酒店回复: Thank you for sharing your experience with us. We’re thrilled to hear that our staff, especially our morning team member, made your stay pleasant with their friendliness and care. We appreciate your feedback regarding the room condition and apologize for the issues with the ceiling crack. We’re committed to improving and will address this promptly.We hope to welcome you back for an even better stay in the future.
5.0分
情侣出游
原文
翻译提供方：Google
抵达时工作人员很友好。房间非常干净，设施齐全。
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酒店回复: Thank you for your wonderful feedback! We’re delighted to hear that you experienced friendly service at arrival and enjoyed the cleanliness and modern feel of your room.We look forward to welcoming you back on your next visit!
5.0分
其他
原文
翻译提供方：Google
优质服务
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酒店回复: Thank you for your wonderful feedback! We’re thrilled you enjoyed our service and look forward to welcoming you back soon.
2.0分
其他
原文
翻译提供方：Google
未达到预期
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酒店回复: We regret not meeting your expectations. Please let us know how we can improve your guest experience. Your feedback helps us make any necessary improvements.
5.0分
其他
Clean room, nice pool (hours weren’t as posted on web but were 8am-10pm, breakfast buffet was good and well maintained.
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酒店回复: Thank you for your thoughtful review! We're glad to hear you enjoyed the clean room, nice pool, and well-maintained breakfast buffet. I do apologize for the discrepancy in the posted pool hours — we’ll make sure to update that information online to avoid any confusion for future guests.We appreciate your feedback and hope to welcome you back again soon!
4.0分
其他
Room was good; it could be a little cleaner. But overall the staff and service were very nice.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the room overall and that our staff and service left a positive impression — we’ll be sure to pass along your kind words to the team!We also appreciate your note about cleanliness. Your comments help us identify areas for improvement, and we’ll be sure to follow up with our housekeeping team to ensure a more thorough experience moving forward.We hope to have the pleasure of welcoming you back again soon.
4.0分
商务出差
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The only thing I didn’t like is that the phone in my room was not working and no one came to fix it even after they said they would. I also asked for fresh towels and for my room to be cleaned. Someone dropped off fresh towels in my absence and all of the wet and dirty towels were left on the floor.
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酒店回复: Thank you for sharing your feedback. While we're glad you chose to stay with us, we sincerely apologize for the inconvenience you experienced during your stay. It’s disappointing to hear that the phone in your room wasn’t fixed as promised and that housekeeping did not properly follow through with your request. That’s certainly not the level of service we aim to provide.Your concerns have been shared with our team to ensure better communication and attention to detail moving forward. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide the high-quality service you deserve.
5.0分
其他
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The room was super clean and spacious. There was no musty odor or unpleasant fragrance trying to cover anything up, just clean. The complimentary breakfast was very good, well organized, and very fresh. I would highly recommend this hotel!
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear you enjoyed the cleanliness and spaciousness of your room, and that our complimentary breakfast met your expectations.Your recommendation means a lot to us, and we look forward to welcoming you back!
环境很好，就是前台小哥哥有点冷哦！
酒店离客户太近了。附近没啥配套
入住和退房的工作人员非常出色，非常友好亲切。早上的那位女士非常出色，非常贴心，而且很健谈。房间很旧，浴室/淋浴间的天花板有裂缝
抵达时工作人员很友好。房间非常干净，设施齐全。
优质服务
未达到预期
Clean room, nice pool (hours weren’t as posted on web but were 8am-10pm, breakfast buffet was good and well maintained.
Room was good; it could be a little cleaner. But overall the staff and service were very nice.
The only thing I didn’t like is that the phone in my room was not working and no one came to fix it even after they said they would. I also asked for fresh towels and for my room to be cleaned. Someone dropped off fresh towels in my absence and all of the wet and dirty towels were left on the floor.
The room was super clean and spacious. There was no musty odor or unpleasant fragrance trying to cover anything up, just clean. The complimentary breakfast was very good, well organized, and very fresh. I would highly recommend this hotel!