Second time here. Staff is 10/10, from the reception to the beach. Everyone on staff is so kind and attentive!! Any comment that the staff is not nice are just plain lying or were difficult guests! Please be nice to the staff!
There’s really nothing like having a beautiful swimmable beach at your footstep. Lots of kids & families in the water. Super fun! Also lots of vendors though so be prepared. Weather was beautiful.
Room was always clean. Housekeeper did such a good job of cleaning every time we were away! A/C worked great in our room. Nice view of the pool.
I do wish there were more food options at the restaurants at blanco & rose. The food is good, but after being here a second time and eating off the same menus for 5 days, it kind of got a little old. The menus need a change or new additions, even if just on alternating nights. The buffet is a hit or miss, was not our favorite.
Not lots of activities at the resorts. Not really any shows, etc.
There really does need to be a bar that is open later (like at least until midnight/1am) with music or something for the younger adult crowds (21+). The resorts (blanco, rose, and sunset) pretty much are all asleep by 9pm. Which makes sense when most of the guest are about 60+ y/o or families with kids. You do have to leave the resort to do anything past 9pm, which kinda sucks when staying at an all-inclusive in Cabo.
Overall I do love Pueblo Bonito and would recommend.
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酒店回复: There are certainly many options to choose from when traveling to Los Cabos, so we are humbled to have hosted you. We apologize for any inconvenience that we may have caused. We appreciate the failures reports and suggestions, We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look forward to hopefully welcoming you back soon.
5.0分
朋友出游
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Staff were great - food was excellent at Sushi by pool and Paloma’s in the Blanco - would rather the pool music was less loud or loud for an hour or 2 then just instrumental - but resort is catering to all ages so I understand.
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酒店回复: We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. We are delighted to read that we exceeded your expectations. We hope to have the opportunity of hosting you again!
5.0分
情侣出游
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This was our 6th stay at the Rose. Is she looking tired...yes. But I love her anyway...the staff is second to none(shout out to Ana, Rut, Judas, Ulysses, Adal, all of you) this is why we will continue to come back.
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酒店回复: We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. We are delighted to read that we exceeded your expectations. We hope to have the opportunity of hosting you again!
3.0分
情侣出游
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Great location if you want to be downtown. Wonderful staff. The property itself is old and tired and the rooms need to be renovated. It’s stuck in a time warp. The “ocean view” room didn’t look at the ocean. Our hot water was on and off, mostly off. The all inclusive food was pretty good! Lots of variety.
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酒店回复: Dear Diana, Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity We at Pueblo Bonito want to make sure that we provide the best environment for the perfect vacation. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,
1.0分
其他
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We were there during hurricane jessica. Arrived Tuesday. Only 2 restaurants open, the buffet and one serving on pool menu food. Pool clearly closed. Hotel did zero to make things better. I saw other hotels hosting cocktail making classes, bingo, towel folder, poker. They did zero. We left after a day and the hotel refused to issue any credit for a future stay and charged for 5 nights and we stayed 1.
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酒店回复: Dear Tyrra A, We were mortified to read of your restaurant experience during your recent stay with us and we would like to sincerely apologize for the level of service you received. This falls short of the standards that we strive for and which you should rightfully expect from us. Our guests so often leave delighted, on this occasion we fell far short of the experience you were looking forward to. Hopefully we can amend your latest views on a future visit. With kind regards,
3.0分
其他
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This hotel is very dated. The food options were not so great. The restaurants with better meal options cost extra at a minimum of $50. Ordering room service seemed to be a lot better. The beds are comfortable. No night life or fun evening events for guests.
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酒店回复: Dear Babette, Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity We at Pueblo Bonito want to make sure that we provide the best environment for the perfect vacation. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,
5.0分
情侣出游
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The rooms were clean every day. Johnathan and Diego were our pool waitstaff and they were friendly, considerate and did a great job!! Israel Flores is the pool concierge and he always made sure everything was going well for us. Our room overlooked a small portion of the beach. You would have to get a luxury or presidential suite in order to get a full view. Nevertheless our room still had a beautiful view of the beautiful resort. We look forward to going back!
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酒店回复: Dear Joe M, Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. We hope to have the pleasure of seeing you again in the future as we will be more than happy to serve you.Cordially,
这家酒店的服务和关怀无可挑剔，员工热情友好。我特别喜欢酒店独特的粉色系配色，给人一种别具一格的感觉。他们每天都会精心维护，这一点在酒店的每个角落都体现得淋漓尽致。这家酒店是连锁酒店，旗下酒店之间可以互相连接，这意味着您可以免费在他们旗下的其他酒店住上一整天（只有部分特色酒店会收取入场费）。客房设施齐全，您可以根据自己的喜好烹饪，也可以选择全包式服务。24 小时客房送餐服务非常棒！他们的餐饮酒吧也很有特色，提供新鲜的海鲜和丰富的鸡尾酒单，其中包含许多有趣的品牌供您选择。我强烈推荐这家酒店。
景色真是美极了！日出日落更是令人叹为观止！🔮🌕
房间旧，早中晚餐时间间隔短。
酒店地理位置优越，但以下几点很糟糕：
上菜时间太长。我不知道是不是人手不够，但大家都很着急，跟不上节奏，这意味着他们看起来很紧张，服务质量很差。我到酒店时惊讶地发现他们每晚要收80比索的税。我觉得他们应该在你预订和付款时就告知，而不是等到你到店后才通知。最后，他们给你账单时，竟然在不告知你的情况下，加了一笔给集体住宅的捐款。毫无预兆地收费，真是太没礼貌了。
有一次，我偶然发现餐厅的自助餐里有变质的西红柿。我告诉了他们，他们就把变质的西红柿撤掉了。
Second time here. Staff is 10/10, from the reception to the beach. Everyone on staff is so kind and attentive!! Any comment that the staff is not nice are just plain lying or were difficult guests! Please be nice to the staff!
There’s really nothing like having a beautiful swimmable beach at your footstep. Lots of kids & families in the water. Super fun! Also lots of vendors though so be prepared. Weather was beautiful.
Room was always clean. Housekeeper did such a good job of cleaning every time we were away! A/C worked great in our room. Nice view of the pool.
I do wish there were more food options at the restaurants at blanco & rose. The food is good, but after being here a second time and eating off the same menus for 5 days, it kind of got a little old. The menus need a change or new additions, even if just on alternating nights. The buffet is a hit or miss, was not our favorite.
Not lots of activities at the resorts. Not really any shows, etc.
There really does need to be a bar that is open later (like at least until midnight/1am) with music or something for the younger adult crowds (21+). The resorts (blanco, rose, and sunset) pretty much are all asleep by 9pm. Which makes sense when most of the guest are about 60+ y/o or families with kids. You do have to leave the resort to do anything past 9pm, which kinda sucks when staying at an all-inclusive in Cabo.
Overall I do love Pueblo Bonito and would recommend.
Staff were great - food was excellent at Sushi by pool and Paloma’s in the Blanco - would rather the pool music was less loud or loud for an hour or 2 then just instrumental - but resort is catering to all ages so I understand.
This was our 6th stay at the Rose. Is she looking tired...yes. But I love her anyway...the staff is second to none(shout out to Ana, Rut, Judas, Ulysses, Adal, all of you) this is why we will continue to come back.
Great location if you want to be downtown. Wonderful staff. The property itself is old and tired and the rooms need to be renovated. It’s stuck in a time warp. The “ocean view” room didn’t look at the ocean. Our hot water was on and off, mostly off. The all inclusive food was pretty good! Lots of variety.
We were there during hurricane jessica. Arrived Tuesday. Only 2 restaurants open, the buffet and one serving on pool menu food. Pool clearly closed. Hotel did zero to make things better. I saw other hotels hosting cocktail making classes, bingo, towel folder, poker. They did zero. We left after a day and the hotel refused to issue any credit for a future stay and charged for 5 nights and we stayed 1.
This hotel is very dated. The food options were not so great. The restaurants with better meal options cost extra at a minimum of $50. Ordering room service seemed to be a lot better. The beds are comfortable. No night life or fun evening events for guests.
The rooms were clean every day. Johnathan and Diego were our pool waitstaff and they were friendly, considerate and did a great job!! Israel Flores is the pool concierge and he always made sure everything was going well for us. Our room overlooked a small portion of the beach. You would have to get a luxury or presidential suite in order to get a full view. Nevertheless our room still had a beautiful view of the beautiful resort. We look forward to going back!