酒店回复: Dear Guest User,Thank you very much for taking the time to share your outstanding review and for awarding us a perfect score across all aspects of your stay.We are delighted to know that you enjoyed a seamless arrival experience and that our team could assist you with your luggage, allowing you to settle in comfortably from the very beginning. It is also wonderful to hear that you appreciated our breakfast experience, particularly the daily rotating special coffee blend, which our culinary team takes great pride in curating for our guests.We truly value your kind recognition of the service, cleanliness, surroundings, and amenities, and we are pleased that the breakfast promotion added further value to your stay. Your positive feedback is a great encouragement to our entire team as we continue to deliver thoughtful and memorable experiences.We sincerely look forward to welcoming you back to InterContinental Phuket Resort for another exceptional stay in the near future.Best Regards,Management Team InterContinental Phuket Resort.

酒店回复: Dear Valued Guest,Thank you very much for sharing your thoughtful review of your stay in our Club InterContinental Lagoon Villa. We are delighted to know that you enjoyed your vacation with us and that our resort’s beautiful surroundings, diverse dining options, spacious swimming pools, and beachfront atmosphere all contributed to a wonderful experience.It brings us great joy to hear that our team’s warm hospitality and responsiveness made your stay even more memorable. Your kind words truly mean a great deal to us.At the same time, we sincerely appreciate your feedback regarding the room facilities. We regret that certain elements did not meet your expectations, and we value your honesty. Please rest assured that your comments have been shared with our Engineering and Rooms Division teams so we can enhance the villa experience for your future visits.Thank you once again for your generous rating and for choosing InterContinental Phuket Resort. We are honoured that you would stay with us again, and we look forward to welcoming you back for an even more seamless and exceptional stay.Best Regards,Management TeamInterContinental Phuket Resort

酒店回复: Dear Guest,Thank you for taking the time to share your recent experience with us. We are delighted to hear that you appreciated the elegant Byredo bath amenities, the comfort of our bedding, and the attentive service of our team. It is also wonderful to know that you enjoyed the serenity of our beachfront pool with its direct sea view, as well as the convenience of our buggy service throughout the resort.We regret to learn that breakfast felt less than ideal during peak hours, and we sincerely apologize for any inconvenience. Please rest assured that we continuously strive to enhance the variety and flow of service to ensure a more seamless experience. Regarding the location, while our resort is designed as a tranquil beachfront retreat, we understand the desire for nearby shops. Our concierge team is always delighted to assist with arrangements for local transportation and recommendations.We are truly grateful for your valuable feedback and look forward to the pleasure of welcoming you back for another memorable stay.Best Regards,Management TeamInterContinental Phuket Resort

酒店回复: Dear Youxiangunxueqiu,Thank you very much for your outstanding 10/10 rating and for choosing InterContinental Phuket Resort. We are delighted to hear that you enjoyed the room design, amenities, surroundings, and the warm service from our team.At the same time, please accept our sincere apologies for the condition of the connected swimming pool not meeting your expectations. This is certainly not the standard we strive to uphold, and your feedback has already been shared with our Engineering and Recreation teams for immediate attention and improvement.We truly appreciate your comments, as they help us maintain the highest level of quality and guest satisfaction.We hope to have the pleasure of welcoming you back for an even more seamless and exceptional stay.Best Regards,Management TeamInterContinental Phuket Resort

酒店回复: 尊敬的宾客： 感谢您的宝贵反馈和完美评分。我们很高兴得知您喜欢我们舒适洁净的客房，以及度假村温馨宜人的氛围。 我们也很高兴听到您对我们种类繁多的餐厅以及连接度假村两侧的便捷通道表示赞赏。您对我们服务的认可对我们意义重大，我们期待着您再次光临普吉岛洲际度假酒店，享受另一次精彩的入住体验。 此致， 管理团队 普吉岛洲际度假酒店

酒店回复: 亲爱的丹妮尔： 感谢您分享您的好评。我们很高兴得知您度过了愉快的时光，尤其喜欢我们餐厅的美食体验，包括早餐。您的赞赏对我们的团队意义重大，我们以能够为宾客创造难忘的用餐体验而自豪。 我们期待着您再次光临普吉岛洲际度假酒店，再次享受愉快的入住体验。 此致， 管理团队 普吉岛洲际度假酒店

酒店回复: 尊敬的宾客： 感谢您对我们所有类别的“杰出”评价。我们非常荣幸地看到，经典客房、一尘不染的环境和丰盛的早餐给您留下了如此难忘的印象。尤其值得欣慰的是，我们俄语接待员Rita热情地接待了您——她真诚的关怀是我们珍视的宝贵财富。 感谢您提出的诚挚建议，让我们能够翻新酒店的部分设施、重新审视客房和餐厅的价格，并推出半膳服务。您的反馈已与我们的领导团队分享，我们将不断改进我们的服务，力求超越宾客的期望。 我们期待着您再次光临普吉岛洲际度假酒店——在这里，您将享受到奢华、贴心的服务和周到的升级服务。 此致， 管理团队 普吉岛洲际度假酒店

酒店回复: 尊敬的 LamKaty 女士： 感谢您在七月入住我们经典客房后抽出时间分享您的入住体验。我们很高兴您给予我们“非常棒”的整体体验，并在环境（10 分）和服务（10 分）方面给予了我们高分。衷心感谢您对我们团队敬业精神的认可。 对于您在入住期间未能达到预期的方面，我们深表歉意。很遗憾听到浴室地板感觉很滑，我同意客人的安全绝不能受到任何损害。我们已经指示工程和客房服务团队安装防滑处理装置，并审查了我们的维护规程，以消除任何隐患。 关于客房大小，我们理解经典客房可能感觉更私密，如果您下次入住时希望升级，我们很乐意提供更多宽敞的客房类型。同样遗憾的是，我们的餐厅定价未能达到您的期望；我们的烹饪团队会持续审核菜单，以确保物有所值，您的反馈将用于我们下次菜单的修订。 对于早餐服务过于拥挤，我深感抱歉。我们正在增加座位数量并调整服务时间，以确保您能以更轻松的方式开启新的一天。 您的宝贵意见对我们不断改进宾客体验的每个细节至关重要。希望您能再次给我们机会，例如选择我们更大的房型，让我们向您展现您所追求的真诚待客之道和周到的设计。 此致， 管理团队 普吉岛洲际度假酒店

酒店回复: Dear Jimibeng,Thank you very much for your outstanding review and for taking the time to share your experience with us.We are truly delighted that our team was able to assist with your early arrival request and provide you with a warm and accommodating welcome. It brings us great joy to know you appreciated the complimentary upgrade to the pool view room and enjoyed the serene atmosphere of the resort, even though the weather did not fully cooperate during your stay.We are also grateful for your feedback on our restaurants, including Jaras and the beachfront venue. While we are pleased you enjoyed the beautiful beachside setting, we have noted your comments on the dining experience for further improvement.It was our pleasure to host you, and we sincerely look forward to welcoming you back — hopefully under sunnier skies — for another memorable escape.With warmest regards,Management TeamInterContinental Phuket Resort

酒店回复: Dear Fangzi,Thank you for your wonderful review and perfect rating. We’re delighted to hear that your stay in our Pool Access Room made for such a refreshing and memorable holiday.From early morning swims and hearty breakfasts to beachfront pizza and the delightful taste of coconut—your experience truly captures the essence of a relaxing escape. We're also thrilled that you enjoyed dining at our Michelin-recognised restaurant and found it to be a highlight of your stay.We hope to welcome you back soon for more unforgettable moments by the beach.Warm regards,Management TeamInterContinental Phuket Resort