酒店回复: Xin Chào Shanghaixin,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the spacious rooms, the delicious breakfast, and the convenient access to White Beach. It’s also great to know that you found the free bus service to Sunset Town and tickets to Kiss of the Sea to be great value for money.We're happy that you had a smooth airport transfer experience, thanks to the complimentary service from Trip.com. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay.Best regard.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience. We are truly sorry to hear how disappointing your stay was and sincerely apologize for the inconvenience you encountered.What you described is far from the standard we aim to provide. The room discrepancy, the maintenance issue with the bathtub, and the condition of the second room — including missing amenities and unclean towels — are unacceptable. We fully understand how frustrating it must have been to deal with these problems late at night, especially after a long journey, and we regret that the noise further impacted your ability to rest.Please be assured that your feedback has been shared with our management, housekeeping, and maintenance teams so we can address these issues immediately and prevent them from happening again. This experience does not reflect the level of service we want our guests to remember us for.Once again, thank you for your feedbackSincerely,

酒店回复: Xin Chào alanshin1, Thank you very much for your wonderful and detailed review. We are truly pleased to know that you found our hotel to be excellent value for money and that you enjoyed our unique swimming pool as well as the beautiful white sand beach just across from the resort—especially for a family getaway. It’s also great to hear that you appreciated the international atmosphere of our guests. Your kind words and your intention to stay with us again mean a great deal to our team. We look forward to welcoming you back for another memorable stay in the future.With best regards,

酒店回复: XIn Chào Lvxingzhongdeyijing,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the unpleasant experience you had during your stay, especially regarding the odor issue in Block E and the delay in arranging a room change. This is certainly not the level of comfort or service we aim to provide.We appreciate your honesty and acknowledge that the odor problem in Block E should have been handled more promptly and transparently. We regret that the initial solutions offered did not meet your expectations and that it took too long to relocate you to Block C, where you were finally able to stay comfortably. Your experience has highlighted areas where our internal communication and response time clearly need improvement.Regarding the garbage collection at night, pricing concerns, amenities, and airport transfer policy, we understand your frustration and apologize that these aspects were not clearly communicated in advance. We are currently reviewing our procedures with both our operations team and online booking partners, including Trip.com, to ensure clearer information and more consistent service for all guests.Your comments are taken very seriously and have been shared with management so corrective actions can be implemented. We truly regret that your vacation did not meet expectations and that you left with such disappointment.Thank you again for your feedback. While we understand your frustration, we still hope to have the opportunity to provide you with a better experience in the future.Kind regards,

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed review of your stay. We are pleased to hear that you found the room layout practical and the facilities well maintained, and that you enjoyed our breakfast selection, swimming pools, and beautiful sandy beach.It is wonderful to know that you made the most of your time in Phu Quoc by enjoying sea activities, watching the sunrise, visiting Sunset Town, and exploring different parts of the island. We are glad our location and transportation options helped make your travels comfortable.Thank you as well for your constructive comments regarding shuttle bus capacity and language support. Your feedback is valuable to us as we continue to improve our services for guests from different countries.We truly appreciate your kind words and are delighted to know you had a wonderful holiday. We hope to welcome you back again in the future.Warm regards,

酒店回复: Xin Chào yaya38,Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found our location convenient, especially being close to Sunset Town, and that you enjoyed the spacious rooms, overall environment, and the wide variety of breakfast options. We are also glad that access to the nearby beach facilities added value to your stay.At the same time, we sincerely apologize for the humidity in the room and the unpleasant odor you noticed in the bathroom. Your comments are very important to us, and we have shared them with our engineering and housekeeping teams for further inspection and improvement to ensure a more comfortable experience for our guests.Thank you once again for your balanced and constructive review. We truly appreciate your recognition of the value we offer and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

酒店回复: Xin Chào ccteo,Thank you for your wonderful review. We’re delighted to hear that you enjoyed our fantastic pool and found the complimentary shuttle to Sunset Town convenient.We’re especially happy to know that you appreciated the complimentary tickets to the Kiss of the Sea show and felt it was great value for money. Creating memorable experiences for our guests is always our goal.Thank you again for your kind feedback. We truly hope to welcome you back for another enjoyable stay.Warm regards,

酒店回复: Xin Chào MKzf,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay — from the upgraded pool-view room and spacious swimming pools to the private beach with fine sand and clear water. It’s also great to know you appreciated the complimentary Kiss of the Sea fireworks tickets and double-decker shuttle service.We’re delighted that you found your experience to be such great value for money. Your kind words mean a lot to our team, and we can’t wait to welcome you back for another fantastic stay!Warm regards,

酒店回复: Xin Chào Konstantin0304， 非常感谢您分享您入住期间的详细反馈和赞美。我们很高兴听到您喜欢我们舒适的客房、美味的早餐（包括新鲜果汁和海鲜）、各种泳池，以及我们美丽的庭院和海滨位置。很高兴得知我们的娱乐节目和阳台景观也为您的美好体验增色不少。 对于您在前往接吻桥的行程中遇到的误会，我们深感抱歉。对于由此给您的假期带来的不便，我们深表歉意。您的意见非常宝贵，我们将重新审视与行程安排相关的沟通，以确保未来的客人拥有更顺畅的体验。 我们非常感谢您的推荐，并希望再次欢迎您再次入住，享受难忘的住宿体验。 此致

酒店回复: Dear Valued Guest,Thank you very much for your thoughtful review and for choosing to stay with us. We’re delighted to hear that you enjoyed our convenient location in Emerald Bay, beautiful private beach, and complimentary paddleboard rentals. It’s wonderful to know you found our suite spacious, clean, and good value for money.We also appreciate your kind words about our staff’s positive attitude and the breakfast area. Your suggestion regarding the breakfast hours and feedback about the facilities have been noted and shared with the management team for future improvement.We truly value your comments and are glad you had an overall pleasant stay. We hope to have the pleasure of welcoming you back soon for another relaxing getaway in Phu Quoc!Warm regards,