酒店回复: 您好 StephanieParis15，非常感谢您选择入住 Fort George Hotel & Spa！我们衷心感谢您抽出宝贵时间与我们分享您的反馈。您的意见对我们至关重要，我们非常重视每一位客人的反馈。我们已认真审阅您的入住体验，并将您的意见转达给了我们的管理团队。这一流程对我们至关重要，因为它有助于我们发现需要改进和提升服务的地方。我们致力于确保每位客人都能拥有难忘而愉快的入住体验，而您的反馈对我们实现这一目标至关重要。再次感谢您的宝贵意见。我们真诚地希望您能再次光临，并期待有机会让您下次的入住体验比上次更加完美。您的满意是我们的首要任务，我们期待在未来超越您的期望！
We came in for the day from the cruise ship and utilized the spa, K’in Spa, and restaurant, the Treehouse. Zachary at The Treehouse was exceptional. He treated us so well and was very attentive and kind. The pricing was fair (shown in both BZD and USD). The food was delicious and the drinks were fabulous. The portions were excellent The spa was also fabulous. They worked with our timing since we had to be back onboard the ship in a certain time and were unable to make a set appointment time. They were so flexible with us which is so rare to find! I had a massage and my first ever facial. Alyssa was above and beyond with customer service and attention to detail. I highly recommend! This resort is only a 2 minute walk from the cruise terminal, literally right outside. It was perfect.
2.0分
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Our travel agent in the UK had booked us in this hotel for the first night (12 January) of our two-week holiday in Belize. We arrived very late, having landed at ten at night. The room that had been booked was a Courtyard Deluxe King (including breakfast) but the room that we taken to was anything but this. I have travelled a lot on business - around the world - and I have NEVER stayed in a room WITHOUT WINDOWS. It was, quite clearly, NOT what we had booked. The room smelt brand-new, as if it had never been used. Despite being a new hotel, it is not equipped with any USB charging points. We had breakfast the next morning, which was great, although looking out onto a building site was not that inspiring ! We were asked to sign for it and this was added to our bill. I pointed this out at reception and it was removed but this should never have happened. We decided that there was no point in complaining at the time as this was just an overnight stay but we have taken this up with our travel company and, as yet, the hotel have not responded. It will be interesting to see if they respond to this review.
5.0分
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We stayed here before and after our diving trip to Blackbird Kaye Resort (also lovely). Rooms are comfy and clean. Staff are super friendly. On site restaurant is excellent for breakfast,lunch, or dinner. The spa massage was outstanding- one of best I’ve had. Didn’t use the pool but it looked nice, albeit small. I would not describe this as a family destination for kids. In fact I only saw adults, but certainly accommodating for families transiting through to other Belize destinations. Felt super safe. Not much to talk about in surrounding neighborhood. It is a block from waterfront. I’ll definitely stay here again when overnighting in Belize city.
5.0分
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Fort George Hotel is a true gem in Belize City, just a short ride from the airport and the perfect base for exploring the area. We stayed in one of the penthouse suites, which was absolutely beautiful and made the experience even more special. One of the absolute highlights of my stay was visiting the Altun Ha Mayan ruins, only about an hour away, an incredible experience filled with history and culture, made even better by our amazing guide, Cairo. The hotel itself is aesthetic and cozy, with the warmest hospitality. Thank you to Jairo for taking such great care of us, and to Julia at The Three House for starting every morning with delicious iced coffees. The food was outstanding, the snapper ceviche (so good I had it twice), the queen snapper for dinner, and Thursday taco night with margaritas were all fantastic. A rainy-day massage at K’IN Spa was absolutely amazing, Shyarah truly has wonderful hands. With a new tower opening soon, I can’t wait to return. Fort George Hotel was the perfect starting point before continuing on to Reef Haven Belize in San Pedro to experience the magic of the Belize Barrier Reef.
3.0分
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The hotel is nice and the restaurants are decent. The staff are very pleasant and helpful. We had a "sea view" room. There is a fair amount of street noise in this room as there appear to be a lot of cars coming and going to park at the seafront. They seem to be there on some sort of "business" and there is much interaction between the people in the cars. Whilst this takes place, loud music booms out from these cars. It's not easy to sleep due to this. The immediate neighbourhood is really unpleasant. I would recommend doing whatever tour one has planned and leaving promptly as the facility is very small and limited.
5.0分
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Went to the treehouse restaurant it was so excellent. We came back and did it again. Our waiters, Grisela and Zachary were fabulous and gave us exceptional service. Would highly recommend.
酒店位置很合适，因为我们使用了会议设施。氛围不错，房间也还可以。但通过第三方代理预订，他们选错了日期，导致我们多付了钱，而且没有退款，这降低了性价比。酒店非常干净，虽然有一天早上早餐时发生了一点小插曲，但酒店还是免费提供了一顿早餐。我的房间很安静，但走在酒店里会听到一些施工噪音，不过这也可以理解。员工服务很棒！设施也还不错。如果对整个区域进行一些改造，会让它更具吸引力，也能让这片小地方重新焕发生机。如果企业能够携手合作，将其打造成一个设施齐全、休闲度假的好去处，这里将拥有巨大的潜力。
如果您正在考虑预订，那就赶紧行动吧！！设施和服务都棒极了！！这是我们旅行中体验过的最棒的服务之一！工作人员热情周到，远超预期！！！我们女儿在那里庆祝了她的7岁生日，工作人员还贴心地准备了蛋糕和房间装饰，给了我们一个惊喜！！我们一定会再来的！！安全又温馨！！再次感谢！库珀一家
积极的一面： - 良好的接待 - 现代化的酒店 - 宽敞、装饰精美的房间 - 阳台 - 游泳池 - 免费且可用的无线网络 - 房间内有回收箱 - 配有 3 个胶囊的咖啡机 - 瓶装水 - 舒适的床上用品 - 大淋浴间 - 熨衣板和熨斗 消极的一面： - 办理入住手续时会要求您手动压印信用卡（？...）。现在是转向电子产品的时候了...这个要求令人费解。 - 餐厅价格太高（质量当然很好，但与其他地方相比，这并不能证明其收费水平是合理的）。 - 餐厅服务太混乱：女服务员根据需要管理几张桌子（为什么不呢，即使这有点不寻常）但是他们之间不沟通或者沟通不畅，这意味着我们对其中一个服务员说的话没有被考虑，而另一个服务员又带着其他东西过来了（晚餐期间我们很容易遇到 5-6 个不同的女服务员，并且会出现很多订单问题）。 - 早餐时结账错误...虽然已经接受并纠正，但最好不要犯任何错误（茶和咖啡已包含在美式早餐套餐中，因此无需像我们一样另外结账...）。
看了之前的评论，我们以为这是一家年久失修的酒店......结果我们惊喜地发现这家酒店有加勒比风格的装饰，有一间漂亮的现代化房间（是的，有点太北美了，但是嘿......），一个阳光下美丽的游泳池，还有一个适合下午散步甚至欣赏日落的海边！ 疫情过后，酒店里唯一剩下的餐厅供应正宗、实用的美食，但伯利兹城并不是美食之都，所以在旅行或观光了一天之后，这里是完美的选择！ 简而言之，尽管设施简陋，但这是一家位置优越、维护良好的酒店！
We came in for the day from the cruise ship and utilized the spa, K’in Spa, and restaurant, the Treehouse. Zachary at The Treehouse was exceptional. He treated us so well and was very attentive and kind. The pricing was fair (shown in both BZD and USD). The food was delicious and the drinks were fabulous. The portions were excellent The spa was also fabulous. They worked with our timing since we had to be back onboard the ship in a certain time and were unable to make a set appointment time. They were so flexible with us which is so rare to find! I had a massage and my first ever facial. Alyssa was above and beyond with customer service and attention to detail. I highly recommend! This resort is only a 2 minute walk from the cruise terminal, literally right outside. It was perfect.
Our travel agent in the UK had booked us in this hotel for the first night (12 January) of our two-week holiday in Belize. We arrived very late, having landed at ten at night. The room that had been booked was a Courtyard Deluxe King (including breakfast) but the room that we taken to was anything but this. I have travelled a lot on business - around the world - and I have NEVER stayed in a room WITHOUT WINDOWS. It was, quite clearly, NOT what we had booked. The room smelt brand-new, as if it had never been used. Despite being a new hotel, it is not equipped with any USB charging points. We had breakfast the next morning, which was great, although looking out onto a building site was not that inspiring ! We were asked to sign for it and this was added to our bill. I pointed this out at reception and it was removed but this should never have happened. We decided that there was no point in complaining at the time as this was just an overnight stay but we have taken this up with our travel company and, as yet, the hotel have not responded. It will be interesting to see if they respond to this review.
We stayed here before and after our diving trip to Blackbird Kaye Resort (also lovely). Rooms are comfy and clean. Staff are super friendly. On site restaurant is excellent for breakfast,lunch, or dinner. The spa massage was outstanding- one of best I’ve had. Didn’t use the pool but it looked nice, albeit small. I would not describe this as a family destination for kids. In fact I only saw adults, but certainly accommodating for families transiting through to other Belize destinations. Felt super safe. Not much to talk about in surrounding neighborhood. It is a block from waterfront. I’ll definitely stay here again when overnighting in Belize city.
Fort George Hotel is a true gem in Belize City, just a short ride from the airport and the perfect base for exploring the area. We stayed in one of the penthouse suites, which was absolutely beautiful and made the experience even more special. One of the absolute highlights of my stay was visiting the Altun Ha Mayan ruins, only about an hour away, an incredible experience filled with history and culture, made even better by our amazing guide, Cairo. The hotel itself is aesthetic and cozy, with the warmest hospitality. Thank you to Jairo for taking such great care of us, and to Julia at The Three House for starting every morning with delicious iced coffees. The food was outstanding, the snapper ceviche (so good I had it twice), the queen snapper for dinner, and Thursday taco night with margaritas were all fantastic. A rainy-day massage at K’IN Spa was absolutely amazing, Shyarah truly has wonderful hands. With a new tower opening soon, I can’t wait to return. Fort George Hotel was the perfect starting point before continuing on to Reef Haven Belize in San Pedro to experience the magic of the Belize Barrier Reef.
The hotel is nice and the restaurants are decent. The staff are very pleasant and helpful. We had a "sea view" room. There is a fair amount of street noise in this room as there appear to be a lot of cars coming and going to park at the seafront. They seem to be there on some sort of "business" and there is much interaction between the people in the cars. Whilst this takes place, loud music booms out from these cars. It's not easy to sleep due to this. The immediate neighbourhood is really unpleasant. I would recommend doing whatever tour one has planned and leaving promptly as the facility is very small and limited.
Went to the treehouse restaurant it was so excellent. We came back and did it again. Our waiters, Grisela and Zachary were fabulous and gave us exceptional service. Would highly recommend.