酒店回复: Dear Guest,Thank you for your feedback. We’re very sorry to hear about the cockroach issue during your stay. This is unacceptable, and we will address it immediately with our pest control team to ensure a clean and comfortable environment for future guests.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
坏的
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Motel 6. We are truly sorry to hear that your experience did not meet your expectations, and we genuinely appreciate your input.We take all guest feedback seriously and are committed to improving our services. Could you kindly provide more specific details about what went wrong during your stay? Whether it was related to cleanliness, service, or any other aspect, your feedback will help us address the areas that need improvement.Once again, we sincerely apologize for any inconvenience you may have experienced. We hope to have the opportunity to welcome you back and provide a much better experience in the future
4.0分
其他
As far as safety,the police is always on or close to the property. Great parking. And the staff is good.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you felt safe, enjoyed the convenient parking, and found our staff helpful. Your kind words are greatly appreciated, and we look forward to welcoming you back.Sincerely,Hotel Manager
2.0分
其他
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Marsha was great friendly and professional. The corners of the bed need to be padded, they stick out, I cut my legs twice walking by the bed corners and Marsha gave me bandages and Neosporin! The water pressure was good but it took 20 minutes to get any hot water! What a waste of water and time! I thought they would have juice in the morning but they only had coffee and no flavored creamer. I think the owner must be a cheapskate!
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酒店回复: Dear Guest,Thank you for your detailed feedback. We are glad to hear that Marsha provided such kind and professional service, even helping you when you needed it. We also take note of your concerns regarding the bed corners, hot water delay, and breakfast options. Your comments are very valuable and will be reviewed for improvements.Sincerely, Hotel Manager
2.0分
其他
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Will not stay again. Suited purpose but was not nice good thing brought my own sheets because sheets they put on bed had tears in them. And was hard to get extra pillow and water in shower never got hot
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the sheets, pillows, and shower temperature. Your comments are taken seriously, and we will address these concerns to improve the experience for future guests.Sincerely,Hotel Manager
2.0分
其他
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I'll start by saying the lady at check-in was very nice and helpful for my wife and I but that's about where it ends. When we saw the room and the facility as a whole we were extremely disappointed and disgusted. The room floor was extremely dirty and darkened our feet, the bathroom had mold around the floor and wall edges. We prepaid for the room so we had no recourse. There was a group of people living in the hallways in the back of the hotel where I think they were maybe doing a remodel. We were never given new towels. We had to ask each day we stayed and aside from our last day it seemed like asking for new towels was unacceptable by the front desk receptionist. Won't be staying there again
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues, mold in the bathroom, lack of towel service, and overall condition of the facility. We’re glad our front desk staff made a positive impression, but your feedback highlights areas where we need to improve. We will address these concerns with our housekeeping and management teams to ensure future guests have a better experience.Sincerely,Hotel Manager
5.0分
其他
It was dirty and run down, but expected for this hotel. It was the only thing available for this price in this city this weekend for Family weekend.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re sorry the room felt dirty and run down, though we appreciate your understanding given the circumstances. Your feedback is valuable, and we’ll continue working to improve our property for a more comfortable stay in the future.Sincerely,Hotel Manager
2.0分
其他
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Only the lady at the front office was nice
Super dirty hallways and room, pool out of service, people sitting on the stairs and hallways, bathroom fan broken and wide open didn’t feel safe. Only 2 towels had to go to the front office to ask for more and waited an hour.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues, pool closure, hallway disturbances, and lack of timely towel service. Your feedback is very important, and we will address these concerns immediately to improve the safety, cleanliness, and overall guest experience at our property.Sincerely,Hotel Manager
2.0分
其他
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Very rundown property and because it was home game and parents weekend for Florida State University the price was exorbitant. Rooms were in need of repair and paint and my room was not cleaned until I asked if that would be done.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the condition of the property, the cleanliness issues, and any inconvenience with pricing during a busy weekend. Your comments are important, and we will address these concerns to improve the experience for future guests.Sincerely,Hotel Manager
2.0分
其他
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Bring bug spray
Besides the staff being super nice and very helpful this place is def a motel 6. I shouldn’t have expected much but the amount of bugs dead and alive was disturbing . I had to change rooms twice which they let me do with no problem. The bed was surprisingly comfortable but I will not go back. Sucks that parents weekend all the hotels can screw you and I paid way more than that place is worth . I’m sorry to the staff for a bad review because they were again very helpful and super nice
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad our staff was helpful and accommodating during your stay. We sincerely apologize for the pest issues and the inconvenience of having to change rooms. Your comments are being addressed to improve cleanliness and overall guest experience for the future.Sincerely,Hotel Manager
许多蟑螂
坏的
As far as safety,the police is always on or close to the property. Great parking. And the staff is good.
Marsha was great friendly and professional. The corners of the bed need to be padded, they stick out, I cut my legs twice walking by the bed corners and Marsha gave me bandages and Neosporin! The water pressure was good but it took 20 minutes to get any hot water! What a waste of water and time! I thought they would have juice in the morning but they only had coffee and no flavored creamer. I think the owner must be a cheapskate!
Will not stay again. Suited purpose but was not nice good thing brought my own sheets because sheets they put on bed had tears in them. And was hard to get extra pillow and water in shower never got hot
I'll start by saying the lady at check-in was very nice and helpful for my wife and I but that's about where it ends. When we saw the room and the facility as a whole we were extremely disappointed and disgusted. The room floor was extremely dirty and darkened our feet, the bathroom had mold around the floor and wall edges. We prepaid for the room so we had no recourse. There was a group of people living in the hallways in the back of the hotel where I think they were maybe doing a remodel. We were never given new towels. We had to ask each day we stayed and aside from our last day it seemed like asking for new towels was unacceptable by the front desk receptionist. Won't be staying there again
It was dirty and run down, but expected for this hotel. It was the only thing available for this price in this city this weekend for Family weekend.
Only the lady at the front office was nice
Super dirty hallways and room, pool out of service, people sitting on the stairs and hallways, bathroom fan broken and wide open didn’t feel safe. Only 2 towels had to go to the front office to ask for more and waited an hour.
Very rundown property and because it was home game and parents weekend for Florida State University the price was exorbitant. Rooms were in need of repair and paint and my room was not cleaned until I asked if that would be done.
Bring bug spray
Besides the staff being super nice and very helpful this place is def a motel 6. I shouldn’t have expected much but the amount of bugs dead and alive was disturbing . I had to change rooms twice which they let me do with no problem. The bed was surprisingly comfortable but I will not go back. Sucks that parents weekend all the hotels can screw you and I paid way more than that place is worth . I’m sorry to the staff for a bad review because they were again very helpful and super nice