酒店回复: Dear Valued Guest,Thank you sincerely for taking the time to share your thoughtful feedback. We're delighted to know that you appreciated our hotel's clean and simple design, the convenience of our location, and the warm hospitality extended by our team.We're especially pleased that our underground parking and secure room card access added to the comfort and ease of your stay. It’s always rewarding to hear that our efforts to create a seamless and welcoming experience are recognized by our guests.We look forward to welcoming you back again soon to IntercityHotel Riyadh – Malaz.Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

酒店回复: Dear Valued Guest,Thank you for choosing our hotel for your business trip and for sharing such detailed feedback. We are delighted to know that you enjoyed the overall experience, appreciated the security of our parking facilities, and found our team friendly and responsive.At the same time, we appreciate your constructive comments regarding bed size, soundproofing, pillow comfort, and food variety. Your feedback has been shared with the relevant teams, as it helps us identify areas where we can further enhance guest comfort and improve our services.Thank you once again for your valuable input. We look forward to welcoming you back and providing an even better experience during your next visit.With best regards,Nizam Bou AntounGeneral Manager

酒店回复: Dear Valued Guest,Thank you for bringing this serious matter to our attention. We are truly sorry to hear about the distressing experience you described. Guest safety and security are of the highest priority to us, and we take such concerns very seriously.We regret that your call to the front desk was not answered at that time, and we sincerely apologize for the inconvenience and concern this caused you. Your feedback regarding lighting and security response has been shared with our management and security teams for immediate review and corrective action.We would appreciate the opportunity to discuss this matter with you directly and address your concerns properly. Please feel free to contact hotel management so we can follow up accordingly.Thank you for your feedback, which helps us improve our services and ensure a safer environment for all our guests.With best regards,Nizam Bou AntounGeneral Manager

酒店回复: Dear Valued Guest,Thank you very much for your loyalty and for choosing IntercityHotel Riyadh Malaz on all four of your visits to Riyadh. We’re truly delighted that you enjoy our great location, new rooms, and international-level service and facilities. It’s wonderful to know that the rooftop terrace and its sunrise view have become a highlight of your stays.We also appreciate your feedback regarding Ctrip’s pricing fluctuations. Please note that pricing on third-party booking platforms is determined solely by the platform and can vary depending on their internal algorithms, membership programs, and promotional policies — factors that are beyond our hotel’s direct control. However, we always recommend guests to also check our direct booking channels, where we strive to offer transparent and competitive rates.Your continued trust and feedback are invaluable to us, and we look forward to welcoming you back for another memorable stay.Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback. We are delighted to know that you found our hotel clean, convenient, and in a good location with many nearby options. We appreciate your recommendation, and we will continue working to enhance our guests’ comfort. We look forward to welcoming you again soon.With best regards,Nizam Bou AntounGeneral Manager

酒店回复: Thank you for your feedback!We’re pleased to hear you enjoyed the convenience of nearby restaurants, including the Chinese fast food options. Regarding your comment on the sensor-operated corridor lights, we sincerely apologize for any inconvenience. Our technical team has been informed and will review the system to ensure it responds more reliably to movement and provides consistent lighting throughout your walk.We appreciate your insights and look forward to hosting you again at IntercityHotel Riyadh Malaz.Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

酒店回复: 尊敬的 Nuannuan 先生： 非常感谢您亲切周到的评价！ 我们很高兴得知您对 IntercityHotel Riyadh Malaz 的整洁干净以及泳池和健身房等优质设施表示赞赏。您对家庭和个人旅客的特别推荐对我们意义重大。 提供舒适、清洁和卓越的服务是我们工作的核心，很高兴我们满足了您的期望。 期待您的再次光临！ 此致， Nizam Bou Antoun IntercityHotel Riyadh Malaz 总经理

酒店回复: Thank you for your kind and thoughtful review!We’re truly delighted to know that your experience at IntercityHotel Riyadh Malaz met your expectations in terms of cleanliness, service, and facilities.🌿 Environment & CleanlinessIt’s wonderful to hear that you found the environment very nice and the room exceptionally clean. Our housekeeping team works diligently to maintain high hygiene standards, and your satisfaction is a testament to their efforts.🤝 Service ExcellenceYour appreciation of our staff's friendly and helpful attitude means a lot to us. We always aim to provide warm, attentive, and professional service to ensure every guest feels welcome and well cared for.🏋️ FacilitiesWe’re also glad you enjoyed the well-equipped gym and clean swimming pool. Maintaining top-notch facilities for your wellness and relaxation is one of our key priorities.We look forward to welcoming you back for another excellent stay!Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We appreciate your comments regarding the cleanliness of the hotel, and we’re glad that this aspect met your expectations.We sincerely apologize for the inconveniences you experienced, particularly in regard to the variety of breakfast, pricing at the restaurant, and the lack of assistance with transportation and front-door service. Your observations are valuable and have been shared with the concerned departments for immediate review and improvement.Providing a comfortable and supportive guest experience is very important to us, and your feedback will help us enhance our service levels moving forward.We hope to have the opportunity to welcome you again and offer a much-improved stay.Best regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

酒店回复: Dear Valued Guest,Thank you very much for your wonderful feedback.We are delighted to know that you appreciated our location near Riyadh Zoo and found the area quiet, convenient, and suitable for shopping and dining. It is especially rewarding to read that you consider us the best value 4-star hotel in the area — this is exactly the experience we strive to deliver to our guests.We truly appreciate your recommendation and look forward to welcoming you again soon at IntercityHotel Riyadh Malaz.Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz