Great hotel. We stay here often. They could use sime bathroom updates with vent fans and better pressure. Otherwise always a good stay and great location to shopping.
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酒店回复: Dear Guest, Thank you for your wonderful 10/10 review! We’re thrilled to hear you continue to enjoy staying with us and appreciate your kind words about our location. We also value your feedback regarding bathroom updates and will share it with our team for consideration. We look forward to welcoming you back on your next visit!Sincerely, Nikki Matteson, General Manager
4.0分
家庭亲子
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We only stayed one night but the hotel was clean and the staff was friendly. Breakfast was good. My only complaint is the Hotel is right on interstate 95 and we had a room on that side so the noise was pretty loud but not terrible.
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酒店回复: Dear Guest, Thank you for your feedback and for staying with us. We’re glad to hear you enjoyed our clean hotel, friendly staff, and good breakfast. We appreciate you noting the highway noise as well—your comments help us improve the overall guest experience. We hope to welcome you back again soon.Sincerely, Nikki Matteson, General Manager
5.0分
其他
Room smelled amazing. Was clean and big. Lobby clean and breakfast was good too. Plenty of parking.
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酒店回复: Dear Guest, Thank you so much for your kind words! We’re thrilled you enjoyed your clean, spacious room, the lobby, breakfast, and ample parking at Hampton Inn & Suites Kittery-Portsmouth. Can’t wait to welcome you back soon!Sincerely,Nikki MattesonGeneral Manager
5.0分
商务出差
Totally fantastic. Easy, clean, spacious, comfortable, affordable. Will come back.
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酒店回复: Dear Guest, Thank you for your fantastic review. We are delighted to hear that you found your stay easy, clean, spacious, comfortable, and affordable. It is wonderful to know we made such a positive impression, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit.Sincerely, Nikki Matteson, General Manager
4.0分
其他
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My only complaint is that i was assigned a room on the fourth floor far from the elevator and direcly facing a very noisy Interstate 95.
The remote location was inconvenient since i was traveling with a cat so I had a lot of cat items to carry into the hotel and the traffic noise from the Interstate made for interrupted sleep. The hotel seemed quite empty for the Sunday nite i was there so they could have assign me a room on the first floor as a guest with a pet (with $25 pet fee added to ******* room rate)
and on the front side of the hotel that did not face the interestate. Is it Hiltons policy to assign ******* customers the worst rooms?0
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback and for rating your stay positively. We are pleased to know that most aspects of your visit met your expectations. However, we apologize that the room location and noise from the interstate affected your comfort. Your comments are very important to us, and we will review them with our team to improve our guest experience. We truly appreciate your understanding and hope to welcome you back for a more comfortable stay in the future.Sincerely, Nikki Matteson, General Manager
5.0分
情侣出游
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Stayed here one night. Great location right off the highway. There are lots of dining options nearby. It was easy access to Portsmouth as well as places like York. Room was clean and the bed was comfortable. The breakfast was very good and offered lots of options. We will stay here again when we are in the area.
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酒店回复: Dear Guest, Thank you for sharing your wonderful feedback! We’re delighted you enjoyed our convenient location, clean and comfortable rooms, and the breakfast selection. It’s great to know you plan to stay with us again when visiting the area — we look forward to welcoming you back!Sincerely, Nikki Matteson, General Manager
4.0分
家庭亲子
Ice bucket in room had hair and water in it. It was unusable. Tv remote seemed dirty. Doors slammed shut on the rooms. Very annoying. Otherwise very nice.
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酒店回复: Dear Guest,Thank you for sharing about your stay with us at Hampton Inn & Suites Kittery-Portsmouth. While it seems that you enjoyed your overall visit, we understand there were some aspects where we fell short. Your feedback is an opportunity for us to improve and reach the best level of guest satisfaction, so we appreciate you sharing it with us. It has been a pleasure to host you, and we hope you will choose to stay with us again.Sincerely,Nikki Matteson,General Manager
5.0分
其他
Great staff at the front desk. Lobby was decorated for Halloween. Room was spacious, quiet and comfortable
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酒店回复: Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our friendly front desk team, spacious and comfortable room, and the Halloween-themed lobby. Your kind words mean a lot to our staff, and we look forward to welcoming you back soon!Sincerely,Nikki MattesonGeneral Manager
5.0分
情侣出游
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Penny was great at the front desk. Breakfast staff was very friendly and had things ready even at 6:15am….she should be valued as an asset! The people make the experience memorable!
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酒店回复: Dear Guest, Thank you for your wonderful feedback! We’re thrilled to hear that Penny and our breakfast team made your stay memorable. We’ll be sure to recognize Penny for her outstanding service — she truly is a valued member of our team. We look forward to welcoming you back soon!Sincerely,Nikki MattesonGeneral Manager
房间非常干净宽敞，我很喜欢。
Great hotel. We stay here often. They could use sime bathroom updates with vent fans and better pressure. Otherwise always a good stay and great location to shopping.
We only stayed one night but the hotel was clean and the staff was friendly. Breakfast was good. My only complaint is the Hotel is right on interstate 95 and we had a room on that side so the noise was pretty loud but not terrible.
Room smelled amazing. Was clean and big. Lobby clean and breakfast was good too. Plenty of parking.
Totally fantastic. Easy, clean, spacious, comfortable, affordable. Will come back.
My only complaint is that i was assigned a room on the fourth floor far from the elevator and direcly facing a very noisy Interstate 95.
The remote location was inconvenient since i was traveling with a cat so I had a lot of cat items to carry into the hotel and the traffic noise from the Interstate made for interrupted sleep. The hotel seemed quite empty for the Sunday nite i was there so they could have assign me a room on the first floor as a guest with a pet (with $25 pet fee added to ******* room rate)
and on the front side of the hotel that did not face the interestate. Is it Hiltons policy to assign ******* customers the worst rooms?0
Stayed here one night. Great location right off the highway. There are lots of dining options nearby. It was easy access to Portsmouth as well as places like York. Room was clean and the bed was comfortable. The breakfast was very good and offered lots of options. We will stay here again when we are in the area.
Ice bucket in room had hair and water in it. It was unusable. Tv remote seemed dirty. Doors slammed shut on the rooms. Very annoying. Otherwise very nice.
Great staff at the front desk. Lobby was decorated for Halloween. Room was spacious, quiet and comfortable
Penny was great at the front desk. Breakfast staff was very friendly and had things ready even at 6:15am….she should be valued as an asset! The people make the experience memorable!