酒店回复: Dear Guest,Thank you so much for your wonderful feedback! We’re delighted to hear that you and your daughter enjoyed the beautiful environment of our hotel, from the public areas and room to the stunning surroundings. It’s fantastic that you appreciated the artistic touches in our lobby and restaurant, as well as the convenience of accessing the castles and shuttle services. We’re sorry you didn’t have time to enjoy the spa, but we hope you’ll have the chance to relax there during your next visit.We look forward to welcoming you back to the AMERON Neuschwanstein Alpsee Resort & Spa for another memorable stay.Warm regards,Razvan Tiberius KeferGeneral Manager
酒店回复: Dear Guest,thank you so much for your wonderful feedback!We’re delighted to hear that your stay exceeded expectations and that you enjoyed the beautiful snowy view of Neuschwanstein Castle. It’s great to know that you were pleased with our cleanliness and service as well.Your kind words mean a lot to our team — we hope to have the pleasure of welcoming you back again soon for another memorable stay in this stunning setting. Warm regards,Razvan Tiberius KeferGeneral Manager
酒店回复: Dear Guest,Thank you very much for your wonderful review and for sharing such positive feedback!We are delighted to hear that you enjoyed the spacious and comfortable room, the beautiful view of the Alpsee, as well as our rich breakfast and friendly service.We hope to welcome you back again soon for another relaxing stay at the Alpsee.Kind regards,Laura JünglingFront Desk Manager
酒店回复: Dear Guest,thank you so much for your wonderful feedback!We’re delighted that you enjoyed our excellent location by the Alpsee, the beautiful lake walks, and our varied, high-quality breakfast. It’s an honor to be your top choice for visiting Neuschwanstein Castle. We’re glad you found the room comfortable and that our unique setting and breakfast made your stay perfect. We look forward to welcoming you again for another memorable experience!Best regards,Razvan Tiberius KeferGeneral Manager
酒店回复: Dear Guest,thank you very much for your detailed feedback!We’re delighted to hear that you enjoyed our beautiful location at the foot of the castles, the convenient surroundings, and our rich breakfast and facilities. We sincerely apologize if you felt that some of our staff were less welcoming than expected. Your comments are very important to us, and we will address this with our team to ensure a warmer and more attentive service in the future.Thank you again for sharing your experience. We hope to welcome you back for an even better stay next time!Warm regards,Razvan Tiberius KeferGeneral Manager
酒店回复: Dear Mr. Mo, Thank you very much for your detailed feedback and your kind words about our hotel and its facilities – we truly appreciate it.Regarding the room temperature, we would like to clarify that our engineering team visited your room several times and confirmed that the AC system was working properly. Our system is designed to warm up to a maximum of 25°C, which was verified by our technicians. Additionally, we had shown you an alternative room and nearly completed the room change, but you decided to stay in the original room.We understand that temperature perception can vary from person to person, and we take your feedback seriously. We are continuously working to improve.We would be delighted to welcoming you soon again and wishing you all the best.Warm regards, Laura JünglingFront Desk Manager
酒店回复: Dear Guest,thank you very much for taking the time to share your impressions with us. We are delighted to hear that you enjoyed the beautiful view of Lake Alpsee from your balcony, the convenience of being just steps away from the lake, and the magical starry skies at night.We are also pleased that you appreciated the spacious room and especially the well-designed bathroom with its separate shower and bathtub.At the same time, we regret that our breakfast and the German restaurant did not fully meet your expectations. Please be assured that we take your comments seriously and will use them to further improve our culinary offerings.We hope to have the pleasure of welcoming you back again soon for another wonderful stay by the lake!Warm regards,Razvan T. KeferGeneral Manager
环境很好的一家酒店，不管是酒店公共区域环境、房间环境还是周围环境，女儿非常喜欢。可惜我们到达酒店时比较晚了，没有时间泡温泉。床舒适，设施很好。在房间阳台就能看到老天鹅堡，在酒店大堂门前就能看到新天鹅堡。而酒店内的摆设，包括大堂、餐厅都很艺术，随便拍拍都是一幅美片。而步行到接驳车、或者接驳马车（去天鹅堡要上山）只需要几分钟，很方便。后面再去天鹅堡的话还要继续住这家酒店。
因为提前做了线上的check in，贴心地准备了对应人数的洗浴用品和手写卡片。作为一家德国奢侈酒店品牌下的新锐时尚酒店，酒店的设计和位置都是非常棒的，从房间就能直接看见阿尔卑斯湖，而且特色的温泉和桑拿景观也很棒。总体来说是个不错的入住体验。性价比的话，就见仁见智了。
比想象中还要好，天鹅堡的环境没得说。下过雪后透过窗外看外面，很漂亮。卫生和服务也都很不错。
房间宽敞舒适卫生，房间阳台正对着美丽的阿尔卑斯湖view很美。取暖设施完善且工作稳定。早餐丰富很不错。工作人员友好且礼貌。去新天堡及高天鹅堡都很方便。如果想徒步从阿尔卑斯湖去小天鹅湖。非常推荐这家酒店。就是可能因为楼下有餐厅，开窗换气时间不能太长，不然会有许多苍蝇🪰飞进耒。
住天鹅堡的不二之选。山和湖比城堡美，去徒步，去湖边晒太阳发呆。酒店酒吧有位特别酷的女侍应，外冷内热，替我找回了钱包，跟我们分享了她的生活点滴和巧克力，可爱得不得了！前台其他的工作人员也都很好。
酒店的位置和早歺一级棒，出门就是阿尔卑斯湖，早晚都会去湖边散步看鸭子，早歺品种繁多，原料优质，这里应该是来新天鹅古堡的首选酒店！房间中规中矩，正常水准，有独一无二的位置和早歺已经完美！
酒店坐落在风景优美的天鹅堡脚下，房间推窗就能看到新旧天鹅堡，并且周围饭店商店很多，出行方便。另外酒店自身的设施也不错，早餐特别丰富，只是服务人员有点点“高傲”。
酒店地理位置优越，位于新、旧俩天鹅堡山脚下、俩堡之间，阿尔卑斯山湖畔。酒店设施也高端齐全，有恒温泳池、桑拿房、泡脚池、健身房等等。餐厅有好几个，个个布置的温馨浪漫。
不好的点：我们入住的那几天尤其是第一天天气比较冷，房间的暖气不知道是坏了还是没供暖，整个房间一直冷，第二天修了大半天，也没太有效果。浪费了我们大半天时间。关键是酒店里电暖炉也没有。好在后面几天天气暖和了些。也可能东方人比西方人更怕冷？谁知道呢？不过每个人对同样气候的体感温度肯定有差异。所以还是希望酒店要有灵活应对方案。
酒店的早餐很丰富
我们入住后才知道这家酒店是米其林星级酒店。于是我们尝试了酒店所有的设施和服务，包括健身房、餐厅和酒吧。
他们的餐厅食物很棒，但菜品选择有限。酒吧设计得很漂亮，但住客很少，因为我们大多数人为了看城堡和徒步都得早起。
总的来说，这是一家非常好的酒店，只是我们住的普通房间面积太小，而且价格有点贵。
房间阳台可以看到阿尔卑斯湖，所在楼栋的大门出去就到湖边，晚上满天的星星；房间很大，尤其是卫生间，干湿分离且有独立的浴缸；早餐和酒店的德式餐厅比较一般