The hotel staff was friendly enough, but the hotel is garbage. It should be rated a 1 star property not three stars. We stayed in room 161 across from the indoor pool. The odor of stale fish greets you as soon as you open the door to the room. Not sure who warmed up fishing the microwave but housekeeping clearly did nit care to deodorize anything. Let alone provide daily service. We were there 3 nights and had to beg for clean towels and sheets by the third night. Who doesn’t clean a room for THREE days? There are stains in the carpet, and mold in the bathroom. The bathroom door does not open properly as the toilet is positioned too close to the door. There is no way this room passed any kind of building inspection. The door hits the toilet so you have to slide through the opening to get into the bathroom. The absolute icing on the cake is the drop ceiling in the shower. While you are showering, there is a leak from the upstairs unit and nasty water drips on you from the unit above as you try to shower. I would never recommend this hotel to anybody. There are so many other choices just across the street.
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酒店回复: Dear Angie R, Thank you for taking the time to share your experience with us. We are very sorry to hear about the challenges you encountered during your stay. Please accept our sincerest apologies for the condition of your room and the lack of proper housekeeping service during your visit. This is certainly not the standard of comfort, cleanliness, or hospitality that we aim to provide. The specific issues you mentioned including the odor upon arrival, delayed housekeeping service, bathroom layout, and most concerning, the leak in the shower area are unacceptable and not reflective of the experience we want for our guests. I can assure you that your feedback has already been shared with both our housekeeping and maintenance teams so that these matters can be addressed promptly and thoroughly. We are also reviewing our procedures to ensure daily service and timely delivery of fresh towels and linens, as this is a basic expectation for all of our guests. Additionally, we will be investigating the structural and maintenance concerns you mentioned in order to take corrective action. While we regret that this stay fell short of expectations, we truly appreciate you bringing these matters to our attention. Guest feedback such as yours helps us identify where immediate improvements are needed. We hope you will consider giving us another opportunity in the future to provide you with the comfortable and reliable stay that so many of our guests enjoy.
3.0分
情侣出游
mirror & ac/heating unit were both dirty. like splashed with something brown. kinda of disappointing
5.0分
商务出差
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This hotel was really great! I was a little nervous when my company booked me here because some reviews in the past were negative. Apparently they have new owners and managers and I had a great stay! Clean, comfy, unique, good service & good food all inside the hotel; which I really like because I can do my paperwork at night with dinner and not have to go anywhere. There are a few things that need a little upkeep like the guest room doors are a little old and some fixtures like light switches were a bit outdated however, I wouldn't let that keep you from trying this place out. Beds were very comfortable, room was bright and fresh and I had a really great stay, nothing like some of the past review here. Even the night team at the front desk was helpful plus they had snacks / beverages for sale around the clock.
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酒店回复: Hi W21PFjackh, Thank you so much for taking the time to share such a thoughtful and encouraging review! We’re absolutely delighted to hear that your stay with us exceeded expectations especially given your initial hesitations. It means a lot to us that you noticed and appreciated the improvements we’ve made under new ownership and management. Clean, comfortable accommodations, helpful service, and the convenience of having everything you need dining, workspace, and amenities right here at the hotel are exactly what we strive to provide for all our guests. We’re also glad to hear that you found the food and service enjoyable, and that our team, including our night desk staff, made you feel well cared for. Your kind mention of their helpfulness will certainly be shared with them they’ll be happy to know their efforts were appreciated. Thank you as well for the constructive feedback about some of the fixtures and guest room doors. We’re grateful for your recommendation and hope to welcome you back the next time your travels bring you to the Des Moines area. It was truly a pleasure having you stay with us!
5.0分
家庭亲子
Great hotel. Clean rooms we had an issue with being on an upper floor but they were supper nice and switched us to the bottom floor!! Friendly helpful staff!
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酒店回复: Hi cricket803, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found our hotel clean and comfortable. Our team is always happy to help make sure guests feel at ease, so it’s great to know that we were able to accommodate your request and move you to a room on the bottom floor. Your kind words about our friendly and helpful staff truly mean a lot to us. We take pride in providing caring, personalized service to every guest. It was our pleasure to have you with us, and we’re so glad your experience was a positive one from start to finish. We look forward to welcoming you back the next time you’re in the area!
5.0分
家庭亲子
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We requested handicap room with walk in shower Originally give room with tub and grab bars. This wouldn’t do for my husband who can’t lift legs high enough to get into tub. We were transferred to a walk in shower room. No grab bars in shower still unsafe. Desk service and personnel were great and accommodating. There was a lack of shower chairs for other patrons. Attached restaurant was a plus. Pool was great but use hours need to be stated and adhered to. Screaming girls from 8 to 11:30 pm. Were they the only ones here? NO
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酒店回复: Hi J2203SHsandraa, Thank you for taking the time to share your recent experience with us. We truly appreciate your honest feedback, and we’re grateful for the opportunity to learn from it and improve. We’re glad to hear that our front desk team and service personnel were helpful and accommodating during your stay. We take great pride in our staff’s commitment to guest service, and it’s encouraging to know they were able to assist you with your room change. That said, we sincerely apologize for the challenges you encountered regarding the accessibility of the room. Providing safe and comfortable accommodations for all guests, especially those with mobility needs, is a responsibility we take very seriously. We regret that the initial room with a tub did not meet your husband’s needs, and while we were able to transfer you to a walk-in shower, we understand that the absence of grab bars made it less safe than it should have been. We are actively reviewing this concern with our maintenance and operations team to evaluate the current setup of our accessible rooms and ensure that all safety features meet ADA guidelines moving forward. We also apologize for the limited availability of shower chairs during your stay. This is something we are looking into improving to better serve all guests who require them. We aim to be fully equipped with the right tools and options to make each stay more comfortable. It’s great to hear you enjoyed the on-site restaurant, we agree, it’s a convenient bonus for our guests and we’re also happy to know the pool area was a highlight. However, we’re sorry that the late-night noise disrupted your comfort. Our posted pool hours are in place to ensure all guests can enjoy their rest, and we are reviewing this situation with our team to make sure quiet hours are better enforced in the future. We value your feedback immensely and hope that, despite the issues, you felt welcomed and supported by our team. We would love the opportunity to host you again and offer the seamless, safe, and restful experience that you deserve.
5.0分
家庭亲子
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This place is great! It's clean, it smells good and the staff is very friendly. The beds are very comfortable and the room was very comfortable. It has a beautiful pool and a great restaurant attached. You do get a free breakfast at the restaurant. And you can get all 3 meals there if you want to. The food is great! This hotel has just been remodeled and it's very nice for the price. It's probably one of the best Wyndham properties we've stayed at. I would highly recommend this hotel 5 stars
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酒店回复: Hi Z352FLleer, Thank you so much for your glowing 5-star review! We're absolutely thrilled to hear that you had such a great stay with us and truly appreciate you taking the time to share your experience. It’s wonderful to know that you found our hotel clean, fresh-smelling, and inviting. We take great pride in maintaining a welcoming environment for all our guests. We're also glad to hear that you enjoyed the comfort of your room and our cozy beds, a good night's sleep is what we aim to provide every time! Our team will be especially happy to hear your kind words. Friendly, attentive service is at the heart of what we do, and it's always rewarding to hear when it makes a positive impact. We’re so pleased you got to enjoy the beautiful pool and our on-site restaurant. Offering delicious food and a convenient, satisfying dining experience is something we’re proud of and it’s great to hear you loved all three meals! We're also happy you enjoyed the complimentary breakfast as part of your stay. Thank you for mentioning the recent remodel as well. We’ve worked hard to update and refresh the property, and it means a lot to know the changes helped make your visit even more enjoyable. Hearing that this is one of the best Wyndham properties you’ve stayed at truly makes our day! We can’t wait to welcome you back the next time you're in the area. Until then, safe travels and thank you again for your recommendation!
2.0分
商务出差
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Poorly executed renovation of an older hotel. The term "lipstick on a pig" comes to mind. It is clean and quality finished, but the execution of installations were poor. cheap caeling tiles, gaps in corners, painted over fixtures and older tubs and airconditioners.
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酒店回复: Dear Mike k, Thank you for your honest feedback. We’re glad to hear you found the hotel clean and noticed the quality finishes we aimed to incorporate. We understand that, as an older property, certain aspects of the renovation may not have met your expectations, and we appreciate you pointing out the specific areas where we can improve, like ceiling tiles, fixture details, and installations. Our team is dedicated to creating a comfortable environment, so your comments will be invaluable as we work to enhance the guest experience. Thank you again for your insights, and we hope you’ll consider staying with us again in the future to see our improvements firsthand.
5.0分
家庭亲子
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Very clean. Excellent front desk folks. Way above many Wyndham hotels I’ve stayed. Thanks for a great experience!! Courtesy was well above expectations! I would recommend this hotel to anyone who is staying in ankeny. Attached restaurant is very good.
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酒店回复: Hi patmP5597IR, Thank you so much for your wonderful review! We are happy to hear that you found our hotel very clean and our front desk staff excellent. It's especially gratifying to know that you consider our hotel to be well above many Wyndham hotels you've stayed at. We strive to exceed our guests' expectations, and your kind words about our courtesy mean a lot to us. We appreciate your recommendation and are delighted that you enjoyed the attached restaurant as well. We look forward to welcoming you back for another great experience whenever you're in Ankeny!
5.0分
情侣出游
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Can't judge a book by its cover! Completely remodeled inside! Exceedingly courteous staff! Excellent cafe........................................... . ..................................................................
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酒店回复: Hi 434brucem, Thank you so much for your wonderful review! We’re happy to hear that you enjoyed our recently remodeled interior and found our staff to be exceedingly courteous. It’s great to know that our café exceeded your expectations as well. We’re committed to providing a welcoming and enjoyable experience for all our guests, and your feedback reassures us that we’re on the right track. We look forward to welcoming you back in the future!
4.0分
朋友出游
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Good stay, breakfast voucher for attached restaurant, updated older hotel, rooms have an older hotel odor, price is good. Review needed 200 characters to submit. Soooooooo heeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeerrrrr weeeeeeeeeeeeee go!
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酒店回复: Hi Y7018DWtammyk, Thank you for sharing your experience with us! We're glad to hear that you had a good stay and appreciated the breakfast voucher and value. We understand that the rooms have a bit of an older hotel charm, and we're continually working on updates to enhance our guests' comfort. We appreciate your feedback and hope to welcome you back on your next visit.
The hotel staff was friendly enough, but the hotel is garbage. It should be rated a 1 star property not three stars. We stayed in room 161 across from the indoor pool. The odor of stale fish greets you as soon as you open the door to the room. Not sure who warmed up fishing the microwave but housekeeping clearly did nit care to deodorize anything. Let alone provide daily service. We were there 3 nights and had to beg for clean towels and sheets by the third night. Who doesn’t clean a room for THREE days? There are stains in the carpet, and mold in the bathroom. The bathroom door does not open properly as the toilet is positioned too close to the door. There is no way this room passed any kind of building inspection. The door hits the toilet so you have to slide through the opening to get into the bathroom. The absolute icing on the cake is the drop ceiling in the shower. While you are showering, there is a leak from the upstairs unit and nasty water drips on you from the unit above as you try to shower. I would never recommend this hotel to anybody. There are so many other choices just across the street.
mirror & ac/heating unit were both dirty. like splashed with something brown. kinda of disappointing
This hotel was really great! I was a little nervous when my company booked me here because some reviews in the past were negative. Apparently they have new owners and managers and I had a great stay! Clean, comfy, unique, good service & good food all inside the hotel; which I really like because I can do my paperwork at night with dinner and not have to go anywhere. There are a few things that need a little upkeep like the guest room doors are a little old and some fixtures like light switches were a bit outdated however, I wouldn't let that keep you from trying this place out. Beds were very comfortable, room was bright and fresh and I had a really great stay, nothing like some of the past review here. Even the night team at the front desk was helpful plus they had snacks / beverages for sale around the clock.
Great hotel. Clean rooms we had an issue with being on an upper floor but they were supper nice and switched us to the bottom floor!! Friendly helpful staff!
We requested handicap room with walk in shower Originally give room with tub and grab bars. This wouldn’t do for my husband who can’t lift legs high enough to get into tub. We were transferred to a walk in shower room. No grab bars in shower still unsafe. Desk service and personnel were great and accommodating. There was a lack of shower chairs for other patrons. Attached restaurant was a plus. Pool was great but use hours need to be stated and adhered to. Screaming girls from 8 to 11:30 pm. Were they the only ones here? NO
This place is great! It's clean, it smells good and the staff is very friendly. The beds are very comfortable and the room was very comfortable. It has a beautiful pool and a great restaurant attached. You do get a free breakfast at the restaurant. And you can get all 3 meals there if you want to. The food is great! This hotel has just been remodeled and it's very nice for the price. It's probably one of the best Wyndham properties we've stayed at. I would highly recommend this hotel 5 stars
Poorly executed renovation of an older hotel. The term "lipstick on a pig" comes to mind. It is clean and quality finished, but the execution of installations were poor. cheap caeling tiles, gaps in corners, painted over fixtures and older tubs and airconditioners.
Very clean. Excellent front desk folks. Way above many Wyndham hotels I’ve stayed. Thanks for a great experience!! Courtesy was well above expectations! I would recommend this hotel to anyone who is staying in ankeny. Attached restaurant is very good.
Can't judge a book by its cover! Completely remodeled inside! Exceedingly courteous staff! Excellent cafe........................................... . ..................................................................
Good stay, breakfast voucher for attached restaurant, updated older hotel, rooms have an older hotel odor, price is good. Review needed 200 characters to submit. Soooooooo heeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeerrrrr weeeeeeeeeeeeee go!