The room was clean and comfortable. Staff was very friendly and helpful. Cameryn one of the Concierge’s was wonderful and assisted us with some great vineyards to visit. The shuttle bus driver Armando was amazing! He was so friendly and helpful he made the ride to and from downtown Napa so much fun. Since our room was part of a vacation club some services you had to call for daily, but was taken care of promptly when asked. Overall Enjoyable stay.
3.0分
情侣出游
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Property was great walkable to food and entertainment. Drive was Atleast 45 minutes to winery’s not bad. We had a corner suite which was next to one of the employees entrance and kept us up all night. Check in employees at the counter were so serious they were not welcoming at all
5.0分
其他
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Well-appointed resort
Very nice stay. One night stay, 1-BR. Positives: Cleanliness, positive attitude of staff, pool on-site, kitchen in unit, comfortable bed. Negatives: insufficient parking on property (we parked on street nearby, ok), slow check-in experience (possible staffing shortage). Our stay overlapping with concert.
5.0分
朋友出游
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The property was lovely. Our room had a few issues: an extremely loud, ticking air conditioner that for some of my guests couldn't sleep for others it was fine. The coffee maker did not come with a filter and when we requested assistance, it never resulted in fixing the issue. Parking was challenging we had not realized there would be a concert throughout the weekend. Otherwise, pool area was wonderful and the grounds themselves a treat. Would suggest when walking to the statue go with another person, I ended being observed by a homeless person hiding in the bush just next to the statue, which was unnerving.
3.0分
其他
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Arrived at the resort excited. But that didn't last long. The folks at the fromt desk were very nice in explaining they were sold out of my room type but would do their best to accommodate me.
4.0分
其他
Very nice property, clean and convenient to locations I needed to go to.
5.0分
其他
Convenient clean and full of amenities. Had two babies with us and the room had everything we needed.
我们在那里住了两晚。第一晚体验很好，甚至可以说非常好。第二晚餐厅和酒吧都关门了，事先没有任何通知。客房服务等了一个多小时才送到。第二晚我们还为我侄女和她丈夫预订了第三间房，但他们听说所有地方都关门后，决定不住了，就回家了，而我们也没能拿回退款。在我看来，这是非常糟糕的客户服务。
酒店没什么特别的，很安静，员工热情友好。我们被告知，由于入住天数较多，客房服务人员不会每天都来。我们周四入住，周日退房。不过，前台确实告诉我们，如果需要什么可以联系前台。
入住时，我们被告知每天需支付100美元的度假费，以及总计1300美元的杂费。我们已经预订并全额付款，收据上显示酒店唯一需要支付的金额是136美元。前台确实提到，这笔费用会在我们退房后扣除。
我们预订了一间单间公寓，但房间太小了。电视被安装在厨房微波炉旁边的墙上，房间里的沙发似乎太大了，还有一张带两把椅子的小餐桌。我们联系了前台，前台很好心地帮我们换了一间一居室，这样就有足够的空间了。我还跟她提到了1300美元的费用，并给她看了我收到的邮件，她向我保证费用会降低。
场地很一般，但有些建筑需要高压清洗，人行道和停车场也需要清洗。
两次50分钟、180美元的按摩，加上额外费用和小费后，最终花费了490美元，这似乎应该包含在度假村费用里，但按摩效果很好。
我可能会选择其他提供更多便利设施的度假村，这样才能物有所值。
我下午4点入住，他们下午5点半就给我安排了房间。但退房那天，他们早上10点就敲我的门了。
The room was clean and comfortable. Staff was very friendly and helpful. Cameryn one of the Concierge’s was wonderful and assisted us with some great vineyards to visit. The shuttle bus driver Armando was amazing! He was so friendly and helpful he made the ride to and from downtown Napa so much fun. Since our room was part of a vacation club some services you had to call for daily, but was taken care of promptly when asked. Overall Enjoyable stay.
Property was great walkable to food and entertainment. Drive was Atleast 45 minutes to winery’s not bad. We had a corner suite which was next to one of the employees entrance and kept us up all night. Check in employees at the counter were so serious they were not welcoming at all
Well-appointed resort
Very nice stay. One night stay, 1-BR. Positives: Cleanliness, positive attitude of staff, pool on-site, kitchen in unit, comfortable bed. Negatives: insufficient parking on property (we parked on street nearby, ok), slow check-in experience (possible staffing shortage). Our stay overlapping with concert.
The property was lovely. Our room had a few issues: an extremely loud, ticking air conditioner that for some of my guests couldn't sleep for others it was fine. The coffee maker did not come with a filter and when we requested assistance, it never resulted in fixing the issue. Parking was challenging we had not realized there would be a concert throughout the weekend. Otherwise, pool area was wonderful and the grounds themselves a treat. Would suggest when walking to the statue go with another person, I ended being observed by a homeless person hiding in the bush just next to the statue, which was unnerving.
Arrived at the resort excited. But that didn't last long. The folks at the fromt desk were very nice in explaining they were sold out of my room type but would do their best to accommodate me.
Very nice property, clean and convenient to locations I needed to go to.
Convenient clean and full of amenities. Had two babies with us and the room had everything we needed.