the rooms or denied it when asked.