酒店回复: Thank you for sharing your feedback. We truly value guest input, as it helps us continue improving and providing the best possible experience. We are genuinely surprised by your comments, especially since we had several conversations during your stay and no concerns were raised at the time.We take great pride in our property and the ongoing updates we’re making, including new Wi-Fi and TVs, and we are excited to be installing new carpet and window treatments this November. Our team is dedicated to maintaining the highest standards, having consistently passed all inspections, and we’re fortunate to have a housekeeping staff that cares deeply about the quality of their work. They’re always ready to assist when needed.We are sorry to hear that the breakfast didn’t meet your expectations. We strive to offer a selection that exceeds brand standards, and we appreciate your feedback in helping us understand how we can continue to improve.It’s always our goal to ensure every guest has a pleasant stay, and we’re sorry we weren’t given the opportunity to address your concerns while you were here. We also appreciate your kind words about our staff’s helpfulness and friendliness, and it’s disappointing that we didn’t have the chance to enhance your experience in real-time.While we respect your personal opinion, we would kindly suggest that potential guests make their own judgments based on the full range of experiences others have had at our property. We always aim to provide a welcoming and enjoyable stay, and we believe that’s reflected in the many positive reviews we receive.We wish you safe and pleasant travels in the future.

酒店回复: Thank you for taking the time to share your feedback. We genuinely appreciate all reviews, as they help us continue to improve our services and guest experience.We’re sorry to hear that your visit did not meet your expectations. That said, we would like to respectfully clarify a few details that don’t align with our records. We do not allow parties, which you were advised of beforehand and also signed acknowledgment of at check in. The noise complaints coming from your room made it necessary for the staff to ask that the noise be held at a level that was respectful to other guests. Children being left alone in the pool area also warranted intervention from the staff. For safety reasons and respect for guests, we take these issues very seriously and apologize if our urgency to correct these situations was taken as rudeness. That was not our intention. We strive to be transparent and fair with every guest, and we're always happy to address concerns directly and promptly during a stay. There was no mention during your stay of issues in the room. If anything in the room needed attention, we would have gladly addressed that immediately. Upon inspection after your check out, there was no mold or bad smell to be found and the air conditioner was in full working order. There was only remnants of your party. Again, thank you for your feedback.

酒店回复: Thanks for the feedback. Our TVs do work but we are currently upgrading to streaming services and not all rooms have been updated. It is a project that will take until the end of the year. Typically guests do not find upgrades to be annoying but we hope you’ll check back with us and see the improvements we have made!

酒店回复: I am sorry to hear your room was not ready and the front desk did not offer an apology. Thank you for allowing us to fix the issue and I do hope you were placed in a comfortable room. Thanks for staying with us.

酒店回复: All issues can be resolved by a call to the front desk. If you were uncomfortable or the room needed attention, we certainly would have been able to rectify that. Additional purchases are not necessary. We are sorry we were not given the opportunity to turn your stay around. Safe travels.

酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found the bed comfortable and enjoyed the pool. I’m very sorry that some areas did not meet your expectations. Please know that we take cleanliness very seriously, and our team performs regular inspections and ongoing maintenance.We also have a large board in the lobby that outlines our current projects, including deep cleaning and maintenance efforts, so our guests can see the improvements we’re actively making. We appreciate your comments and will use them to continue improving the experience for all our guests.