酒店回复: Thank you for your wonderful feedback! We’re delighted to hear that you experienced friendly service at arrival and enjoyed the cleanliness and modern feel of your room.We look forward to welcoming you back on your next visit!
5.0分
其他
原文
翻译提供方：Google
优质服务
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酒店回复: Thank you for your wonderful feedback! We’re thrilled you enjoyed our service and look forward to welcoming you back soon.
2.0分
其他
Noisy people above us and couldn’t sleep. We went to the desk and they called, but they never stopped. They kept us up off and on until 4am.
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酒店回复: We sincerely apologize for the disturbance you experienced during your stay. We understand how frustrating it must have been to be kept awake despite notifying our front desk. Your feedback has been shared with our team so we can review our noise management procedures and take steps to prevent similar situations in the future.We truly regret that your stay was disrupted and hope you might consider giving us another opportunity to provide a restful experience.
4.0分
其他
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Our room was great. Front desk staff are not friendly accept the lady in the kitchen, she was nice but that didnt matter to me because the hotel itself was so clean and well kept. Our room was so comfortable. We practically melted into that king size bed. Sheets were clean. I love this hotel very much. Also one more thing i never encountered before that kind of upset me at first was the fact that I had to pay in advance when ******* gave me the option to pay once I get to the property. The same morning they sent me a message saying they will cancel my room if I didnt pay now. If I knew that would be the choice than i would have saved a few bucks and use the pay now option on ******* instead of paying at the property so FYI if you are booking pay later is probably not a good option with this hotel. Anyways we will definitely come back regardless of those little hiccups.
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酒店回复: Thank you for sharing such a detailed review! We’re thrilled to hear that you enjoyed your comfortable room, clean accommodations, and our well-kept property. It’s wonderful to know the king-size bed made your stay so relaxing.We also appreciate your feedback regarding the front desk experience and the payment process. Your insights about the pay-later option and communication with ******* are valuable, and we will review them to help improve the booking experience for future guests.We look forward to welcoming you back on your next visit and providing another enjoyable stay!
1.0分
朋友出游
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I really can't rate much about this property because they canceled my booking before I even showed up and tried to say it was ******* that canceled the booking. In ******* looking into the reservation they still had me booked for the place. In the end the property stated that they canceled due to my payment not being made even though I had a pay at property reservation. As we were 4 hours away from home I ended up having to book a whole new hotel and pay more. I will NEVER recommend this hotel.
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酒店回复: We sincerely apologize for the frustration and inconvenience caused by the cancellation of your reservation. We understand how stressful it must have been to travel four hours and arrive only to face this issue. Your feedback regarding the communication around the reservation and payment has been shared with our team to ensure better handling of future bookings.We deeply regret that this experience impacted your plans and hope you’ll allow us the opportunity to restore your trust in the future.
3.0分
家庭亲子
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The staff appeared rather impersonal and lacked warmth in their interactions. The bathroom fixtures, including the towel and tissue holders, were poorly secured and nearly detached from the wall. Additionally, the room offered minimal soundproofing, and noise from the busy street outside made it difficult to rest comfortably. Overall, the stay did not meet expectations for comfort or maintenance.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We’re sorry to hear that our staff did not provide the warmth and personal attention you deserved, and that the condition of the bathroom fixtures and soundproofing impacted your comfort.Your comments have been shared with our management and maintenance teams so that we can address these issues promptly and improve the guest experience. We truly value your feedback and hope to have the opportunity to provide a more comfortable stay in the future.
5.0分
情侣出游
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Very nice hotel with great staff. Our room was clean and comfortable and they had a nice breakfast with several options. We stayed here to explore Boston, and the surrounding area and it was a much more affordable option than staying in Boston.
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酒店回复: We’re thrilled to hear you enjoyed your stay, found the room comfortable, and liked our breakfast options. It’s great to know our location worked well for exploring Boston and the surrounding area while offering an affordable option. We hope to welcome you back on your next visit!
5.0分
其他
Clean room, nice pool (hours weren’t as posted on web but were 8am-10pm, breakfast buffet was good and well maintained.
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酒店回复: Thank you for your thoughtful review! We're glad to hear you enjoyed the clean room, nice pool, and well-maintained breakfast buffet. I do apologize for the discrepancy in the posted pool hours — we’ll make sure to update that information online to avoid any confusion for future guests.We appreciate your feedback and hope to welcome you back again soon!
环境很好，就是前台小哥哥有点冷哦！
酒店离客户太近了。附近没啥配套
抵达时工作人员很友好。房间非常干净，设施齐全。
优质服务
Noisy people above us and couldn’t sleep. We went to the desk and they called, but they never stopped. They kept us up off and on until 4am.
Our room was great. Front desk staff are not friendly accept the lady in the kitchen, she was nice but that didnt matter to me because the hotel itself was so clean and well kept. Our room was so comfortable. We practically melted into that king size bed. Sheets were clean. I love this hotel very much. Also one more thing i never encountered before that kind of upset me at first was the fact that I had to pay in advance when ******* gave me the option to pay once I get to the property. The same morning they sent me a message saying they will cancel my room if I didnt pay now. If I knew that would be the choice than i would have saved a few bucks and use the pay now option on ******* instead of paying at the property so FYI if you are booking pay later is probably not a good option with this hotel. Anyways we will definitely come back regardless of those little hiccups.
I really can't rate much about this property because they canceled my booking before I even showed up and tried to say it was ******* that canceled the booking. In ******* looking into the reservation they still had me booked for the place. In the end the property stated that they canceled due to my payment not being made even though I had a pay at property reservation. As we were 4 hours away from home I ended up having to book a whole new hotel and pay more. I will NEVER recommend this hotel.
The staff appeared rather impersonal and lacked warmth in their interactions. The bathroom fixtures, including the towel and tissue holders, were poorly secured and nearly detached from the wall. Additionally, the room offered minimal soundproofing, and noise from the busy street outside made it difficult to rest comfortably. Overall, the stay did not meet expectations for comfort or maintenance.
Very nice hotel with great staff. Our room was clean and comfortable and they had a nice breakfast with several options. We stayed here to explore Boston, and the surrounding area and it was a much more affordable option than staying in Boston.
Clean room, nice pool (hours weren’t as posted on web but were 8am-10pm, breakfast buffet was good and well maintained.