酒店回复: Hi Cassy, We are so glad to hear that you appreciated the clean room and hot water during your stay. We strive to provide a peaceful and comfortable environment for all our guests, and we are happy to know we met your expectations. We look forward to welcoming you again soon!

酒店回复: Dear Guest,We are truly sorry to hear about your experience and deeply apologise for the issues you encountered with cleanliness and the unpleasant smell. This is not typical of the standard we strive to maintain. Your feedback will be shared with the team for improvements. We understand how upsetting this must have been, and we appreciate you bringing it to our attention. We hope you will consider giving us another chance to provide a better experience in the future.

酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologise for the issues you encountered with the odour, cleanliness, and any hair left in the room. This is not the standard we strive for, and we will be addressing these concerns with our team to ensure they are properly handled. Your feedback is important to us, and we truly regret that your stay was affected by these issues. We hope to have the opportunity to provide you with a more comfortable stay in the future.

酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologise for the mouldy and musty smell in your room, as this is not typical of the experience we aim to provide. Your comments will be shared with the team to address this issue and make proper improvements. We hope to have the opportunity to provide a better experience in the future.

酒店回复: Dear Guest,Thank you for your feedback! We're so glad to hear that you enjoyed the clean room and comfortable bed. We appreciate your kind words and look forward to welcoming you back soon!

酒店回复: Hi Carlos, It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!