酒店回复: Dear Guest,Thank you for taking the time to share such a detailed review! We're glad to hear that navigation to the hotel was smooth and that you found our parking convenient. It’s great to know the room met your needs for a comfortable overnight stay and that you enjoyed the in-room amenities. We appreciate the note about the toothbrushes and will certainly take that into consideration. We're especially happy that you enjoyed the breakfast selection. We hope to welcome you back again soon.Warm regards,AngelicaReykjavík Natura Front Desk

酒店回复: Good afternoon,Thank you very much for your wonderful feedback!We’re delighted to hear that you enjoyed the surroundings and found the location convenient, especially being close to the bus terminal and Pearl Tower. Seeing the Northern Lights from your bed sounds truly magical—we’re so glad you were able to experience that during your stay.We hope to have the pleasure of welcoming you back again in the future!Kind regardsNeetu

酒店回复: 亲爱的Meen， 感谢您的好评和周到的反馈！我们很高兴听到您喜欢这里宁静的地理位置，并感到住宿舒适惬意。很高兴得知您有车出行更加便捷，也很高兴您觉得房间干净整洁，设施齐全。我们一定会将您的赞美转达给我们的员工。希望很快再次欢迎您光临。 此致， Angelica 雷克雅未克Natura酒店前台

酒店回复: Dear Guest,Thank you for sharing your feedback with us. While we're sorry to hear that the room didn’t quite meet your expectations and that the distance from the city center wasn’t ideal for your plans, we’re glad you found the hotel's surroundings pleasant and enjoyed the peaceful atmosphere near the airport. Your comments help us improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future.Warm regards,AngelicaReykjavík Natura Front Desk

酒店回复: Dear Guest,Thank you very much for your outstanding and thoughtful review. We’re thrilled to hear that our hotel stood out as the most modern and comfortable among the eight accommodations during your Iceland tour.We’re glad you appreciated the cleanliness and well-equipped room, including the thoughtful amenities like the hairdryer, espresso machine, and L'Occitane products. It’s wonderful to know that sharing the room with three single beds worked perfectly for your group, ensuring comfort and privacy for everyone.Thank you also for highlighting our convenient downtown Reykjavík location and for sharing your helpful advice about departure timing for early flights. We understand how busy Iceland can get during the summer months, and we’re happy that your journey went smoothly despite the crowds.Your detailed feedback is invaluable to us and future travelers. We look forward to welcoming you back for another great stay in Iceland.Best regards,Berjaya Iceland Hotels

酒店回复: 亲爱的 Selinda： 感谢您的诚实反馈。很抱歉淋浴间的大小和灯光未能达到您的预期，感谢您对网站照片的评价。我们也理解您对洗衣服务和价格的担忧。您关于升级或促销的建议非常宝贵，我们会认真考虑，以提升宾客体验。希望下次您能再次光临，享受更美好的住宿体验。 此致， Angelica 雷克雅未克 Natura 前台

酒店回复: 亲爱的Seo， 感谢您的评价！我们很高兴您喜欢我们位于市中心外的便利位置，以及我们精选的早餐。感谢您的反馈，希望很快再次欢迎您！ 此致敬礼， Angelica 雷克雅未克Natura前台

酒店回复: Dear HewisLamilton,Thank you for your detailed feedback. We are delighted to hear that you appreciated the clean and fresh rooms, our convenient location, and the free parking.We also appreciate your comments about the curtains. We will certainly take your feedback into consideration as we look into ways to improve the room comfort.We hope to have the opportunity to welcome you back for an even better stay.Best regards,Angelica Reykjavík Natura- Berjaya Iceland Hotels

酒店回复: Dear Guest,Thank you for your feedback. We are glad you enjoyed the environment and service. We appreciate your comments about the facilities and will keep them in mind for future improvements. You feedback is important for us to improve our services.We hope to welcome you again soon.Warm regards,AngelicaReykjavík Natura Front Desk

酒店回复: 亲爱的Weena， 感谢您的反馈。我们很高兴您欣赏到了极光。虽然我们距离市中心步行约20分钟，但我们希望您能享受到宁静的环境。我们希望将来能再次欢迎您。 此致， Angelica 雷克雅未克自然 - Berjaya Iceland Hotels