Breakfast food was better than other bites with similar breakfast. However, the mike was warm.
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酒店回复: Thank you for your feedback! I'm glad to hear you enjoyed the breakfast options. I’m sorry to hear that the milk was warm. We appreciate you bringing that to our attention. We’ll make sure to address this with our team so it doesn’t happen again. We hope to serve you even better on your next visit!
2.0分
其他
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Hotel is going down hill
My family always stays at this hotel so this trip was a disappointment to say the least. The plugs by the bed didn’t work, the A/C unit smelled of mold and my entire family woke up stuffy and sick feeling, the bathroom fan didn’t work. The TV in the room worked after playing with the plugs but if you adjusted it at all, the service went out again. The beds were comfortable and the staff was friendly. Breakfast was alright. The coffee is watered down. I’m sad to see this hotel going down the drain as it was one of the last nice ones in Warrensburg.
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酒店回复: Thank you for sharing your feedback and for being a loyal guest of our hotel. I’m very sorry to hear about the issues you experienced during your recent stay. This certainly isn’t the experience we want for our guests, and we take your comments about the room condition and amenities seriously. We appreciate you mentioning our friendly team and comfortable beds, and we’re already addressing the maintenance concerns you noted to ensure they’re resolved promptly. We hope to welcome you back soon.
4.0分
其他
staff was very helpful and accommodating. i was disappointed in the accessibility conditions and they offered different room if we wanted to mo e
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酒店回复: Thank you for sharing your feedback! We’re glad our team was able to assist and that you found them helpful and accommodating. We appreciate your comments regarding accessibility and will review this to ensure a more comfortable experience for all guests. We hope to welcome you back soon!
5.0分
其他
Room was great but would have appreciated a more accessible bathtub. It was a little hard for my 83-year old mother to step into.
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酒店回复: We truly appreciate you bringing the bathtub accessibility to our attention. Guest comfort and safety are very important to us, and we’re always looking for ways to improve. For future stays, please don’t hesitate to let us know if you need an accessible room, we’d be happy to accommodate your needs to ensure a more comfortable experience for your mother.We hope to welcome you both back again soon!
5.0分
情侣出游
Front desk staff were friendly, property was clean. Parking was easy. Hotel was off by itself, nothing else in immediate area.
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酒店回复: We're glad to hear you enjoyed our friendly front desk staff, clean property, and convenient parking. We understand that our quieter location may feel a bit secluded, but many of our guests appreciate the peaceful setting. We hope to welcome you back the next time you're in the area!
5.0分
其他
Property was clean and quiet, staff were courteous. Will stay here again!
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酒店回复: We're so glad to hear you enjoyed a clean, quiet stay and that our team made a positive impression. We truly appreciate your kind words and look forward to welcoming you back on your next visit!
4.0分
家庭亲子
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It was a good stay. The front desk clerk didn't say a word to me while we started check in. I said I was here with a reservation, gave my name- he just looked up at me and started working but never acknowledged me until he had to say details on breakfast, etc. I wasn't even sure he was working on my check in. Then saw him doing the same to other customers. I guess nobody is required to be friendly, I would just assume they would atleast say hi? The cook at breakfast was really friendly and I appreciated that.
5.0分
家庭亲子
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Our room was great. Clean. Staff was all friendly and knowledgeable. Breakfast was ok. Hot and always full. Biscuits and gravy were good and pancakes tasted good eggs not so much.
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酒店回复: Hi Leah, Thank you for choosing to stay at the Holiday Inn Express & Suites in Warrensburg, MO, and for taking the time to share your kind feedback. We're delighted to hear that you had a pleasant experience and that our team and amenities met your expectations.
5.0分
其他
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Checking in was a little rocky. The person checking us in was on the phone outside for about 10 minutes before they came in to realize we were standing there. I think we surprised him, and he fumbled the check in process. from there on it was great.
1.0分
其他
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We were kicked out no where to land. Bad part is hotel violated diability act. They kicked my 14 year old autistic boy to the curb. I have a call in to them i am filing a case on them. I have never been kicked out in my life. I am also filing a complai t with corporate. I givd them 0 out of 10 beware.
Breakfast food was better than other bites with similar breakfast. However, the mike was warm.
Hotel is going down hill
My family always stays at this hotel so this trip was a disappointment to say the least. The plugs by the bed didn’t work, the A/C unit smelled of mold and my entire family woke up stuffy and sick feeling, the bathroom fan didn’t work. The TV in the room worked after playing with the plugs but if you adjusted it at all, the service went out again. The beds were comfortable and the staff was friendly. Breakfast was alright. The coffee is watered down. I’m sad to see this hotel going down the drain as it was one of the last nice ones in Warrensburg.
staff was very helpful and accommodating. i was disappointed in the accessibility conditions and they offered different room if we wanted to mo e
Room was great but would have appreciated a more accessible bathtub. It was a little hard for my 83-year old mother to step into.
Front desk staff were friendly, property was clean. Parking was easy. Hotel was off by itself, nothing else in immediate area.
Property was clean and quiet, staff were courteous. Will stay here again!
It was a good stay. The front desk clerk didn't say a word to me while we started check in. I said I was here with a reservation, gave my name- he just looked up at me and started working but never acknowledged me until he had to say details on breakfast, etc. I wasn't even sure he was working on my check in. Then saw him doing the same to other customers. I guess nobody is required to be friendly, I would just assume they would atleast say hi? The cook at breakfast was really friendly and I appreciated that.
Our room was great. Clean. Staff was all friendly and knowledgeable. Breakfast was ok. Hot and always full. Biscuits and gravy were good and pancakes tasted good eggs not so much.
Checking in was a little rocky. The person checking us in was on the phone outside for about 10 minutes before they came in to realize we were standing there. I think we surprised him, and he fumbled the check in process. from there on it was great.
We were kicked out no where to land. Bad part is hotel violated diability act. They kicked my 14 year old autistic boy to the curb. I have a call in to them i am filing a case on them. I have never been kicked out in my life. I am also filing a complai t with corporate. I givd them 0 out of 10 beware.