酒店回复: Xin Chào Baliangjin123,Thank you very much for your wonderful review. We are delighted to hear that your arrival and check-in experience was smooth and convenient, and that our team member was able to assist you with your luggage and introduce the hotel in a warm and helpful way.It is especially pleasing to know that you enjoyed the festive atmosphere during the Tet Festival, as well as our spacious breakfast area, wide variety of breakfast options, and pleasant environment. Your kind words about the value of your stay truly mean a lot to us.We greatly appreciate your recommendation and hope to have the pleasure of welcoming you back again for another enjoyable stay in the near future.Warm regards,
酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback with us. We’re so glad to hear that the bed was a highlight of your stay and that the spacious room and two bathrooms made your family feel comfortable. We understand how important those small conveniences are, especially when traveling with a family!We also appreciate your honest comments about the noise levels, pool chair availability, and the beach conditions.It’s great to know that you enjoyed the dinner buffet, and we appreciate your restaurant recommendations for future guests. We’ll be sure to continue improving our offerings and ensure that we meet the needs of all our guests.Thank you again for your insights, and we hope that, despite the noise, you had some enjoyable moments during your stay. We’d love to welcome you again, perhaps in a more tranquil environment, should your future travels bring you back.Best regards,
酒店回复: Xin Chào whatyouare,Thank you for taking the time to share your detailed feedback. We are truly sorry to read about your disappointing experience.First of all, we sincerely apologize that your stay did not meet your expectations, especially during the holiday period when you paid a premium rate. We understand how frustrating it must have felt to expect a five-star experience and feel that it did not reflect the value you paid.We regret your comments regarding the room facilities, minibar setup, glassware, breakfast quality, and especially the hygiene of the swimming pools. Cleanliness and proper maintenance are extremely important to us, and your feedback about the pool condition and in-room details has been shared with our management, housekeeping, and engineering teams for immediate review and corrective action.We are also sorry for the inconvenience regarding the beach equipment availability. This should have been better organized to avoid disappointment.While we are glad you found the mattress comfortable and enjoyed the soft white sand on the beach, we fully recognize that these positives do not outweigh the concerns you experienced. Your feedback is taken very seriously, as it highlights areas where we must improve to meet the standards we aim to provide.We deeply regret that your stay left you feeling disappointed. Should you be willing to give us another opportunity in the future, we would truly hope to restore your confidence in us and provide the experience you originally expected.Best regard
酒店回复: Xin Chào hanljuan,Thank you for taking the time to share your detailed experience with us.We are pleased to know that you enjoyed the beach and found the location convenient, especially with the shuttle service to Sunset Town. Our beachfront area is indeed one of the highlights, and we’re glad you appreciated it.Regarding the neighboring property, thank you for sharing your observation. Each hotel has its own policies for privacy and guest access, and we always encourage our guests to respect those guidelines.We also understand that during peak periods, especially on certain days, the beach and sun loungers can become very busy. We sincerely apologize for any inconvenience this may have caused. Your feedback is important to us, and we continuously review ways to improve comfort and availability for all guests.Thank you once again for your honest comments. We hope to have the opportunity to welcome you back for a more relaxing experience in the future.Best regard
酒店回复: Xin Chào xxxx0201,Thank you very much for your detailed and thoughtful feedback.We’re delighted to hear that you enjoyed our hotel environment, private beach, and the variety of features offered by our swimming pools. It’s also wonderful to know that you appreciated the generous breakfast spread and the welcome amenities in your room. We’re glad these touches made your stay more pleasant.At the same time, we sincerely apologize for the inconvenience you experienced with the in-room facilities and especially the shower water temperature. This is certainly not the experience we want for our guests. Your comments have been shared with our engineering and management teams for immediate inspection and improvement.We truly appreciate your balanced and constructive feedback. It means a lot to us that overall you were satisfied with your stay. We hope to welcome you back again soon for an even better experience.Best regard
酒店回复: Xin Chào Chouchoushizhimiao,Thank you very much for taking the time to share your detailed feedback about your stay at Emerald Bay Apartments. We truly appreciate your honest comments.We are pleased to hear that you found our property to offer good value for money and that your children had a wonderful time at the pool. It’s also great to know that you enjoyed the convenient location of Block E with easy beach access, as well as the complimentary fireworks tickets and the free shuttle service to Sunset Town.At the same time, we sincerely regret that the twin beds were not as comfortable as expected for your family and that the restaurant selection felt limited during your stay. Your feedback is very important to us, and we will share it with our management team for review and improvement.We understand that you are considering different options for your next visit, and we truly hope we will have another opportunity to welcome you back and provide an even better experience.Best regard
酒店回复: Xin Chào Clare1120,Thank you very much for your detailed and wonderful feedback.We are delighted to hear that you enjoyed your spacious two-bedroom, two-bathroom room and that the air conditioning worked perfectly for your comfort. It is also great to know that you appreciated the spacious restaurant atmosphere and found the breakfast delicious, even during busy periods.We truly value your honest comment regarding the dinner buffet. Your feedback is important to us, and we will share it with our culinary team to review and improve the dining experience.We are especially happy that you enjoyed our beautiful beach and the superb water quality during your stay. It’s also wonderful to know that the nearby supermarket, fresh juice bar, and spa added extra convenience to your trip.Thank you again for choosing to stay with us. We look forward to welcoming you back for another memorable holiday.Best regard
酒店回复: Dear Valued Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed our prime location near the beautiful beaches and convenient access to local amenities and restaurants. We’re also glad you had the chance to experience the "Kiss of the Sea" show in Sunset Town—it’s truly a spectacular event!We appreciate your feedback on the food quality and will continue to work on improving our offerings. We hope to welcome you back in the future for another enjoyable stay.Best regards,
晚上入住,机场落地20分钟左右到达酒店,办理入住非常快,有小哥哥帮忙搬行李并介绍酒店,春节入住年味浓,早餐区很大,选择性很多,环境也不错,这个价格无得说了,无脑冲吧!
酒店过度宣传了 其实是很一般的四星酒店 房间出奇的小 床也是出奇的窄 酒店设施很少 根本不能容纳那么多住客的使用 早餐一般 而且服务员态度很差
我们在渡假期间工人一直在工作 修剪花草 制造各种噪音 真的是很差的住宿体验
最要表扬的就是床非常非常舒服,躺着就不想起来了。房间非常大而舒服,四口人甚至六口人带小小孩的完全足够。两个厕所避免了争抢,晒衣服也很方便。但是出了房间就是各种嘈杂了,毕竟是酒店式公寓,人太多了,吵闹的小孩更多,泳池旁的椅子都要靠抢。沙滩还可以的,挖沙足够了。海水里面海藻啊各种杂物比较多。早餐也是跟菜市场一样,比较杂乱。晚餐自助可以尝试一下,小朋友挺喜欢的。建议还是去日落小镇Mare或者新世界门口餐厅去解决晚餐,要美味的多。总的来说适合大家庭爱热闹的,我们带了大小孩要清净的,就会体感差很多,还是要选resort类型的酒店。
在Kem beach ,沙比较白,岸上的沙会比较粗,岸边沙子比较软并且会下陷,有一个浅滩,退潮时可能有拖尾,正因为这个浅滩,这里浪比较小,海里玩水比较合适。水感觉比北边的海暖和一点。海滩比较窄,也不太长,对外开放,人比较多。万豪也用这片海滩,但人家圈了地,无法走进万豪门口的沙滩,会有保安不断劝离,很下头,还不如直接拉条线立个牌子,让人知难而退。
-公寓本身,人比较多,国人比较多,有旅行团什么的。住的E栋,很多评论反馈有异味,我们住的也不例外,应该是厨房下水道的异味。我们只住一晚,勉强接受。
-泳池挺大,划分成几个,不同深度,可以选择。
-早餐还算符合中国胃,河粉很好吃,牛奶也很绝。其他也只能说一般,随便吃一点。
-儿童乐园玩的东西比较少,有点敷衍,随便玩一下了。可以好好规划一下。
-送kiss of the sea show 门票,去日落小镇的接驳车在出门左手边的公交站等,双层巴士,看好时间。show 可以看一下,自己买要150+一个人,以水、光、火为特色,挺震撼的。日落小镇人还是多,人造景点,适合吃吃逛逛拍照,去香岛的缆车在这里坐。可能季节不对,日落很一般。
性价比太低太低,第一次住到五星赞但是这么差的酒店
1. 做了冤大头,日常价格700左右,但是假期花了1700+,想着体验好的话也值得,但没想到差这么多。
2. 房间设施和国内的全季、亚朵水平,唯一好点是床垫还算舒服。作为一个五星级,房间里冰箱是空的,付费菜单都没有,茶水吧只有茶包和咖啡包,仅两个咖啡杯,配套的酒杯、水杯都没有!
3. 酒店早餐水准非常一般。
4. 有露天泳池和沙滩,露天泳池的卫生一般,酒店餐厅旁边的小池子,污浊脏乱没人打扫。泳池里面也能看到不少沙子和树叶。
5. 沙滩提供了皮划艇和桨板玩,但是实际没有桨板。有一说一,白沙滩的沙子是比价细软。
总之,如果这是个600价格的三星、四星酒店,凑合可以。五星肯定算不上,根本别来沾边。太失望了,室内照片基本没有拍,就拍了第一晚看起来脏到震惊的桌子,但实际应该是擦不掉,总之难受……劝你们别来
在南部隔壁是JW万豪,有免费班车去日落小镇,沙滩很不错,可以走到万豪的沙滩,看到有评论说可以去万豪拍照,其实不行,那边有专人看着,只能去沙滩走走,不要进入人家酒店拍照,非常不好!这里俄罗斯人韩国人较多,最后一天整个沙滩都是人,躺椅全被占满,介意的慎选
酒店环境很好私人沙滩很棒,泳池也有不同功能满足各自需求,每日早餐也算丰富。房间内设施确实看得出旧了,另外我那件的洗澡水越洗越冷不确定具体原因。入住后送来了果盘和免费的水和无糖可乐,整体都令人满意。
翡翠湾公寓整体性价比很高,我定的也太晚了价格虽然不太美丽但是当时对比了很多,决定住在这里。双床房床太小了,两大一小睡着不太舒服,餐厅也比较单一,住了三天,实在没东西吃!!!不过泳池真的很赞,小朋友玩的很开心。还有最重要一点我们住的E栋隔壁就是万豪,从沙滩直接可以走进去,不得不说万豪实在太美了,队友都说以后他来定酒店。另外酒店送的烟花门票也很棒,虽然没有网上的烟花大,但也很美了
前往日落镇的免费班车:在富国岛出行基本都可以乘坐免费班车,不用再打车,很方便
房间很棒,两房两卫,空调也超给力。餐厅很大,虽然人很多,但完全没有拥挤的感觉,早餐也很好吃。酒店的晚餐自助不推荐。酒店的沙滩很美,水质超级好!酒店门口还有超市、鲜榨果汁、SPA,很便捷
酒店在富国岛南部白沙滩附近,就在JW万豪隔壁,沙滩是共享的,旁边就是配套的商业街有超市,小吃,西餐,比较方便,但是口味一般。酒店还送了日落小镇海之吻表演的门票,很精彩,值得一看。