酒店回复: David, gracias por compartir tu opinión. Nos alegra mucho saber que tuviste una estancia cómoda y tranquila. Lamentamos que haya habido alguna confusión sobre que el paquete de desayuno no estuviera incluido en tu reserva. Agradecemos mucho tus comentarios y nuestro equipo sigue buscando maneras de mejorar la claridad y el servicio. Esperamos tener la oportunidad de volver a darte la bienvenida pronto.
4.0分
家庭亲子
原文
翻译提供方：Google
非常满意。床很舒服，而且非常干净。
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酒店回复: Sharon, wat fijn om te horen dat je hebt genoten van je verblijf in Hotel Indigo Memphis Downtown, een IHG-hotel. Het team is blij dat je de bedden comfortabel vond en de accommodatie goed onderhouden. Bedankt voor het delen van je positieve ervaring en we hopen je snel weer te zien.
2.0分
其他
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The check-in staff was great, the check-out staff was not great. The room curtains would not go up or go down and there were numerous other things that needed fixing in the room; however, the room was clean and the bed was great. (also, the shower was out of body wash)..
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酒店回复: Thank you for sharing your feedback. We’re glad to know you appreciated our welcoming check-in team, the clean room, and a comfortable bed. We’re sorry there were aspects of your visit that fell short during check-out, and your comments about the room have been remedied. Your input is important as we continue to improve the guest experience.
1.0分
其他
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My experience was really disappointing. I booked a king room but was given a double at check-in. The room itself was not clean, with visible stains on the bed sheets/carpet and a dirty bathroom. Overall, it did not feel sanitary or comfortable at all.
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酒店回复: Thank you for your feedback. We take great pride in providing a clean and well-maintained environment for our guests, and we’re truly sorry that your experience fell short of that standard. We understand how disappointing the issues with your room assignment and cleanliness must have been, and we sincerely apologize for the inconvenience. Your feedback has been shared with our team so we can take immediate steps to improve. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide the comfortable, seamless stay you deserve.
4.0分
其他
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Cool hotel with mid-century moderrn vibes. Clean and comfortable. Breakfast at the next door restaurant was wonderful and convenient. Good downtown location if you can ignore the homeless. We felt safe enough though.
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酒店回复: Thank you for sharing your experience at Hotel Indigo Memphis Downtown. We’re glad you enjoyed our mid-century modern style, comfortable rooms, and the convenience of breakfast next door. It’s great to hear you appreciated the downtown location as well. We hope to welcome you back on your next visit to Memphis!
5.0分
其他
Location. Design. Style. Cleanliness. Friendly and Helpful staff. The Black-Owned brunch spot connected to it! Biscuits & Jam is a must try spot!
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酒店回复: Velia, thank you for highlighting so many wonderful aspects of your visit to Hotel Indigo Memphis Downtown. We're delighted you enjoyed our atmosphere, friendly team, and the Biscuits & Jam brunch spot—it’s definitely a guest favorite. It means a lot to know you appreciated our location, design, and attention to cleanliness. We hope to see you again soon!
工作人员都很友善。房间宽敞，每天都有客房服务，保持得整洁干净。
很棒的休闲酒店，早餐选择也很丰富。
很棒的酒店，位于孟菲斯市中心，步行即可到达主要景点。
非常好
干净安静
一切都很棒，除了最后要额外收取“含早餐”的费用
非常满意。床很舒服，而且非常干净。
The check-in staff was great, the check-out staff was not great. The room curtains would not go up or go down and there were numerous other things that needed fixing in the room; however, the room was clean and the bed was great. (also, the shower was out of body wash)..
My experience was really disappointing. I booked a king room but was given a double at check-in. The room itself was not clean, with visible stains on the bed sheets/carpet and a dirty bathroom. Overall, it did not feel sanitary or comfortable at all.
Cool hotel with mid-century moderrn vibes. Clean and comfortable. Breakfast at the next door restaurant was wonderful and convenient. Good downtown location if you can ignore the homeless. We felt safe enough though.
Location. Design. Style. Cleanliness. Friendly and Helpful staff. The Black-Owned brunch spot connected to it! Biscuits & Jam is a must try spot!