酒店回复: Thank you so much for taking the time to share your positive experience!We are delighted to hear that you found our transport links convenient and enjoyed our location near the canal. It's wonderful to know that the spaciousness of the rooms met your expectations and matched the photos.We also appreciate you highlighting the complimentary amenities, such as the disposable toothbrushes, toothpaste, and slippers, as well as our made-to-order breakfast main courses. We aim to provide both comfort and value for all our guests.We look forward to welcoming you back on your next visit!Warm regardsH10 Palazzo Canova Quality Team
酒店回复: Thanks for your review and for choosing our hotel.Thank you for bringing to our attention some aspects of the services where you felt we had failed to achieve an acceptable level. Since our aim is to achieve and maintain a high standard of customer care, we are always grateful for client feedback and take your observations very seriously.As far as the room is concerned, we usually ask our guests to refer to the reception for any issue and our staff can promptly change the room or solve the issue during the stay but we did not receive any report from you. It remains the fact that you were not entirely satisfied with our services and for that, we reiterate our sincere apologies. Kindest RegardsMichela TassettoGeneral Manager
1人觉得有用
4.0分
高级房 1张双人床
情侣出游
原文
翻译由AI提供
地理位置绝佳，员工非常友好，强烈推荐。
点评来源 Trip.com
5.0分
威尼斯高级房 1张双人床
情侣出游
位置很好，靠近白桥，离圣马可广场走路大约十五分钟。房间有点小，新近装修现代简约风格。
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酒店回复: Thanks for staying with us. We appreciate your feedback!We look forward to the pleasure of welcoming you once again to our property soon.Kindest Regards Michela TassettoGeneral Manager
交通方便，位置在河边；房间较大，与图片一致；提供一次性牙刷牙膏、拖鞋；早餐主菜是单独点，并且现做的。
位置和服務都不錯。早餐很棒。
前台的 Nicoletta 和 Monami 服务非常棒，她们推荐的餐厅也很美味，我们非常满意。酒店客房很干净，住得很舒服。早餐种类丰富，每样都很好吃，我们非常满意。如果再来威尼斯，我一定还会选择这家酒店。
很棒的酒店，地理位置极佳，服务也很周到。早餐中规中矩。
位置很好，也很干净，非常棒！我预订的是高级房，但运气很好，免费升级到了小型套房。酒店员工也很友善，住得很舒服！如果下次再来威尼斯，我还会选择住在这里。
老实说，我来之前没抱太大期望，但这里的员工都很友好。唯一的小缺点是，早餐时段有位员工面部表情管理不太到位，而且一些本可以轻易解决的问题，她也处理得不是很好。
地理位置绝佳。酒店员工都非常友善和热情。房间是新装修的，条件很好。
这酒店除了位置好，其它一无事处，服务也不好，态度很傲慢，这设施和水准不配这个价，3000多安排你住在一楼，和地下室感觉一样，房间小，卫生脏，床单像没换一样，体验感很差
地理位置绝佳，员工非常友好，强烈推荐。
位置很好，靠近白桥，离圣马可广场走路大约十五分钟。房间有点小，新近装修现代简约风格。