酒店回复: Dear Aly,Thank you for your feedback! We’re glad you had a good experience and look forward to welcoming you back soon.Thank You,Best Western Plus Glen Allen Inn Management
2.0分
情侣出游
My towels were not refreshed and my room was not cleaned once for my entire stay and i told the staff member several times to clean and refresh my towels.
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酒店回复: Dear Gisela,We’re truly sorry to hear that your room was not serviced during your stay despite your requests. This is not the level of care we strive to provide, and we understand how frustrating that must have been. We’ll be reviewing this with our housekeeping team to ensure it doesn’t happen again. We appreciate your patience and hope you’ll give us another opportunity to provide a better experience.Sincerely,Best Western Plus Glen Allen Inn Management
3.0分
其他
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Okay stay
The stay was ok except for the front desk assigning my room to another guest and they just walked in since their key worked.
Also had a visit from the front desk when I was in the shower and because I couldn’t answer the door they proceeded to swipe their key and try and enter my room. Thankfully I had the deadbolt on.
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酒店回复: Dear Elizabeth,We sincerely apologize for the inconvenience and concern this situation caused. Your privacy and comfort are very important to us, and we regret that this incident occurred. We are addressing this matter with our team to ensure it does not happen again. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a smoother, more secure stay.Sincerely,Best Western Plus Glen Allen Inn Management
1.0分
商务出差
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The fire alarm went off in the middle of the night for 25 minutes. i evacuated the room, for the manager to say it happens frequently. wish i had known, i would have stayed somewhere else. would not recommend to anyone who wants a full night sleep.
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酒店回复: Dear Sam Molner,We sincerely apologize for the disruption you experienced during your stay. We understand how frustrating it must have been to have the fire alarm go off in the middle of the night, and we regret that it affected your rest. Your feedback regarding the frequency of these alarms is taken seriously, and we will review our procedures to prevent similar occurrences in the future. We appreciate you sharing your experience, as it helps us improve for our guests. We apologize that we did not meet your expectations and understand your concerns.Sincerely,Best Western Plus Glen Allen Inn Management
5.0分
其他
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The room is clean and the cooling unit is working fine. It was a short stay but it was nice and quiet night. Slept good because the bed is comfortable. The only thing i noticed is that the television uses 2 remote controls and thats about it.
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酒店回复: Dear Rey,We’re delighted to hear you had a comfortable and peaceful stay, and that you found the room clean and relaxing. We appreciate your note about the two remote controls and will review this for better convenience. It’s great to know you enjoyed a good night’s rest, and we hope to welcome you again soon for another pleasant stay.Thank You,Best Western Plus Glen Allen Inn Management
5.0分
家庭亲子
Best Western in Glen Allen is a great lodging option. It's quick and easy to get back to 95. Beds and pillows are pretty comfy. Bathroom is nice and clean.
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酒店回复: Dear Jane,Thank you for the wonderful feedback! We're thrilled you had a great stay. We look forward to welcoming you again soon!Thank You,Best Western Plus Glen Allen Inn Management
2.0分
其他
Below par.
Water in shower was not hot.
No ice in ice machine.
No coffee available in the evening.
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酒店回复: Dear Scoggin,We’re sorry to hear about the issues you experienced during your stay. Your comments regarding the shower temperature, ice machine, and coffee availability have been noted and shared with our team for immediate review. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Best Western Plus Glen Allen Inn Management
4.0分
情侣出游
Staff was very friendly. One problem was there was no ice- machine was not working.
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酒店回复: Dear Charles,We’re pleased to know you found our staff friendly, as we take pride in providing warm and helpful service. We apologize for the inconvenience caused by the ice machine not working during your stay. Our maintenance team has been informed to ensure this is promptly resolved. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience.Sincerely,Best Western Plus Glen Allen Inn Management
房间空间很大。
酒店简洁明了，功能齐全。入住和退房都很方便快捷。
出色地
My towels were not refreshed and my room was not cleaned once for my entire stay and i told the staff member several times to clean and refresh my towels.
Okay stay
The stay was ok except for the front desk assigning my room to another guest and they just walked in since their key worked.
Also had a visit from the front desk when I was in the shower and because I couldn’t answer the door they proceeded to swipe their key and try and enter my room. Thankfully I had the deadbolt on.
The fire alarm went off in the middle of the night for 25 minutes. i evacuated the room, for the manager to say it happens frequently. wish i had known, i would have stayed somewhere else. would not recommend to anyone who wants a full night sleep.
The room is clean and the cooling unit is working fine. It was a short stay but it was nice and quiet night. Slept good because the bed is comfortable. The only thing i noticed is that the television uses 2 remote controls and thats about it.
Best Western in Glen Allen is a great lodging option. It's quick and easy to get back to 95. Beds and pillows are pretty comfy. Bathroom is nice and clean.
Below par.
Water in shower was not hot.
No ice in ice machine.
No coffee available in the evening.
Staff was very friendly. One problem was there was no ice- machine was not working.