unfortunately we booked King suite with *******, but hotel gave us 2 double beds-said they do not honor room request when ******* used to book
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酒店回复: Dear Guest, We appreciate your kind rating, but we are sorry for the inconvenience caused as we were unable to accommodate your room choice. While we strive to serve our guests to the best of their expectations, we will use your feedback to enhance our services and guest experience on all levels. Thank you for being our guest at SpringHill Suites by Marriott Greenville Downtown, and we hope to welcome you back to the seamless visit you deserve.Sincerely,Derek Cooper,General Manager
5.0分
其他
Loved our stay. Comfortable in every way. Close to all the sites and Christmas fun. Great Breakfast
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酒店回复: Dear Guest, Thank you for the kind review. We are pleased that everything went great for you during your visit and that our wonderful location made it even better. We were also delighted to learn that you appreciated our breakfast offering. Thank you again for choosing SpringHill Suites by Marriott Greenville Downtown, and we look forward to your next stay. Sincerely, Derek Cooper, General Manager
5.0分
其他
Courteous, professional staff, clean facilities, comfortable, great breakfast… best hotel I’ve visited in a while.
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酒店回复: Dear Guest, We are flattered by your generous review of SpringHill Suites by Marriott Greenville Downtown. It is very kind of you to recognize our devoted staff for their service. We were also glad to learn that you appreciated our breakfast offering and well-maintained hotel. We look forward to having you as our guest again whenever your travels bring you back to Greenville. Sincerely, Derek Cooper, General Manager
5.0分
其他
Loved this hotel! Staff was amazing. The hotel was very clean and updated. Outdoor pool, bikes, restaurant onsite. Two blocks off Main Street.
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酒店回复: Dear Guest, It was a pleasure reading your generous review of SpringHill Suites by Marriott Greenville Downtown. We love knowing that our spotless and modern accommodations were only enhanced by the incredible service that our associates delivered. We also appreciate you highlighting our wonderful amenities and convenient location in the heart of Greenville. We look forward to welcoming you again for another memorable stay! Sincerely, Derek Cooper General Manager
2.0分
情侣出游
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Not up to par for a Marriott. Room never got cleaned, called for towrls, took over an hour to get them. TV didn't work in our room. Had to keep unplugging the satellite to reboot. The hair dryer was like a toy with a bad motor.
Self parking was out of the way to park and bring luggage to the hotel.
Very disappointed.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and maintenance of our hotel, as this is an essential priority. We have taken note of all of your additional comments and will address these matters with appropriate teams to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Derek Cooper, General Manager
5.0分
其他
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Great stay
Great lobby and outdoor area. Lots of space in the breakfast room. Love the ice/water machine on each floor. Great location near the main shopping/restaurant areas.
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酒店回复: Dear Susan, Thank you for taking the time to share your feedback about your recent stay at SpringHill Suites by Marriott Greenville Downtown. We are delighted to hear that you enjoyed our lobby, as well as the comfort and convenience of our breakfast area and floor amenities. It is also great to know that our location near local shops and restaurants added to your experience. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay soon. Sincerely, Derek Cooper, General Manager
5.0分
其他
Amazing Hotel!
The hotel was lovely. The room were clean and modern. The breakfast was great! Will be coming back
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酒店回复: Dear Jonathan, Thank you so much for your wonderful feedback about your recent stay at SpringHill Suites by Marriott Greenville Downtown. We are thrilled to hear you enjoyed your stay, especially our clean, well-maintained rooms and delicious breakfast. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more. Sincerely, Derek Cooper, General Manager
5.0分
其他
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Zero complaints
We really enjoyed our stay! Excellent customer service from check in to check out, great breakfast and walking distance to everything. Will be our go to hotel for Greenville in the future
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酒店回复: Dear Bruce, Thank you so much for your kind words about your recent stay with us at SpringHill Suites by Marriott Greenville Downtown. We’re delighted to hear that you enjoyed your stay from check-in to check-out and appreciated the service provided by our staff, breakfast, and convenient location. It means a lot to know we’ll be your go-to hotel for future visits to Greenville. We can't wait to welcome you back soon! Sincerely, Derek Cooper, General Manager
5.0分
情侣出游
Kelsey at the front desk should get an award for Marriott. She was above and beyond in service.
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酒店回复: Dear Joan, Thank you so much for taking the time to share your incredible experience at SpringHill Suites by Marriott Greenville Downtown. We couldn't be happier to know that our staff, particularly Kelsey, stood out for their professionalism, friendliness, and enthusiasm. Kelsey takes great pride in providing exceptional service and creating a welcoming atmosphere, so it's wonderful to read that she made you feel so welcome during your visit. We will make sure to pass along your kind words to her and the rest of the team. It was a pleasure hosting you, and we do hope to see you again soon. Sincerely, Derek Cooper, General Manager
4.0分
情侣出游
The staff was on top of their daily tasks and we wanted for nothing during our stay.
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酒店回复: Dear Guest, We are incredibly pleased you enjoyed your stay at SpringHill Suites by Marriott Greenville Downtown and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Greenville. Sincerely, Derek Cooper, General Manager
unfortunately we booked King suite with *******, but hotel gave us 2 double beds-said they do not honor room request when ******* used to book
Loved our stay. Comfortable in every way. Close to all the sites and Christmas fun. Great Breakfast
Courteous, professional staff, clean facilities, comfortable, great breakfast… best hotel I’ve visited in a while.
Loved this hotel! Staff was amazing. The hotel was very clean and updated. Outdoor pool, bikes, restaurant onsite. Two blocks off Main Street.
Not up to par for a Marriott. Room never got cleaned, called for towrls, took over an hour to get them. TV didn't work in our room. Had to keep unplugging the satellite to reboot. The hair dryer was like a toy with a bad motor.
Self parking was out of the way to park and bring luggage to the hotel.
Very disappointed.
Great stay
Great lobby and outdoor area. Lots of space in the breakfast room. Love the ice/water machine on each floor. Great location near the main shopping/restaurant areas.
Amazing Hotel!
The hotel was lovely. The room were clean and modern. The breakfast was great! Will be coming back
Zero complaints
We really enjoyed our stay! Excellent customer service from check in to check out, great breakfast and walking distance to everything. Will be our go to hotel for Greenville in the future
Kelsey at the front desk should get an award for Marriott. She was above and beyond in service.
The staff was on top of their daily tasks and we wanted for nothing during our stay.