酒店回复: Dear Michel,Thank you for such a detailed and thoughtful review! We're delighted that your stay with us stood out after your time exploring Scotland. It’s lovely to hear that you enjoyed the character of the building, the peaceful setting, and the garden—perfect for a relaxing drink.We’re also glad the renovated room, full Scottish breakfast, and chocolate fondant hit the mark (we agree, it’s a guest favourite!). Your compliments on the staff and value for money are truly appreciated.As for the lively neighbours—thank you for taking it in stride with a bit of humour. We'll bear that in mind for room allocation in future.We hope to welcome you back for another memorable and relaxing stay.Warm regards, The BHH Team
2.0分
其他
原文
翻译提供方：Google
不提供清洁服务，早餐也很差
4 人入住 2 间双人房，共 3 晚。
不提供清洁服务，也不检查卫生纸或咖啡/茶是否丢失
早餐很差，选择很少
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酒店回复: Dear Jesper,Thank you for your feedback. We're sorry to hear that aspects of your stay didn’t meet expectations, particularly regarding room servicing and breakfast.To clarify, rooms are automatically cleaned after a three-night stay. However, guests can request additional servicing at any time by placing the "Clean Me" sign on the door, which alerts our housekeeping team. We apologise if this wasn’t clearly communicated during your visit.Your comments about breakfast have been noted, and we’ll review the selection to ensure it better meets guest expectations.Warm regards, The BHH Team
酒店回复: Dear Neville,Thank you for sharing your feedback.Once again, we apologize for having missed you during breakfast. We can assure you that this was a mistake and that staff is extremely sorry and embarrassed that this happened.This are not the standards we wish to be known for and as so will work twice as hard to make sure we attend every guest promptly.We wish you to have you again with us to be able to show you the improvements we have done and the steps taken to reach this.Warm regards,The BHH team
4.0分
其他
原文
翻译提供方：Google
非常安静的地方，房间可以看到花园景色，停车方便
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酒店回复: Dear Nathalie,Thank you for your lovely comment! We're glad you enjoyed the peaceful setting, the garden view from your room, and the convenience of easy parking.We hope to welcome you back again soon.Warm regards, The BHH Team
5.0分
情侣出游
原文
翻译提供方：Google
我们一定会回来的。正是我们想要的
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酒店回复: Hi Jasmin, Thank you for your lovely review, I'm so glad you enjoyed your stay. I will pass your comments onto the team. We hope to welcome you back again soon!
4.0分
其他
原文
翻译提供方：Google
非常好的工作人员和食物很棒。
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酒店回复: Hi Mia, Thank you for your lovely review, I'm so glad you enjoyed your stay. I will pass your comments onto the team. We hope to welcome you back again soon!
2.0分
其他
原文
翻译提供方：Google
不是最好的地方
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酒店回复: Hi Dennis, Thank you for your review, we are sorry to hear you didn't enjoy your stay with us. Feedback is crucial to us as it helps us improve the experience for guests like yourself. We hope to welcome you again to show you the true standard we offer our guests. Kindest Regards,
5.0分
其他
不錯，性價比高
5.0分
其他
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Staff genuinely friendly, polite and are always happy to be helpful, even above and beyond the call of duty. That coupled with the well kept and gorgeous building and surrounding land, made my stay perfect.
The atmosphere and ambiance of the hotel itself, and then the back drop of a beautiful sky and horizon, and the woodlands surrounding, it’s just the perfect place to quickly, but with slow luxury, be able to unwind and recharge at the same time.
Rooms always spotless, the pool is fabulous. Always great food in the evenings, with a great variety of tasty dishes. Lovely aesthetic bar with a good selection.
Beautiful garden dining and drinks area that spills out onto the larger garden area which naturally leads into the woodlands. A spectacle of nature at night.
Solid breakfast options. Great parking facilities. Safe surroundings. The staff. The staff. The staff. Consistently doing their job of making you feel like you’re at home, and like you’re a valued part of the family.
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酒店回复: Dear Taylor,Thank you for your wonderful and detailed review.We’re truly delighted to hear how much you enjoyed your stay, from the comfort of the rooms and the pool to the atmosphere of the hotel and its beautiful surroundings.It’s especially rewarding to know that our team made such a lasting impression, and your kind words about their friendliness and dedication mean a great deal to us.We’re also pleased you enjoyed the dining experiences, the bar, and the garden areas, as well as the safe and welcoming environment throughout your visit.Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay.Warm regards,The BHH Team
很喜欢这家酒店的特色，场地也很漂亮。我们房间的标准有点低于预期，灯泡坏了，整体装修看起来也有些陈旧。酒店位置很棒，就在我们去Fife机场跳伞前入住非常方便。
在苏格兰度过了一周后，当地的酒店业令人失望，尤其是在尼斯湖附近……但这里却并非如此。酒店建筑很有特色，有一个美丽的花园，非常适合享用咖啡、茶或开胃酒。房间面积适中（约25平方米），最近翻新过，配备了高品质的家具，光线充足。酒店环境安静。苏格兰式早餐种类丰富。餐厅的菜单在苏格兰相当普通……但巧克力熔岩蛋糕真的非常美味。恒温泳池是一大亮点。工作人员很友好。如果说有什么需要改进的地方，那就是把那三位有点醉意、脾气暴躁的老太太安排得离我们的房间稍远一些……不过这也是当地特色的一部分。此外，我们觉得这家酒店性价比很高。
不提供清洁服务，早餐也很差
4 人入住 2 间双人房，共 3 晚。
不提供清洁服务，也不检查卫生纸或咖啡/茶是否丢失
早餐很差，选择很少
员工态度糟糕
房间和床都很棒，没有问题。
下楼吃早餐，有 2 名员工在服务。当时大约有 10 位客人。首先，没有牛奶可以搭配麦片，但公平地说，他们确实及时处理了这个问题。
问题出在这里。
在我之后，有两对夫妇到达，他们立即询问他们想要茶还是咖啡。我还没被问到。15 分钟后，我要了咖啡，咖啡很不情愿地送来了。然后，他们要求这两对夫妇点餐。我仍然没有被问到！我等了 30 分钟，他们的食物到了，我最终放弃了，走出了餐厅。
如果很忙，那没关系，错误总是会发生。这不是错误，而是极其令人厌恶的服务。
非常安静的地方，房间可以看到花园景色，停车方便
我们一定会回来的。正是我们想要的
非常好的工作人员和食物很棒。
不是最好的地方
不錯，性價比高
Staff genuinely friendly, polite and are always happy to be helpful, even above and beyond the call of duty. That coupled with the well kept and gorgeous building and surrounding land, made my stay perfect.
The atmosphere and ambiance of the hotel itself, and then the back drop of a beautiful sky and horizon, and the woodlands surrounding, it’s just the perfect place to quickly, but with slow luxury, be able to unwind and recharge at the same time.
Rooms always spotless, the pool is fabulous. Always great food in the evenings, with a great variety of tasty dishes. Lovely aesthetic bar with a good selection.
Beautiful garden dining and drinks area that spills out onto the larger garden area which naturally leads into the woodlands. A spectacle of nature at night.
Solid breakfast options. Great parking facilities. Safe surroundings. The staff. The staff. The staff. Consistently doing their job of making you feel like you’re at home, and like you’re a valued part of the family.