酒店回复: Dear Jeanette,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that overall, your experience was positive, from the easy check-in to the friendly staff and excellent breakfast.Your observation about the development of the area is well-noted, and we're glad you felt safe during your stay. We appreciate your understanding that, despite improvements, it's essential to remain vigilant at night.However, we sincerely apologize for the inconvenience you encountered with the TV reception, particularly the blackout of Fox News Channel. We understand the importance of providing a seamless entertainment experience, and we are actively addressing this issue to ensure a more reliable service, especially during adverse weather conditions.Your feedback is invaluable, and we appreciate your patience. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
酒店回复: Dear Caroline,Thank you for sharing your positive experience with us! We're thrilled to hear that everything, including the location, was perfect for your stay. It's fantastic to know that you enjoyed a restful night's sleep on our comfortable beds and pillows.Your feedback about the room's lighting is appreciated, and we'll certainly look into brightening things up to enhance the overall experience. We value your input as we continuously strive to improve our offerings.We're delighted that you highly recommend our hotel, and we look forward to welcoming you back on your next visit. If there's anything specific you'd like us to address for your next stay, please don't hesitate to let us know.
5.0分
家庭亲子
原文
翻译提供方：Google
工作人员非常友好和乐于助人。附近有很多吃喝的地方。
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酒店回复: Thank you so much for your kind words, Lynette! We're thrilled to hear that you had a great experience with our friendly and helpful staff. We take pride in providing excellent service to our guests. It's wonderful to know that you also enjoyed the convenient location with plenty of dining and drinking options nearby. We hope to have the pleasure of welcoming you back again soon!
4.0分
其他
原文
翻译提供方：Google
空调声音很大
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酒店回复: Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Klimaanlage laut war und dadurch möglicherweise Ihre Ruhe gestört hat. Wir werden dies sofort überprüfen und sicherstellen, dass das Problem behoben wird. Ihr Komfort ist uns sehr wichtig, und wir hoffen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen, um Ihnen eine angenehmere Erfahrung zu bieten.
5.0分
其他
Staff was great; room was quiet and well-appointed; easy access to street level via secured elevator.
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear you enjoyed our friendly team, comfortable room, and the convenience of our secured elevator access. We hope to welcome you back the next time you’re in South End!
5.0分
朋友出游
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This hotel was a wonderful choice for us because my daughter lives in "South End" and this is the only hotel in South End. In the past, I always stayed uptown (downtown), but it took 20 - 30 minutes for my daughter to get to our hotel, because of the traffic. In South End, we were able to walk to her apartment and she easily drove to us in 5 minutes. Check-in lady was very nice and helpful, cleaning crew always so helpful, and we felt very safe walking too and from the hotel. (Though we were careful not to be out too late.) Breakfast was WONDERFUL. Restaurants and unique shopping all around us. Definitely the right choice for us!
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酒店回复: Thank you so much for your thoughtful review! We’re delighted to hear that our South End location was the perfect fit for your visit and made it easy to spend time with your daughter. It’s great to know you enjoyed our friendly team, felt safe during your stay, and loved the breakfast and neighborhood restaurants. We truly appreciate your kind words and look forward to welcoming you back on your next trip to Charlotte!
5.0分
商务出差
The hotel and neighborhood were wonderful! Charming, clean and quiet. I would definitely stay again.
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酒店回复: Thank you, Tracey! We’re so glad you enjoyed both our hotel and the neighborhood. It’s wonderful to hear you found everything charming, clean, and quiet. We’d be delighted to welcome you back for another stay anytime!
5.0分
其他
One of the better hotels I've stayed at this year. I'll overlook the valet parking. Everything else is topnotch
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酒店回复: Thank you for your kind review! We're delighted to hear that you found your stay with us to be one of the best this year and that everything met your expectations. We appreciate your understanding regarding parking and are so glad the rest of your experience was top-notch. We look forward to welcoming you back again soon!
5.0分
家庭亲子
In town for a family weekend. Very quiet and very clean. Great coffee and breakfast. Easy to park. We walked to a few restaurants. I would stay here again.
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酒店回复: Thank you for sharing your experience! We're so glad you enjoyed a quiet and comfortable stay, along with our breakfast and coffee. It’s great to hear our convenient location made it easy to explore nearby restaurants. We’d love to welcome you back for another family weekend in the future!
4.0分
情侣出游
Great location in Charlotte's South End. Short walk to shopping and restaurants. Convenient parking.
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酒店回复: Thank you for your review! We're glad you enjoyed our convenient South End location and easy access to shopping, dining, and parking. We hope to welcome you back for another great stay soon!
总体而言，我对这家酒店非常满意。入住非常方便，员工友好，早餐很棒，离餐厅和商店非常近。这个地区曾经是夏洛特比较贫穷的地区，但发展非常迅速，有很多很棒的餐厅、公寓等。仍然有一些因素需要您在晚上保持警惕，但总体而言，我感觉很安全。有一点要抱怨：电视信号很差……可能是因为暴雨，但福克斯新频道被屏蔽了（似乎是审查）。如果真是这样，那真是太令人失望了。
一切都很完美，包括地理位置。床和枕头很舒服，我睡得像个婴儿，这通常不是这样的。唯一我不喜欢的一点是，即使打开窗帘，房间也很暗，这没什么大不了的。我认为灯光需要更亮一点。除此之外，我强烈推荐这家酒店，我会再次入住。
工作人员非常友好和乐于助人。附近有很多吃喝的地方。
空调声音很大
Staff was great; room was quiet and well-appointed; easy access to street level via secured elevator.
This hotel was a wonderful choice for us because my daughter lives in "South End" and this is the only hotel in South End. In the past, I always stayed uptown (downtown), but it took 20 - 30 minutes for my daughter to get to our hotel, because of the traffic. In South End, we were able to walk to her apartment and she easily drove to us in 5 minutes. Check-in lady was very nice and helpful, cleaning crew always so helpful, and we felt very safe walking too and from the hotel. (Though we were careful not to be out too late.) Breakfast was WONDERFUL. Restaurants and unique shopping all around us. Definitely the right choice for us!
The hotel and neighborhood were wonderful! Charming, clean and quiet. I would definitely stay again.
One of the better hotels I've stayed at this year. I'll overlook the valet parking. Everything else is topnotch
In town for a family weekend. Very quiet and very clean. Great coffee and breakfast. Easy to park. We walked to a few restaurants. I would stay here again.
Great location in Charlotte's South End. Short walk to shopping and restaurants. Convenient parking.