酒店回复: Dear Nicole,Thank you for sharing your feedback with us. While we appreciate your kind words regarding our team's friendly service, we're disappointed there were a few concerns. Our leadership will work to ensure we are consistently providing the best experience possible for our guests. We hope you will consider returning someday.
2.0分
其他
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There was no elevator, lucky for us we are capable of using stairs but hauling travel gear up and down is not ideal- when we arrived they told us they were fixing water lines and they had the water turned off every few hours then it would come back on for 1 hour….we had to set alarms to be sure we could use water when we could—when we finally got to shower the shower head was broken.
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酒店回复: Thank you for staying with us. We regret the inconvenience caused by the lack of elevators. Please know, we have this information listed on all sites for reference. Our team is always on hand to help guests with their luggage when needed. We are very sorry for the water maintenance issues and understand how that impacted your stay. Our team is working quickly to resolve this concern, and we hope to welcome you back for a smoother stay in the future.Sincerely, Hotel Management
1.0分
商务出差
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This is the WORST HOTEL. I accidentally made a double booking and contacted within minutes of making the reservation and they refused to refund me back my money….are you serious!?!? They obviously don’t get much business, so they take my hard earned money. What a bunch of garbage!!! I will NEVER stay at another Best Western again, nor will any of my employees.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulty you experienced with your reservation, and we understand how frustrating that must have been. Your comments are appreciated, and we will review this situation with our team to ensure we are providing supportive assistance. Please feel free to reach out directly so we can discuss what happened in more detail. Thank you again for letting us know about your experience.Sincerely, Hotel Management
3.0分
其他
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Room temp was good. Scrambled eggs are terrible.
Front desk gave us a room that was already occupied; thank goodness the gentleman was kind about us walking into his room while he was there.
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear that the scrambled eggs didn’t meet your expectations and that there was a mix-up with your room. That’s certainly not the experience we strive to provide. Please know we’re reviewing our check-in procedures to ensure this doesn’t happen again. We take pride in offering a full complimentary breakfast each morning from 6 a.m. to 9 a.m., and we hope you were able to find other options to start your day off right. We know we can provide the exceptional stay you deserve, and we sincerely hope you’ll give us another opportunity to do so.Sincerely, Hotel Management
4.0分
其他
The hotel is older and could use an update. A great place to just lay your head but not one to hang out at.
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酒店回复: Thank you for staying with us! We're so glad you enjoyed your experience, and we hope to welcome you back to Best Western Inn & Suites Ontario soon for another great stay!Sincerely,Hotel Management
3.0分
家庭亲子
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Quick overnight stay at this Best Western. Nothing to write home about. It was definitely not a Best Western Plus. Basic accommodations and ok for a one night stay. Breakfast was average.
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酒店回复: Dear Kenneth,Thank you for taking the time to share your feedback. While we're glad to hear that we were able to meet your basic needs, we're sorry your stay didn’t exceed expectations. We take pride in offering a range of amenities, including a complimentary full breakfast, free on-site parking, high-speed internet, and a 24-hour indoor heated pool. We appreciate your comments and hope you'll give us another opportunity to provide the experience you were hoping for.Sincerely, Hotel Management
4.0分
其他
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We ended up stranded with a broke down car in Ontario and plans ended up changing a million times it felt like. The staff here was very kind and accommodating to our needs and very helpful. The room was clean and comfortable. We especially loved that there were two rooms in our suite so our toddler could go to bed and we could watch tv. I will say the shower head needed some TLC as it leaked out the bottom, at the wall, and only sprayed out of half the head. The pillows were also tiny but there were plenty of them. The pool was fun and our toddler loved it. One of the best hotel breakfasts we have had, we enjoyed it each morning. Just beware there is no elevator which was okay as its only two floors but heads up! All in all a great stay.
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酒店回复: While we are sorry for the issues with the car, we are happy our team had the opportunity to make you feel welcome and well cared for. It's great to know you were able to relax and enjoy our delicious breakfast, clean, comfortable accommodations, and your time at the pool. That said, we're sorry your stay wasn't quite as perfect as you had hoped. We will be sure to share your feedback with your team, as we continually work to improve. We hope all went well with the car and look forward to welcoming you back under better circumstances.Sincerely, Hotel Management
2.0分
情侣出游
Breakfast wasnt very good. Poroerty was outdated. Couch had stains . Over perfumed smells.
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酒店回复: Dear Sam,Thank you for your feedback. We're sorry to learn that your experience did not meet expectations. We strive to provide an exceptional stay, and it's clear from your description of our complimentary breakfast and the overall condition of our property that we fell short. This is not the top-notch experience we aim to provide. We've alerted our culinary, maintenance, and housekeeping teams to investigate and address these concerns promptly. Your feedback is invaluable, and we are committed to making the necessary improvements to enhance future stays. Sincerely, Hotel Management
设施：陈旧
环境：一般
服务：还不错
工作人员友好乐于助人 - 房间舒适
绝对适合住一晚。工作人员非常友好。酒店本身比较老旧。没有电梯。
There was no elevator, lucky for us we are capable of using stairs but hauling travel gear up and down is not ideal- when we arrived they told us they were fixing water lines and they had the water turned off every few hours then it would come back on for 1 hour….we had to set alarms to be sure we could use water when we could—when we finally got to shower the shower head was broken.
This is the WORST HOTEL. I accidentally made a double booking and contacted within minutes of making the reservation and they refused to refund me back my money….are you serious!?!? They obviously don’t get much business, so they take my hard earned money. What a bunch of garbage!!! I will NEVER stay at another Best Western again, nor will any of my employees.
Room temp was good. Scrambled eggs are terrible.
Front desk gave us a room that was already occupied; thank goodness the gentleman was kind about us walking into his room while he was there.
The hotel is older and could use an update. A great place to just lay your head but not one to hang out at.
Quick overnight stay at this Best Western. Nothing to write home about. It was definitely not a Best Western Plus. Basic accommodations and ok for a one night stay. Breakfast was average.
We ended up stranded with a broke down car in Ontario and plans ended up changing a million times it felt like. The staff here was very kind and accommodating to our needs and very helpful. The room was clean and comfortable. We especially loved that there were two rooms in our suite so our toddler could go to bed and we could watch tv. I will say the shower head needed some TLC as it leaked out the bottom, at the wall, and only sprayed out of half the head. The pillows were also tiny but there were plenty of them. The pool was fun and our toddler loved it. One of the best hotel breakfasts we have had, we enjoyed it each morning. Just beware there is no elevator which was okay as its only two floors but heads up! All in all a great stay.
Breakfast wasnt very good. Poroerty was outdated. Couch had stains . Over perfumed smells.