酒店回复: Dear Michael,Thank you for taking the time to write a review of your stay at the Red Roof Inn Houston – Spring North. I am happy to hear that your stay was okay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist
4.0分
其他
The first room they put us in, had cockroaches and pieces of the floor missing went to the front desk and was put in another room, which was OK
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Houston – Spring North. We are sorry you had a less than satisfactory experience due to the cockroaches you encountered in your initial room. This is not the experience we want our guests to have.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.I have forwarded your feedback to management’s attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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Poor management! Gave us a key to a room that someone else was already staying in so we walked in on them. I was mortified. When we finally were assigned the correct room the AC unit did not work and it was miserably hot!
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Houston - Spring North. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the air conditioning and the situation you detailed. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Your feedback is highly valued by Red Roof, and we appreciate you sharing it. We hope you will give us another chance to offer you a better experience on your next visit.Very truly yours,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
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You Get What You Pay For
The room was dirty and the toilet didn’t work. We had to continuously take the lid off to fix the stopper. Also we went to sleep and there were roaches crawling on our pillows. The only good thing about this place it was surprisingly quiet and in a good location for shopping areas and the airport. I won’t be booking this spot again unless they renovate the property.
1.0分
商务出差
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Roaches in the rooms and the staff is moody at the desk one day they cool the next day they beating your door down like I wouldn’t pay or they just didn’t see the reservation
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酒店回复: Dear Terry, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Houston – Spring North. It is disappointing to know that your experience did not meet your expectations due to the the interaction that you had with our staff and the roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that your comments have been brought to management's attention to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience in the area.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Found Roaches in my room and wanted to cancel my reservation. The guy at the front desk gave me a dirty look when I told him I would like to cancel because of the roaches and he didn’t believe me. I showed him the photo I took of the roach I found within 5 minutes of being inside my room. He told me he was not going to cancel my reservation because I booked through ******* and there was nothing he could do. So I gave him my key and went to a knew hotel to stay. Would never stay at this place ever again, it was terrible customer service and room was not that clean and had roaches.
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酒店回复: Dear Shailey, I appreciate you sharing your feedback following your stay at the Red Roof Inn Houston – Spring North. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,MatthewRed Roof Management RediResponse Specialist
好好好好好
这是一家干净又好的酒店。位于一个非常便利的区域。
我喜欢它很干净，而且离我工作的地方不远。
体验还行吧。
好的
The first room they put us in, had cockroaches and pieces of the floor missing went to the front desk and was put in another room, which was OK
Poor management! Gave us a key to a room that someone else was already staying in so we walked in on them. I was mortified. When we finally were assigned the correct room the AC unit did not work and it was miserably hot!
You Get What You Pay For
The room was dirty and the toilet didn’t work. We had to continuously take the lid off to fix the stopper. Also we went to sleep and there were roaches crawling on our pillows. The only good thing about this place it was surprisingly quiet and in a good location for shopping areas and the airport. I won’t be booking this spot again unless they renovate the property.
Roaches in the rooms and the staff is moody at the desk one day they cool the next day they beating your door down like I wouldn’t pay or they just didn’t see the reservation
Found Roaches in my room and wanted to cancel my reservation. The guy at the front desk gave me a dirty look when I told him I would like to cancel because of the roaches and he didn’t believe me. I showed him the photo I took of the roach I found within 5 minutes of being inside my room. He told me he was not going to cancel my reservation because I booked through ******* and there was nothing he could do. So I gave him my key and went to a knew hotel to stay. Would never stay at this place ever again, it was terrible customer service and room was not that clean and had roaches.