酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MADISON.I would like to start by apologizing to you for the inconveniences you faced during your stay. While our bathrooms do have silent fans, we understand how it may not have felt sufficient and will have our maintenance team inspect so we can continue to improve guest comfort. We're grateful that you still rated us so highly and enjoyed the comfort, cleanliness, service and hot breakfast! We hope to welcome you back, to experience the improvements!
3.0分
其他
原文
翻译提供方：Google
他们向我收取了双倍的费用，而第一位接待员甚至不知道该如何纠正。
5.0分
其他
The staff was professional and check in was completed under two minutes. The room is spacious and extremely clean.
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酒店回复: Thank you for taking the time to share your experience! We are glad you enjoyed the efficient team and the comfort of the room.We hope to welcome you back in the future.
4.0分
商务出差
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Everything was great- staff were friendly- hotel was beautiful- breakfast options were plentiful- bed was comfortable———only bad thing is the highway outside was so loud in my room it kept me up all night. I was in a room all the way at the end closest to the highway on the side facing the highway so that probably made it worse- but i absolutely loved this hotel except for the loudness of the outside traffic. It was also raining while I was there so it made the traffic even louder on the road- maybe if it was dry weather it wouldn’t have been as bad. I have to go back to the area in another month and I want to stay again but may request a room on the other side of the hotel.
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酒店回复: Thank you for your thoughtful review.We're thrilled that you enjoyed your stay including our hospitable team, beautiful accommodations and hot breakfast variety. While we are sorry the highway noise impacted your rest, our team will gladly do our best to provide a room away from the highway on your next visit.We look forward to welcoming you back soon for a more relaxing experience.
5.0分
其他
This was a quick stay. Everything was nice though. Smooth check in and out. Decent breakfast. Quiet and comfortable. felt clean.
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酒店回复: Thank you for taking the time to review your stay.We are glad you enjoyed your time passing through and hope to welcome you back in the future.
5.0分
其他
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Wow, this place knows hospitality! Marcus checked us in and was very friendly and helpful. The size of the room was great as well. No issues with cleanliness. Comfortable beds. I would stay here again.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON.We're glad you enjoyed your stay including our hospitable team along the way, cleanliness and spacious rooms. Please know that your feedback is extremely valuable to us, and we look forward to welcoming you back the next time you're in the area!
4.0分
其他
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Marcus at the front desk was excellent! He was friendly and very polite! Gave us great options for dinner! Thank you Marcus!!!! The room was good, weird that you couldn’t close the blinds for privacy, the bathroom floor around the toilet, smelled like urine! And the shower along the floor needed a good scrub! Morning buffet was good with lots of options!
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酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MADISON.Marcus will be pleased to know his service and great dinner recommendations stood out! We're glad you enjoyed your room and hot breakfast variety offered in the morning, too.We strive to make each stay as pleasant and comfortable as possible and appreciate that you brought your experience to our attention with housekeeping details. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Also, for future stays, the blinds in our mobility accessible rooms are operated by a wall button, rather than a pull cord.Thank you again for choosing Holiday Inn Express, and we hope to welcome you back soon!
5.0分
家庭亲子
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The staff was very pleasant. Our room was ready and clean. There was a nice selection of foods for breakfast. I miss the waffles, the pancakes are ok but not as good.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON.We're glad you enjoyed your stay! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future!
5.0分
商务出差
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This is an incredible property with the best staff I have seen in ages. So well operated and immaculately clean with decorations and amenities not typical for a Holliday Inn. Great Job
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酒店回复: Thank you so much for your wonderful review!We're delighted to know our hospitable team, decor and property stood out. Maintaining a clean, welcoming environment is something we take great pride in.Thank you again for your recognition, and we look forward to serving you on your next visit to Madison!
5.0分
其他
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Road trip
Very nice hotel great room and nice staff also had an excellent breakfast I only had one issue which should not reflect on the hotel there was a very large religious gathering of people/familes with beards and bonnets who spent a lot of time slamming doors but this doesn’t reflect on it being a great hotel just unlucky with booking time
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酒店回复: We're delighted you enjoyed our team, spacious rooms and hot breakfast variety! We appreciate your understanding about the group stay and look forward to the opportunity to welcome you back for another visit that's both comfortable and relaxing.
房间里有股难闻的气味，而且完全没有通风设备，就连浴室也没有。不过，我还是给它9/10分，因为除此之外，它都很棒。
房间安静舒适，干净整洁，服务周到，早餐也不错，非常棒的酒店！
希望他们这次的翻新能解决通风问题。
他们向我收取了双倍的费用，而第一位接待员甚至不知道该如何纠正。
The staff was professional and check in was completed under two minutes. The room is spacious and extremely clean.
Everything was great- staff were friendly- hotel was beautiful- breakfast options were plentiful- bed was comfortable———only bad thing is the highway outside was so loud in my room it kept me up all night. I was in a room all the way at the end closest to the highway on the side facing the highway so that probably made it worse- but i absolutely loved this hotel except for the loudness of the outside traffic. It was also raining while I was there so it made the traffic even louder on the road- maybe if it was dry weather it wouldn’t have been as bad. I have to go back to the area in another month and I want to stay again but may request a room on the other side of the hotel.
This was a quick stay. Everything was nice though. Smooth check in and out. Decent breakfast. Quiet and comfortable. felt clean.
Wow, this place knows hospitality! Marcus checked us in and was very friendly and helpful. The size of the room was great as well. No issues with cleanliness. Comfortable beds. I would stay here again.
Marcus at the front desk was excellent! He was friendly and very polite! Gave us great options for dinner! Thank you Marcus!!!! The room was good, weird that you couldn’t close the blinds for privacy, the bathroom floor around the toilet, smelled like urine! And the shower along the floor needed a good scrub! Morning buffet was good with lots of options!
The staff was very pleasant. Our room was ready and clean. There was a nice selection of foods for breakfast. I miss the waffles, the pancakes are ok but not as good.
This is an incredible property with the best staff I have seen in ages. So well operated and immaculately clean with decorations and amenities not typical for a Holliday Inn. Great Job
Road trip
Very nice hotel great room and nice staff also had an excellent breakfast I only had one issue which should not reflect on the hotel there was a very large religious gathering of people/familes with beards and bonnets who spent a lot of time slamming doors but this doesn’t reflect on it being a great hotel just unlucky with booking time