酒店回复: Dear Aly,Thank you for your feedback! We’re glad you had a good experience and look forward to welcoming you back soon.Thank You,Best Western Plus Glen Allen Inn Management
5.0分
其他
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Great hotel. So friendly. Nice & clean. The FREE breakfast was amazing. Lady at the front desk was a doll ! I’ll be back here with I come back to V.a. The house keepers were nice too. If I could give them 6 stars … I would. 12-2-2025 #TillWeMeetAgain
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酒店回复: Dear Diamond,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed your stay, from our friendly team and clean rooms to the complimentary breakfast. It’s wonderful to know our front desk staff and housekeeping made such a great impression—they’ll be delighted to hear your kind words!We genuinely appreciate your support, and we’d gladly take those six stars if we could! Thank you again, and we can’t wait to welcome you back on your next visit to Virginia.Thank You,Best Western Plus Glen Allen Inn Management
3.0分
商务出差
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Room wasn’t that clean our first one wasn’t clean at all than the second night we have to change the room .the staff was nice. I believe they can make more improvements
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酒店回复: Dear George,Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness issues you experienced, and we understand how frustrating it must have been to change rooms. This is not the standard we aim to provide, and we truly appreciate you bringing it to our attention.We’re glad to hear that our staff treated you well, and we’ll be addressing your comments with our housekeeping team to ensure improvements are made right away. Thank you again for your honesty — your feedback helps us get better.We hope you’ll consider giving us another chance to provide you with a smoother and more comfortable stay.Thank You,Best Western Plus Glen Allen Inn Management
4.0分
商务出差
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Staff was friendly, room was clean. Breakfast was great!
The bathroom door in our room stuck, we really had to slam it to get it to close. Plus we had a stink bug on the wall in our room the entire stay (it did not move, LOL)
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酒店回复: Dear Raegan,Thank you for sharing your feedback with us! We’re glad to hear that you enjoyed our friendly staff, clean room, and great breakfast.We appreciate you letting us know about the bathroom door and the bug you noticed during your stay. We’ll make sure our maintenance and housekeeping teams address both issues right away to ensure a smoother experience for future guests.Thank you again for staying with us—we hope to welcome you back for an even better visit next time!Thank You,Best Western Plus Glen Allen Inn Management
3.0分
其他
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The light switch in the bathroom had something gross on it, I could see streaks on the bathroom counter which indicates a dirty cloth was used to clean. Parking was easy. I left before breakfast started as I was there for a marathon.
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酒店回复: Dear Tenae,Thank you for sharing your feedback with us. We’re glad to hear that parking was convenient for you, and we appreciate you choosing to stay with us during your marathon trip.We’re truly sorry about the cleanliness concerns you encountered in the bathroom — this is not the standard we aim to uphold. Your comments have been shared with our housekeeping team so we can ensure this is addressed immediately.We hope to have the opportunity to provide you with a much better experience on your next visit. Safe travels and congratulations on participating in the marathon!Thank You,Best Western Plus Glen Allen Inn Management
5.0分
其他
My stay was great along with great night sleep front desk staff was helpful I’ll definitely stay again
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酒店回复: Dear Demetreus,Thank you so much for your excellent feedback! We’re delighted to hear that you had a great stay and enjoyed a comfortable night’s sleep. It’s also great to know our front desk team made a positive impression.We truly appreciate your kind words and look forward to welcoming you back on your next visit!Thank You,Best Western Plus Glen Allen Inn Management
1.0分
其他
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Hotel in need can be engaging or even rude. The breakfast is good however nutty people forgot to bring your high horse so they can’t look down on you only stare. Heaven forbid if someone complains into the manager like… The girl was not in at the table in parentheses
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酒店回复: Dear Brandon,Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and the behavior you encountered — that’s not the level of service we strive to provide. We’re glad you enjoyed the breakfast, and we’ll make sure your concerns about staff attitude are addressed with our team so all guests feel respected and comfortable during their stay.Thank You,Best Western Plus Glen Allen Inn Management
5.0分
其他
Cleanliness of room and throughout. Jade greeted us and accommodated our needs. Everything was exceptional!
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酒店回复: Dear Shawna,Thank you for your excellent feedback! We’re delighted to hear you enjoyed the cleanliness and exceptional service. We’ll be sure to share your kind words with Jade — she’ll be so happy to hear them!We look forward to welcoming you back soon.Thank You,Best Western Plus Glen Allen Inn Management
房间空间很大。
酒店简洁明了，功能齐全。入住和退房都很方便快捷。
出色地
Great hotel. So friendly. Nice & clean. The FREE breakfast was amazing. Lady at the front desk was a doll ! I’ll be back here with I come back to V.a. The house keepers were nice too. If I could give them 6 stars … I would. 12-2-2025 #TillWeMeetAgain
Room wasn’t that clean our first one wasn’t clean at all than the second night we have to change the room .the staff was nice. I believe they can make more improvements
Staff was friendly, room was clean. Breakfast was great!
The bathroom door in our room stuck, we really had to slam it to get it to close. Plus we had a stink bug on the wall in our room the entire stay (it did not move, LOL)
The light switch in the bathroom had something gross on it, I could see streaks on the bathroom counter which indicates a dirty cloth was used to clean. Parking was easy. I left before breakfast started as I was there for a marathon.
My stay was great along with great night sleep front desk staff was helpful I’ll definitely stay again
Hotel in need can be engaging or even rude. The breakfast is good however nutty people forgot to bring your high horse so they can’t look down on you only stare. Heaven forbid if someone complains into the manager like… The girl was not in at the table in parentheses
Cleanliness of room and throughout. Jade greeted us and accommodated our needs. Everything was exceptional!