This was our first time staying in both Puerto Rico and a St. Regis hotel- and both exceeded our expectations. From check in to check out- everything was wonderful. First and foremost is the staff. Everybody who works here is polite, friendly, and always willing to help. The grounds are lush and beautiful and everything you’d want in a tropical getaway. Our room was large, clean, and comfortable. This was also one of the largest bathrooms we’ve ever seen in a non-suite room. The bathroom has a rain shower head and for once, the water pressure was adequate. That’s usually rare for many hotels. I will say this though, the room isn’t completely dark at night, all sorts of flashing and bright lights, and the drapes do not block all the sun in the mornings. Bring a sleeping mask if you’re sensitive to light. Also- you’re in the jungle, the local frogs and insects can be quite noisy at night. The rooms block nosies quite well, but again, if you’re sensitive- bring earplugs. The pool is large, clean, and finding seats was never an issue. (The pool is also open 24 hours.) The staff at the pool were very attentive. The beach is pretty, but due to where the resort is situated, red flags are usually up due to strong rip currents. Not safe for swimming but you could still wade out a decent amount before it gets dangerous. Dining options are limited on property but having said that, all the food was excellent. You could eat here every day and it would be fine. However, I do recommend renting a car and getting out for dinners once in a while- well worth it since getting a taxi or uber is difficult and expensive. All in all, a wonderful experience. This location is becoming a Four Seasons in the fall, but I’m sure the high quality of service will continue.
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酒店回复: Dear guest, Thank you for sharing your experience. We’re delighted to hear that your stay was wonderful from beginning to end — especially that our dedicated staff, the beauty of the resort grounds, and the comfort of your room stood out. We appreciate your thoughtful feedback regarding lighting and ambient sounds, and we’re glad the overall tranquility of the room still provided a restful escape. Warm regards, Anja Frankenbach General Manager The St. Regis Bahia Beach Resort
5.0分
家庭亲子
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We had an amazing 6 day stay at the resort with my family. This place had everything you could ever ask for from a luxury resort in a beautiful location. When we arrived, we received a very yummy juice with rum infused for the adults. We were helped by a kind valet for our rental car. The valet cost $24 a night and was available 24/7. The room was spacious and stacked with complimentary amenities. This included a nightly delivery of cookies, slippers, pillow spray, jewelry trays and more. We often found random helpful surprises every day when we came back to the room. There was service twice a day and the maid was very sweet. The room included a luxury collection of shampoo and other products that we actually used at home as well. The beach was a very short walk away from our room. We only walked over a few times, partly due to our love for the pool, but it was amazing. The sand was clean and the water was very warm. The beach was big and had chairs and other places to sit. The pool was extremely clean and very large, with different areas so you could find somewhere nice to enjoy. They set up chairs, towels, and umbrellas for us everyday so we could swim or tan whenever we wanted. The breakfast was very tasty and included fruit, many drinks, and a variety of eggs, pastries, and others. All eateries in the resort included both tradition Puerto Rican food and traditional American cuisine. The buffet cost $45 per person while a food meal by the pool cost $20-25. All of the food was fresh and delicious. The staff were very friendly and we never encountered someone who wasn't willing to help. We were often offered water bottles, juices, or golf cart rides to where we needed to go. They spoke fluent english and spanish and were very sweet. They told us stories of the area and suggestions of how to spend our time. Shoutout Yariel! The resort was filled with useful amenities as well, including a 18+ spa, gym, free kayaking on the lake along with nature tours. This kept us busy all day long. The resort was also in a prime location for exploring outside of the resort. This included a short drive to both San Juan, nearby beach towns, and El Yunque Rainforest. I would truly recommend this resort to anyone traveling, either for a romantic getaway or even a whole family trip for young kids. They provided everything you would ever need in a private environment that did not feel commercial. Definitely 5 stars!!!
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酒店回复: Thank you for choosing The St. Regis Bahía Beach Resort for your recent family escape. It brings us great joy to know that your six-day stay was filled with memorable moments and thoughtful details that elevated your experience. We are especially pleased that you felt the harmony between nature and luxury throughout your time with us — from your arrival and the curated in-room amenities, to the tranquil beach, expansive pool, and exquisite dining offerings. Your kind recognition of our team, including your mention of Yariel, is deeply appreciated and will certainly be shared with them. Stories like yours are what inspire us to continue delivering the anticipatory service and warm hospitality that define the St. Regis legacy. Warm regards, Anja Frankenbach General Manage
不愧是瑞吉
蛮好的
很棒的酒店，员工服务周到。前台的 Neitzy 和 Valeria 让这次住宿体验非常愉快。强烈推荐！
太棒的地方，简直是人间天堂！完全住不够。景色超赞，奢华有格调。
思科的服务非常棒。酒店品质很高，我很满意。健身房、泳池和海滩都很棒。
抵达：登机口的工作人员无法通过姓名识别我，但最终在提供预订确认号码时确认我是客人。酒店入口处的工作人员热情欢迎了我们。大使旅享家认可：升级到更大的角落房。下午 2 点延迟退房请求得到满足。仅提供欧陆式自助早餐 - 这是我住过的唯一一家不提供全套自助早餐的瑞吉酒店，这也是我住过的唯一一家不提供精英早餐福利的瑞吉酒店。房间宽敞大方，有一个安静的户外露台区，但不幸的是，由于现场正在建造新建筑，噪音很大。值得庆幸的是，房间隔音效果很好，所以虽然白天不能真正使用室外区域，但至少在室内时不会受到干扰。工作或用餐的空间不错，但缺少休闲椅，尤其是由于钻井，室外区域是禁止进入的。喜欢宽敞的浴室空间。水疗区很漂亮，工作人员也很好。我提前预订了一个相当昂贵的水疗套餐，提前半小时到达。到达后，我被告知我预订的两次美甲护理将取消。我知道这种事情会发生，但他们几乎整个上午都在与我联系。他们为服务补救提供了折扣，这是对不便的善意表示，并且灵活地调整了剩余的护理，以便我能够最大限度地满足自己的喜好。我在酒吧点了食物和饮料。我没有预订，尽管我打算快点去，并在开门前到达，但我不允许坐在任何一张桌子上（所有桌子都已预订），只能坐在吧台或外面。我发现坐在外面吃饭会相当紧张，因为你必须提防那些机会主义的鸟儿，所以我更喜欢坐在里面。当我离开时，只有 2 或 3 张桌子有人。拒绝让一个要快点去的人坐下，因为桌子被预订了一会儿，这似乎很愚蠢。食物出奇地无味，因为里面似乎有很多油。调酒师一直很乐于助人，服务也很好。总体来说，这是一家不错的酒店，但也存在一些瑕疵，但这些瑕疵对于管理层来说可能并不重要，因为他们已经忙得不可开交，客人已经足够多了。
房间很棒，但 4 晚的 14,000 美元并不令人惊奇。我们有一个管家。我们会要求他安排汽车来接我们或进行预订，但他永远不会这样做。我们应该在一天的下午 3 点在郊游期间被接走，最后不得不乘坐优步返回度假村。他们从来没有出现来接我们。前台和管理人员可以不在乎。告诉他们我们的情况，他们不会做任何事情或为他们的员工辩护。
浏览 TripAdvisor，您会发现大部分对这家瑞吉酒店的好评如潮，其中夹杂着一些警告。我不是说远离，但请相信警告。如果这次住宿对您自己来说是一个巨大的奖励，或者是您期待几个月的特殊场合 - 请考虑其他事情或降低您的期望。这是一个华丽的酒店，可爱的员工，令人惊叹的位置 - 但不要指望同名或房价会被吹走，并期待服务打嗝。不幸的是，我们遇到了一些（轻微但令人恼火的）服务问题，似乎是由于人手不足（尽管根据泳池/沙滩椅的使用情况，酒店的容量似乎约为 25%）。食物的价格适合这种口径的度假胜地（也就是说，不便宜）而且容易忘记。如果您是一对正在寻找放松身心的情侣 - 这绝对是年轻家庭和大型团体的度假胜地。我不会对价格或地位认可发表太多评论。我认为许多负面评论期望过高。这是一家瑞吉酒店。它不应该便宜。总的来说，酒店和食物的质量是可以接受的（有一些注意事项）。状态识别：作为白金，我们从二楼（顶层）的花园景观房升级为海景房。我们的景色令人惊叹，我们遇到了其他只有金牌但没有升级的客人。他们感谢我们的地位，给了我们一杯 welome 饮料，然后在房间里跟进了一张手写的便条和一包当地咖啡带回家。欧陆式早餐作为白金礼遇提供，全套自助早餐每人额外收费 9 美元。该物业：毫无疑问，这是我们见过的最美丽的物业之一。房间很大（尤其是头顶花洒）。我经常进入壁橱和浴室，反之亦然，因为房间太大了，我会迷路的！观景阳台很漂亮。以棕榈树为背景的分层泳池令人叹为观止。海滩很棒，沙质细腻，私密性极佳。泳池躺椅需要翻新，因为很多都破烂不堪。泳池区备有防晒霜和芦荟 - 非常贴心。旁注：房间里的电源插座布置得很笨拙。带上一根超长的笔记本电脑线。他们通过提供带内置插座的床头灯来弥补这一点 - 但是，它们因使用而松脱，我相信我的手机充电器已经烧坏了。我会避开他们。工作人员：他们太棒了。我再清楚不过了。我的问题不是他们的错。这是您见过的最好、最勤奋的工作人员。当您在酒店周围走动时，每个人都会停下手头的工作来迎接您。不幸的是，他们似乎不足以提供人们在瑞吉酒店所期望的个人服务水平。特别感谢管家 Jonathan 和泳池边的 Coral 和 Yolanda。他们很棒。氛围：我们发现令人失望的是，尽管有 3 个巨大的
这家酒店各方面都超出了我的预期！他们用壮丽的景观、芳香的花朵和叽叽喳喳的鸟叫声来掩盖每一种感觉。在我自己认识他们之前，他们就预见到了我的需求！强烈推荐！
This was our first time staying in both Puerto Rico and a St. Regis hotel- and both exceeded our expectations. From check in to check out- everything was wonderful. First and foremost is the staff. Everybody who works here is polite, friendly, and always willing to help. The grounds are lush and beautiful and everything you’d want in a tropical getaway. Our room was large, clean, and comfortable. This was also one of the largest bathrooms we’ve ever seen in a non-suite room. The bathroom has a rain shower head and for once, the water pressure was adequate. That’s usually rare for many hotels. I will say this though, the room isn’t completely dark at night, all sorts of flashing and bright lights, and the drapes do not block all the sun in the mornings. Bring a sleeping mask if you’re sensitive to light. Also- you’re in the jungle, the local frogs and insects can be quite noisy at night. The rooms block nosies quite well, but again, if you’re sensitive- bring earplugs. The pool is large, clean, and finding seats was never an issue. (The pool is also open 24 hours.) The staff at the pool were very attentive. The beach is pretty, but due to where the resort is situated, red flags are usually up due to strong rip currents. Not safe for swimming but you could still wade out a decent amount before it gets dangerous. Dining options are limited on property but having said that, all the food was excellent. You could eat here every day and it would be fine. However, I do recommend renting a car and getting out for dinners once in a while- well worth it since getting a taxi or uber is difficult and expensive. All in all, a wonderful experience. This location is becoming a Four Seasons in the fall, but I’m sure the high quality of service will continue.
We had an amazing 6 day stay at the resort with my family. This place had everything you could ever ask for from a luxury resort in a beautiful location. When we arrived, we received a very yummy juice with rum infused for the adults. We were helped by a kind valet for our rental car. The valet cost $24 a night and was available 24/7. The room was spacious and stacked with complimentary amenities. This included a nightly delivery of cookies, slippers, pillow spray, jewelry trays and more. We often found random helpful surprises every day when we came back to the room. There was service twice a day and the maid was very sweet. The room included a luxury collection of shampoo and other products that we actually used at home as well. The beach was a very short walk away from our room. We only walked over a few times, partly due to our love for the pool, but it was amazing. The sand was clean and the water was very warm. The beach was big and had chairs and other places to sit. The pool was extremely clean and very large, with different areas so you could find somewhere nice to enjoy. They set up chairs, towels, and umbrellas for us everyday so we could swim or tan whenever we wanted. The breakfast was very tasty and included fruit, many drinks, and a variety of eggs, pastries, and others. All eateries in the resort included both tradition Puerto Rican food and traditional American cuisine. The buffet cost $45 per person while a food meal by the pool cost $20-25. All of the food was fresh and delicious. The staff were very friendly and we never encountered someone who wasn't willing to help. We were often offered water bottles, juices, or golf cart rides to where we needed to go. They spoke fluent english and spanish and were very sweet. They told us stories of the area and suggestions of how to spend our time. Shoutout Yariel! The resort was filled with useful amenities as well, including a 18+ spa, gym, free kayaking on the lake along with nature tours. This kept us busy all day long. The resort was also in a prime location for exploring outside of the resort. This included a short drive to both San Juan, nearby beach towns, and El Yunque Rainforest. I would truly recommend this resort to anyone traveling, either for a romantic getaway or even a whole family trip for young kids. They provided everything you would ever need in a private environment that did not feel commercial. Definitely 5 stars!!!