酒店回复: Bonjour! Thank you for taking the time to share your detailed feedback regarding your recent stay. I am truly sorry to hear about the multiple issues you experienced, including the air conditioning noise, the condition of the carpet, and the unexpected charge to your credit card. I completely understand how frustrating this must have been.Please know that your comments have been shared with our management and maintenance teams so that these matters can be addressed promptly. We sincerely regret the inconvenience you experienced and appreciate your patience while our team and the platform’s customer service assisted you with your room change and early checkout.While we strive to provide a seamless and comfortable experience for all of our guests, it is clear that we fell short during your stay. Your feedback is invaluable, and we will use it to make necessary improvements.Thank you again for bringing these matters to our attention.Kind regards,

酒店回复: Bonjour,Thank you so much for your rating! We’re thrilled to hear you enjoyed your stay.We look forward to welcoming you back anytime you visit Quebec City!Warm regards,Martina

酒店回复: 您好！ 非常感谢您给予的精彩评价！ 我们很高兴听到您入住愉快。 我们期待您下次来魁北克市时再次光临！ 此致， Martina Waschkau

酒店回复: Bonjour chère client,Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.First, we sincerely apologize for the room assignment issue. We understand how important it is to receive the room type that was originally reserved. We will review this with our front desk team to improve clarity and transparency moving forward.Finally, concerning the deposit, please note that the refund process is handled automatically upon checkout, but depending on your bank or credit card provider, it may take several business days for the funds to reflect in your account. We understand how frustrating this delay can be and would be happy to follow up on the status if you’re still awaiting the refund.We sincerely regret that your stay with us was not a more positive part of your journey through Eastern Canada. Your comments help us identify areas for improvement, and we hope you might consider giving us another opportunity in the future to offer a better experience.Warm regards,Martina Waschkau

酒店回复: 您好！ 感谢您抽出时间分享您近期入住体验的反馈。很遗憾，房间状况和清洁度未能达到您的期望。请放心，我们已将您对地毯、家具和整体客房维护的反馈告知我们的客房清洁和维护团队，以便立即审核和跟进。 我们非常感谢您的反馈，因为它有助于我们发现需要改进的地方，并确保为宾客提供更优质的体验。我们希望未来有机会再次欢迎您，并为您提供符合您期望的住宿体验。 此致，

酒店回复: 您好！ 非常感谢您亲切的评价，并感谢您抽出时间分享您的入住体验！ 很高兴您入住愉快，我们的团队也热情地接待了您。 对于您入住期间泳池无法使用，我深感抱歉。虽然必要的维护有时无法避免，但我完全理解您的失望，尤其是在短暂的入住期间。 我们希望很快再次欢迎您光临，希望我们所有的设施都能正常运转！ 此致， Martina Waschkau

酒店回复: Bonjour ! Thank you for taking the time to share your impressions of your recent stay with us. We are glad to hear that your experience met your expectations and that you enjoyed our convenient location close to Old Québec.We appreciate your understanding regarding our facilities and continue to work on improvements to ensure the comfort and satisfaction of our guests.We look forward to welcoming you back on your next visit to Québec City.Kind regards,