酒店回复: Xin Chào Baliangjin123,Thank you very much for your wonderful review. We are delighted to hear that your arrival and check-in experience was smooth and convenient, and that our team member was able to assist you with your luggage and introduce the hotel in a warm and helpful way.It is especially pleasing to know that you enjoyed the festive atmosphere during the Tet Festival, as well as our spacious breakfast area, wide variety of breakfast options, and pleasant environment. Your kind words about the value of your stay truly mean a lot to us.We greatly appreciate your recommendation and hope to have the pleasure of welcoming you back again for another enjoyable stay in the near future.Warm regards,

酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback with us. We’re so glad to hear that the bed was a highlight of your stay and that the spacious room and two bathrooms made your family feel comfortable. We understand how important those small conveniences are, especially when traveling with a family!We also appreciate your honest comments about the noise levels, pool chair availability, and the beach conditions.It’s great to know that you enjoyed the dinner buffet, and we appreciate your restaurant recommendations for future guests. We’ll be sure to continue improving our offerings and ensure that we meet the needs of all our guests.Thank you again for your insights, and we hope that, despite the noise, you had some enjoyable moments during your stay. We’d love to welcome you again, perhaps in a more tranquil environment, should your future travels bring you back.Best regards,

酒店回复: Xin Chào whatyouare,Thank you for taking the time to share your detailed feedback. We are truly sorry to read about your disappointing experience.First of all, we sincerely apologize that your stay did not meet your expectations, especially during the holiday period when you paid a premium rate. We understand how frustrating it must have felt to expect a five-star experience and feel that it did not reflect the value you paid.We regret your comments regarding the room facilities, minibar setup, glassware, breakfast quality, and especially the hygiene of the swimming pools. Cleanliness and proper maintenance are extremely important to us, and your feedback about the pool condition and in-room details has been shared with our management, housekeeping, and engineering teams for immediate review and corrective action.We are also sorry for the inconvenience regarding the beach equipment availability. This should have been better organized to avoid disappointment.While we are glad you found the mattress comfortable and enjoyed the soft white sand on the beach, we fully recognize that these positives do not outweigh the concerns you experienced. Your feedback is taken very seriously, as it highlights areas where we must improve to meet the standards we aim to provide.We deeply regret that your stay left you feeling disappointed. Should you be willing to give us another opportunity in the future, we would truly hope to restore your confidence in us and provide the experience you originally expected.Best regard

酒店回复: Xin Chào hanljuan,Thank you for taking the time to share your detailed experience with us.We are pleased to know that you enjoyed the beach and found the location convenient, especially with the shuttle service to Sunset Town. Our beachfront area is indeed one of the highlights, and we’re glad you appreciated it.Regarding the neighboring property, thank you for sharing your observation. Each hotel has its own policies for privacy and guest access, and we always encourage our guests to respect those guidelines.We also understand that during peak periods, especially on certain days, the beach and sun loungers can become very busy. We sincerely apologize for any inconvenience this may have caused. Your feedback is important to us, and we continuously review ways to improve comfort and availability for all guests.Thank you once again for your honest comments. We hope to have the opportunity to welcome you back for a more relaxing experience in the future.Best regard

酒店回复: Xin Chào xxxx0201,Thank you very much for your detailed and thoughtful feedback.We’re delighted to hear that you enjoyed our hotel environment, private beach, and the variety of features offered by our swimming pools. It’s also wonderful to know that you appreciated the generous breakfast spread and the welcome amenities in your room. We’re glad these touches made your stay more pleasant.At the same time, we sincerely apologize for the inconvenience you experienced with the in-room facilities and especially the shower water temperature. This is certainly not the experience we want for our guests. Your comments have been shared with our engineering and management teams for immediate inspection and improvement.We truly appreciate your balanced and constructive feedback. It means a lot to us that overall you were satisfied with your stay. We hope to welcome you back again soon for an even better experience.Best regard

酒店回复: Xin Chào Chouchoushizhimiao,Thank you very much for taking the time to share your detailed feedback about your stay at Emerald Bay Apartments. We truly appreciate your honest comments.We are pleased to hear that you found our property to offer good value for money and that your children had a wonderful time at the pool. It’s also great to know that you enjoyed the convenient location of Block E with easy beach access, as well as the complimentary fireworks tickets and the free shuttle service to Sunset Town.At the same time, we sincerely regret that the twin beds were not as comfortable as expected for your family and that the restaurant selection felt limited during your stay. Your feedback is very important to us, and we will share it with our management team for review and improvement.We understand that you are considering different options for your next visit, and we truly hope we will have another opportunity to welcome you back and provide an even better experience.Best regard

酒店回复: Xin Chào Clare1120,Thank you very much for your detailed and wonderful feedback.We are delighted to hear that you enjoyed your spacious two-bedroom, two-bathroom room and that the air conditioning worked perfectly for your comfort. It is also great to know that you appreciated the spacious restaurant atmosphere and found the breakfast delicious, even during busy periods.We truly value your honest comment regarding the dinner buffet. Your feedback is important to us, and we will share it with our culinary team to review and improve the dining experience.We are especially happy that you enjoyed our beautiful beach and the superb water quality during your stay. It’s also wonderful to know that the nearby supermarket, fresh juice bar, and spa added extra convenience to your trip.Thank you again for choosing to stay with us. We look forward to welcoming you back for another memorable holiday.Best regard

酒店回复: Dear Valued Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed our prime location near the beautiful beaches and convenient access to local amenities and restaurants. We’re also glad you had the chance to experience the "Kiss of the Sea" show in Sunset Town—it’s truly a spectacular event!We appreciate your feedback on the food quality and will continue to work on improving our offerings. We hope to welcome you back in the future for another enjoyable stay.Best regards,