酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5.0分
其他
Easy room access and bright lobby entrance. The breakfast is quick and accessible with friendly staff.
酒店回复: Thank you for your review
3.0分
商务出差
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DO NOT ASK THEM ABOUT THE POOL
The room was adequate; my view was a bank/hill. The bed was comfortable. The shower had a high pitched screech the entire time it ran, which was unpleasant. The breakfast was okay but compared to other complimentary hot breakfasts of similar nature, this underwhelmed. The worst part about this hotel was the man who was there during check-out. I went to use the pool after breakfast prior to checking out and saw there was a sign that it was not in service because it was being cleaned. I asked front desk if i could use it since no one was in there cleaning it, but he said they had added chemicals and it wasn't ready. I suggested this be done when closing the pool so that it was useable for folks before they checked out, to which he replied very rudely that they follow Interior Health standards (touchy subject?). I asked if I could use the hot tub in the meantime and he said it was fine to use. Unfortunately it was less than luke-warm; colder than a kiddie pool at the rec center. I gave up and left and mentioned this to front desk, and he replied that "it is set to Interior Health standards" and was not interested in checking it or resolving anything (this guy should really go work for IH.. super into their "regulations"). The whole pool/hot tub area could use a reno, it looked a bit dingy and water looked yellow (probably the IH standard).
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酒店回复: We sincerely apologize for your experience at our property and the General Manager will review your comments with Front Desk staff for immediate improvement
5.0分
情侣出游
Room was clean. Staff was great. Parking was easy. The rooms bathroom fan did not work - but I am sure it can be fixed.
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酒店回复: Thank you for your review. Regarding the bathroom fan -- our Hotel uses a "Central Air" system hence why there is no working fan in our guestroom bathrooms'
2.0分
其他
The hot tub had too much chlorine and burnt the eyes and nose. The metal bar above the closet fell off and head me in the head and caused a mild concussion.
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酒店回复: We are truly sorry for your experience at our property and we will discuss Pool Maintenance with our Maintenance Team to ensure that your experience is not repeated...
3.0分
情侣出游
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It is a nice hotel and all of the staff we talked to were very kind. However, the heater in our room was making a terrible sound. Thankfully we were able to be moved to another room, but that was at 12:30AM. Grateful to have been moved but that was a huge inconvenience for us.
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酒店回复: On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
我们一直很喜欢住贝斯特韦斯特酒店，因为他们能满足我们对酒店住宿的所有期望。这家也不例外。
酒店就在97号高速公路边上，非常好找。房间干净，设施齐全。前台很热情，乐于助人。唯一让人抱怨的是用餐区……早上8点过后，早餐区就完全坐满了客人，整个上午都找不到空位，最后只能把早餐带回房间吃。这对大多数客人来说都非常不便。
这家酒店住一晚还可以。可惜已经非常老旧了。我们房间里铺着地毯，这种地毯我们好几年前就该换掉了。家具和被褥也看起来都用了很久，该更新了。
性价比高，住宿体验很棒。早餐很丰盛，房间也特别干净舒适。
不
Easy room access and bright lobby entrance. The breakfast is quick and accessible with friendly staff.
DO NOT ASK THEM ABOUT THE POOL
The room was adequate; my view was a bank/hill. The bed was comfortable. The shower had a high pitched screech the entire time it ran, which was unpleasant. The breakfast was okay but compared to other complimentary hot breakfasts of similar nature, this underwhelmed. The worst part about this hotel was the man who was there during check-out. I went to use the pool after breakfast prior to checking out and saw there was a sign that it was not in service because it was being cleaned. I asked front desk if i could use it since no one was in there cleaning it, but he said they had added chemicals and it wasn't ready. I suggested this be done when closing the pool so that it was useable for folks before they checked out, to which he replied very rudely that they follow Interior Health standards (touchy subject?). I asked if I could use the hot tub in the meantime and he said it was fine to use. Unfortunately it was less than luke-warm; colder than a kiddie pool at the rec center. I gave up and left and mentioned this to front desk, and he replied that "it is set to Interior Health standards" and was not interested in checking it or resolving anything (this guy should really go work for IH.. super into their "regulations"). The whole pool/hot tub area could use a reno, it looked a bit dingy and water looked yellow (probably the IH standard).
Room was clean. Staff was great. Parking was easy. The rooms bathroom fan did not work - but I am sure it can be fixed.
The hot tub had too much chlorine and burnt the eyes and nose. The metal bar above the closet fell off and head me in the head and caused a mild concussion.
It is a nice hotel and all of the staff we talked to were very kind. However, the heater in our room was making a terrible sound. Thankfully we were able to be moved to another room, but that was at 12:30AM. Grateful to have been moved but that was a huge inconvenience for us.