酒店回复: Xin Chào Shanghaixin,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the spacious rooms, the delicious breakfast, and the convenient access to White Beach. It’s also great to know that you found the free bus service to Sunset Town and tickets to Kiss of the Sea to be great value for money.We're happy that you had a smooth airport transfer experience, thanks to the complimentary service from Trip.com. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay.Best regard.
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience. We are truly sorry to hear how disappointing your stay was and sincerely apologize for the inconvenience you encountered.What you described is far from the standard we aim to provide. The room discrepancy, the maintenance issue with the bathtub, and the condition of the second room — including missing amenities and unclean towels — are unacceptable. We fully understand how frustrating it must have been to deal with these problems late at night, especially after a long journey, and we regret that the noise further impacted your ability to rest.Please be assured that your feedback has been shared with our management, housekeeping, and maintenance teams so we can address these issues immediately and prevent them from happening again. This experience does not reflect the level of service we want our guests to remember us for.Once again, thank you for your feedbackSincerely,
酒店回复: Xin Chào alanshin1, Thank you very much for your wonderful and detailed review. We are truly pleased to know that you found our hotel to be excellent value for money and that you enjoyed our unique swimming pool as well as the beautiful white sand beach just across from the resort—especially for a family getaway. It’s also great to hear that you appreciated the international atmosphere of our guests. Your kind words and your intention to stay with us again mean a great deal to our team. We look forward to welcoming you back for another memorable stay in the future.With best regards,
酒店回复: XIn Chào Lvxingzhongdeyijing,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the unpleasant experience you had during your stay, especially regarding the odor issue in Block E and the delay in arranging a room change. This is certainly not the level of comfort or service we aim to provide.We appreciate your honesty and acknowledge that the odor problem in Block E should have been handled more promptly and transparently. We regret that the initial solutions offered did not meet your expectations and that it took too long to relocate you to Block C, where you were finally able to stay comfortably. Your experience has highlighted areas where our internal communication and response time clearly need improvement.Regarding the garbage collection at night, pricing concerns, amenities, and airport transfer policy, we understand your frustration and apologize that these aspects were not clearly communicated in advance. We are currently reviewing our procedures with both our operations team and online booking partners, including Trip.com, to ensure clearer information and more consistent service for all guests.Your comments are taken very seriously and have been shared with management so corrective actions can be implemented. We truly regret that your vacation did not meet expectations and that you left with such disappointment.Thank you again for your feedback. While we understand your frustration, we still hope to have the opportunity to provide you with a better experience in the future.Kind regards,
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed review of your stay. We are pleased to hear that you found the room layout practical and the facilities well maintained, and that you enjoyed our breakfast selection, swimming pools, and beautiful sandy beach.It is wonderful to know that you made the most of your time in Phu Quoc by enjoying sea activities, watching the sunrise, visiting Sunset Town, and exploring different parts of the island. We are glad our location and transportation options helped make your travels comfortable.Thank you as well for your constructive comments regarding shuttle bus capacity and language support. Your feedback is valuable to us as we continue to improve our services for guests from different countries.We truly appreciate your kind words and are delighted to know you had a wonderful holiday. We hope to welcome you back again in the future.Warm regards,
酒店回复: Xin Chào yaya38,Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found our location convenient, especially being close to Sunset Town, and that you enjoyed the spacious rooms, overall environment, and the wide variety of breakfast options. We are also glad that access to the nearby beach facilities added value to your stay.At the same time, we sincerely apologize for the humidity in the room and the unpleasant odor you noticed in the bathroom. Your comments are very important to us, and we have shared them with our engineering and housekeeping teams for further inspection and improvement to ensure a more comfortable experience for our guests.Thank you once again for your balanced and constructive review. We truly appreciate your recognition of the value we offer and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,
5.0分
两卧室公寓
家庭亲子
酒店泳池一级棒,有免费接驳车到日落小镇,非常方便~
酒店还赠送kiss of the sea show的票,可以说非常值得,性价比高
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酒店回复: Xin Chào ccteo,Thank you for your wonderful review. We’re delighted to hear that you enjoyed our fantastic pool and found the complimentary shuttle to Sunset Town convenient.We’re especially happy to know that you appreciated the complimentary tickets to the Kiss of the Sea show and felt it was great value for money. Creating memorable experiences for our guests is always our goal.Thank you again for your kind feedback. We truly hope to welcome you back for another enjoyable stay.Warm regards,
酒店回复: Xin Chào MKzf,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay — from the upgraded pool-view room and spacious swimming pools to the private beach with fine sand and clear water. It’s also great to know you appreciated the complimentary Kiss of the Sea fireworks tickets and double-decker shuttle service.We’re delighted that you found your experience to be such great value for money. Your kind words mean a lot to our team, and we can’t wait to welcome you back for another fantastic stay!Warm regards,
1人觉得有用
4.7分
标准特大床房(带阳台)
情侣出游
原文
翻译由AI提供
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总的来说,一切都非常棒。房间很好,很舒适,早餐也很美味,每天都有海鲜和鲜榨果汁(那些说早餐不好的人,我建议你们把所有食物和饮料的桌子都看一遍)。泳池很大,我们大概数了一下有6个,最大深度1.7米,每个泳池都有方便的阶梯式入水通道。酒店就在第一线海滩边,我们是九月底去的,风从西北方向吹来,所以海面非常平静。酒店区域很漂亮,维护得很好,有吊床和桌子,还有娱乐节目、大师班和表演,你可以在电视屏幕上查看日程。阳台很舒适,有椅子,风景也很美。自助餐厅需要注意,我建议在九点之前去,因为之后就会人满为患。总的来说,这是一家不错的酒店,唯一让我有点不开心的是,我们的套餐里包含了一次去亲吻桥(Sun Set Town)的行程,我们想在离开那天去,所以提前一天去了前台,他们说第二天再来。结果我们第二天去了,他们却说应该在入住期间去🤷♂️。这真让人惊讶。
酒店回复: Dear Valued Guest,Thank you very much for your thoughtful review and for choosing to stay with us. We’re delighted to hear that you enjoyed our convenient location in Emerald Bay, beautiful private beach, and complimentary paddleboard rentals. It’s wonderful to know you found our suite spacious, clean, and good value for money.We also appreciate your kind words about our staff’s positive attitude and the breakfast area. Your suggestion regarding the breakfast hours and feedback about the facilities have been noted and shared with the management team for future improvement.We truly value your comments and are glad you had an overall pleasant stay. We hope to have the pleasure of welcoming you back soon for another relaxing getaway in Phu Quoc!Warm regards,
房间大,连走廊也很大,早餐好吃,白沙滩就在门口,酒店还送落日小镇BUS和海之吻门票,超值。
我们去机场的班车也是携程送的
崩溃的出行体验,本来订的是带阳台的大床房,结果被分到临街的小小房间房间格局非常古怪。入住之后浴缸是坏的,修了半小时没好又换了一个房间,结果吹风机没有,毛巾也是脏的,折腾到凌晨一点才睡,房间临街又特别吵,整个人都不好了
去过许多国家,住过很多高端酒店,这家酒店整体还是性价比非常高的,尤其是游泳池很有特色,而且酒店正对面就是白沙滩非常适合家庭亲子游玩,感觉90%以上是外国人入住,而且各国都有,但是韩国人居多,下次还会入住,谢谢!
预定五天,入住当天安排了E区一个房间,一进门房间内极臭异味明显,要求换房间,各种说要核实拖延了近2个小时,带我们去看了两个房间也都是异味明显,后来拿了个熏香说去味。住了两天真的受不了了,度假尽然是天天泡在臭味中,晚上楼下还清运垃圾阳台也都没法待。第三天找经理强烈要求换房间,他还说了实话我们这栋楼确实臭,换了C栋终于没了异味。证明酒店知道情况就是用各种方式拖延或者敷衍。酒店价格携程也是贵得离谱,近千元每天的酒店比喜来登,希尔顿贵各种设施真是无法比拟。预定了不能退真是后悔死了。酒店有机场接送携程订的没有。多要酒店一瓶水都不给。总之,度假不建议这家公寓,还是要正经酒店才行。这是住过的服务最差的酒店。劝国人谨慎选择富国岛和酒店。
房间布置简洁实用,设备不新但维护不错。早餐品种多样,西式韩式为主。泳池众多,银色沙滩非常适合度假,出行打车较为舒适,有免费巴士去日落小镇,但是乘车人多,比较拥挤。来这里的国人较少,工作人员不会中文,沟通需懂些英文或者提前准备翻译软件。我们在这里玩海、看日出,去落日小镇看日落看表演,快艇出海跳岛,,还去了岛北游玩,度过了一个愉快的假期。
整体还是不错,出行方便,离日落小镇很近,周边spa很多,餐馆较少。酒店内部环境还算满意,早餐种类繁多,供应充足,房间空间宽敞。虽然房间略显潮湿,且卫生间有轻微的异味(有股下水道反臭的味道),但整体而言,追求性价比的会发现这里物超所值,尤其是可以共享万豪的沙滩资源。
酒店泳池一级棒,有免费接驳车到日落小镇,非常方便~
酒店还赠送kiss of the sea show的票,可以说非常值得,性价比高
酒店房间干净整洁,还带阳台,预订的时候定的普通房,入住的时候免费升级了池景房,很开心。酒店环境很好,有超好的私人沙滩,沙质细腻,海水清澈。酒店泳池超大,有3大块,玩起来很痛快!酒店还赠送日落小镇烟花秀门票,还有免费双层巴士摆渡车。真的性价比很高!
总的来说,一切都非常棒。房间很好,很舒适,早餐也很美味,每天都有海鲜和鲜榨果汁(那些说早餐不好的人,我建议你们把所有食物和饮料的桌子都看一遍)。泳池很大,我们大概数了一下有6个,最大深度1.7米,每个泳池都有方便的阶梯式入水通道。酒店就在第一线海滩边,我们是九月底去的,风从西北方向吹来,所以海面非常平静。酒店区域很漂亮,维护得很好,有吊床和桌子,还有娱乐节目、大师班和表演,你可以在电视屏幕上查看日程。阳台很舒适,有椅子,风景也很美。自助餐厅需要注意,我建议在九点之前去,因为之后就会人满为患。总的来说,这是一家不错的酒店,唯一让我有点不开心的是,我们的套餐里包含了一次去亲吻桥(Sun Set Town)的行程,我们想在离开那天去,所以提前一天去了前台,他们说第二天再来。结果我们第二天去了,他们却说应该在入住期间去🤷♂️。这真让人惊讶。
整体还不错,酒店在翡翠湾,这里有3个度假区,雅高性价比高,海滩质量据说是富国岛最好的,有免费沙滩椅子,私人海滩,还有免费租桨板,每个区域都有安全人员,定的套房,价格很值得,房间很大,卫生也还行,就是设施维护的有点旧,服务人员工作态度好,早餐区域很大,希望营业时间更晚点,10点略早