酒店回复: Dear Valued Guest,Thank you very much for your kind review.We are so happy you liked the room design and especially the swimming pool and the beautiful view. It’s great to hear our team was friendly and helpful with your luggage.We are also glad you enjoyed our food and quick service and that you loved the French fries.We hope to see you again soon.Best wishes,Bisma Eight Management

酒店回复: Dear Valued Guest,Thank you for your lovely review.We are glad you enjoyed our great location near Ubud Palace and Ubud Art Market. It’s great to hear you liked our friendly staff, modern rooms, and the big wooden bathtub.We are happy you enjoyed breakfast on the rooftop and hope you can try our free experience classes next time.We look forward to seeing you again.Best wishes,Bisma Eight Management

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you experienced during your first day, including the door incident, mosquitoes in the room, and the noise from the street that affected your sleep. Your comments have been shared with our team so we can take immediate steps to improve safety checks, pest control, and sound insulation.At the same time, we are truly grateful for your kind words about our service staff. We are delighted to hear that their service left such a strong impression on you, and that you were satisfied with the laundry service, complimentary photography, and yoga class.Your feedback is extremely valuable to us, and we hope to have the opportunity to welcome you again and provide you with an even better experience in the future. Thank you again for staying with us.Best wishes,Bisma Eight Management

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed review. We are truly pleased to hear that you enjoyed the modern minimalist design of the villa, the two-bedroom layout, and the overall comfort and furnishings. It’s also wonderful to know that our team made you feel welcome and that you appreciated the à la carte breakfast selection and attentive service at our villa-exclusive restaurant.We appreciate your balanced feedback regarding the location and understand how this can be a matter of personal preference depending on travel plans. Your comments help future guests set the right expectations.We are especially sorry to hear about the noise disturbance in the second-floor bedroom, which affected your sleep. This is certainly not the experience we want for our guests, and we will share your feedback with our maintenance team to investigate and address the issue.Thank you again for your valuable insights. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable stay.Best wishes,Bisma Eight Management

酒店回复: Dear monroeml,Thank you for your wonderful review.We are glad you enjoyed the food, fun activities, and our friendly service. It’s great to hear that you liked the yoga and found the breakfast delicious.We hope to welcome you back soon for another enjoyable stay.Best wishes,Bisma Eight Management

酒店回复: Dear Valued Guest,Thank you very much for your lovely review.We are so happy you enjoyed the privacy of the room and our unique hotel design. It’s wonderful to hear that you appreciated the peaceful atmosphere while still being in a convenient location.We hope to welcome you back again soon.Best wishes,Bisma Eight Management

酒店回复: Dear Valued Guest, Thank you for taking the time to share such a detailed review.We are glad you enjoyed our convenient location near Ubud centre, our modern minimalist design, and breakfast , especially the Indonesian fried rice .We also appreciate your kind words about most of our front desk and restaurant staff.We sincerely apologize for the issues you experienced with the room. Due to the current weather during the rainy season and our proximity to the garden and surrounding nature, some dampness may occur. Please rest assured we will do our best to find the most effective solution to improve this for our guests.We also apologize for the rat you encountered. While we conduct pest control treatments twice a week to minimize such occurrences, we understand this affected your stay. We will arrange an extra treatment to further reduce the issue. As our hotel is surrounded by nature and neighboring areas, some wildlife may occasionally appear.Thank you for your feedback on how our Front Desk handled your concern. Guest issues should always be addressed professionally, and the approach may differ depending on whether the guest is experiencing a problem or is otherwise happy. Your input helps us improve our service standards.We appreciate your insights and hope that, despite these issues, you were able to enjoy other aspects of your stay, including our location close to the Monkey Forest and the unique natural surroundings. We sincerely hope to have the chance to welcome you back to Bisma Eight in the future for a more comfortable and enjoyable experience.Best wishes,Bisma Eight Management