酒店回复: Dear Nicole,Thank you for sharing your feedback with us. While we appreciate your kind words regarding our team's friendly service, we're disappointed there were a few concerns. Our leadership will work to ensure we are consistently providing the best experience possible for our guests. We hope you will consider returning someday.
3.0分
家庭亲子
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Quick overnight stay at this Best Western. Nothing to write home about. It was definitely not a Best Western Plus. Basic accommodations and ok for a one night stay. Breakfast was average.
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酒店回复: Dear Kenneth,Thank you for taking the time to share your feedback. While we're glad to hear that we were able to meet your basic needs, we're sorry your stay didn’t exceed expectations. We take pride in offering a range of amenities, including a complimentary full breakfast, free on-site parking, high-speed internet, and a 24-hour indoor heated pool. We appreciate your comments and hope you'll give us another opportunity to provide the experience you were hoping for.Sincerely, Hotel Management
4.0分
其他
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We ended up stranded with a broke down car in Ontario and plans ended up changing a million times it felt like. The staff here was very kind and accommodating to our needs and very helpful. The room was clean and comfortable. We especially loved that there were two rooms in our suite so our toddler could go to bed and we could watch tv. I will say the shower head needed some TLC as it leaked out the bottom, at the wall, and only sprayed out of half the head. The pillows were also tiny but there were plenty of them. The pool was fun and our toddler loved it. One of the best hotel breakfasts we have had, we enjoyed it each morning. Just beware there is no elevator which was okay as its only two floors but heads up! All in all a great stay.
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酒店回复: While we are sorry for the issues with the car, we are happy our team had the opportunity to make you feel welcome and well cared for. It's great to know you were able to relax and enjoy our delicious breakfast, clean, comfortable accommodations, and your time at the pool. That said, we're sorry your stay wasn't quite as perfect as you had hoped. We will be sure to share your feedback with your team, as we continually work to improve. We hope all went well with the car and look forward to welcoming you back under better circumstances.Sincerely, Hotel Management
2.0分
情侣出游
Breakfast wasnt very good. Poroerty was outdated. Couch had stains . Over perfumed smells.
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酒店回复: Dear Sam,Thank you for your feedback. We're sorry to learn that your experience did not meet expectations. We strive to provide an exceptional stay, and it's clear from your description of our complimentary breakfast and the overall condition of our property that we fell short. This is not the top-notch experience we aim to provide. We've alerted our culinary, maintenance, and housekeeping teams to investigate and address these concerns promptly. Your feedback is invaluable, and we are committed to making the necessary improvements to enhance future stays. Sincerely, Hotel Management
5.0分
家庭亲子
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I was picky I admit it. I thought it wasn't so bad, the Hotel is constantly renovating rooms with the updated goods for each room. Surrounded by a few shopping areas, a Walgreens, and some really good BBq, look it up on Doordash. 24 hour pool, coffee on demand all the time. breakfast I missed, no elevator, but after my current set up in a crackerJack box indoor pool resort sham in Boise, Id Book us back at this Best Western, again and Again! Way to go Ontario. I dig the homey vibe and growth to your city since I last visited in 2021.
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酒店回复: Dear Benjamin,Thank you for choosing Best Western Inn & Suites Ontario for your recent stay and for awarding us a perfect rating! We are delighted you loved the updated rooms and our prime location, which offers easy access to various dining and shopping options. We're also pleased that you enjoyed our coffee-on-demand service, ensuring you have a fresh cup whenever needed. Your feedback means the world to us, and we look forward to welcoming you back for another outstanding experience.
4.0分
其他
We like best western breakfast. Usually like to stay at them. It was nice to sit outside with our chihuahua and eat our dinner instead of inside room.
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酒店回复: Dear Karen,We're delighted that you enjoyed your stay with us and that our breakfast offerings met your expectations. It's great to know our pet-friendly accommodations enhanced your visit, and we look forward to welcoming you back to Best Western Inn & Suites Ontario soon.
4.0分
其他
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Perfect for what we needed
Good location, clean, good little breakfast, jet tub isn’t quite what you’d expect when booking as it is old and barely bigger then regular size tub but still worked good!
5.0分
情侣出游
Nice and clean. Not much to do and see around the area but great off the freeway for one night stay
设施：陈旧
环境：一般
服务：还不错
工作人员友好乐于助人 - 房间舒适
绝对适合住一晚。工作人员非常友好。酒店本身比较老旧。没有电梯。
Quick overnight stay at this Best Western. Nothing to write home about. It was definitely not a Best Western Plus. Basic accommodations and ok for a one night stay. Breakfast was average.
We ended up stranded with a broke down car in Ontario and plans ended up changing a million times it felt like. The staff here was very kind and accommodating to our needs and very helpful. The room was clean and comfortable. We especially loved that there were two rooms in our suite so our toddler could go to bed and we could watch tv. I will say the shower head needed some TLC as it leaked out the bottom, at the wall, and only sprayed out of half the head. The pillows were also tiny but there were plenty of them. The pool was fun and our toddler loved it. One of the best hotel breakfasts we have had, we enjoyed it each morning. Just beware there is no elevator which was okay as its only two floors but heads up! All in all a great stay.
Breakfast wasnt very good. Poroerty was outdated. Couch had stains . Over perfumed smells.
I was picky I admit it. I thought it wasn't so bad, the Hotel is constantly renovating rooms with the updated goods for each room. Surrounded by a few shopping areas, a Walgreens, and some really good BBq, look it up on Doordash. 24 hour pool, coffee on demand all the time. breakfast I missed, no elevator, but after my current set up in a crackerJack box indoor pool resort sham in Boise, Id Book us back at this Best Western, again and Again! Way to go Ontario. I dig the homey vibe and growth to your city since I last visited in 2021.
We like best western breakfast. Usually like to stay at them. It was nice to sit outside with our chihuahua and eat our dinner instead of inside room.
Perfect for what we needed
Good location, clean, good little breakfast, jet tub isn’t quite what you’d expect when booking as it is old and barely bigger then regular size tub but still worked good!
Nice and clean. Not much to do and see around the area but great off the freeway for one night stay