This hotel was not very clean. There was a roach in the bathroom of the first room we were assigned to. I requested to be moved to another room and the sheets were dirty with hair on them . The sheets in the other bed were stained. We immediately left this hotel and requested a refund.
展开
酒店回复: Thank you for taking the time to share your experience. I am truly sorry for the unacceptable issues you encountered during your stay. A pest sighting, dirty sheets, and stained bedding fall far below our standards, and I completely understand your decision to leave.
3.0分
其他
Bathroom smelled like cigarette smoke. Bathtub drain struggled to empty. Any extra supplies required guest to come to front desk to retrieve.
展开
酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you experienced during your stay. A bathroom with a smoke odor, a remote that doesn’t function properly, and rough towels are not the standards we aim to provide. We will be addressing each of these concerns with our housekeeping and maintenance teams right away.
5.0分
家庭亲子
It was so neat and clean. Both staff members were incredible and the continental breakfast was a nice touch.
展开
酒店回复: Hi Tah,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the cleanliness of our hotel and the service provided by our staff. It's great to know that our continental breakfast added to your positive experience. We look forward to welcoming you back in the future.- The Staff at Garner Augusta West
3.0分
其他
展开
The hotel has recently been remodeled. The room and halls were very clean. Young man at check-in was very nice and helpful. It took two attempts to get me into a fully functional room. Both issues were a result of the recent remodeling. Again, front desk was extremely helpful. This hotel will be a bargain choice once the kinks are worked out. Traffic noise is an issue with this location.
展开
酒店回复: Hi Michael,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff helpful and appreciated the cleanliness of our newly remodeled spaces. We apologize for the inconvenience you experienced with the room functionality and are actively working to address these issues. We also understand your concerns about traffic noise and are exploring ways to enhance guest comfort. We hope to welcome you back for an improved experience in the future.- The Staff at Garner Augusta West
5.0分
家庭亲子
Staff were really friendly. Breakfast was delicious. Rooms were super cute.
展开
酒店回复: Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay — especially the breakfast, rooms, and our friendly team. We hope to welcome you back again soon!
4.0分
其他
Room was clean, staff was very friendly. Breakfast was not great.
展开
酒店回复: Hi Angelia,Thank you for your feedback. We're delighted to hear that you found our rooms clean and our staff friendly. We appreciate your comments about breakfast and will use them to improve our offerings. We hope to welcome you back for an even better experience.- The Staff at Garner Augusta West
5.0分
家庭亲子
Staff at the front desk was amazing, this it’s my second time visiting this hotel.
展开
酒店回复: Hi Angela,Thank you so much for your kind words and for choosing to stay with us again! We're delighted to hear that our front desk team made such a positive impression during your visit. It’s always a pleasure to welcome returning guests, and we truly appreciate your loyalty.- The Staff at Garner Augusta West
2.0分
家庭亲子
展开
The facility was under construction with debris and people all over the grounds. The only functioning elevator's certification had expired in the month of May, and in addition, the panels and wires were open creating a fire hazard and danger to young children.
展开
酒店回复: The inspector did not change the elevator inspection sticker during the visit in May. We checked for any open panels or loose cables and did not find anything. The inspector returned this past Monday, rechecked for issues, and updated the sticker.
5.0分
其他
Clean convenient comfortable and great staff
展开
酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that our staff—from check-in to housekeeping, maintenance, and check-out—made you feel welcomed and well taken care of. It’s great to know that you enjoyed a very clean room and that our coffee station was well stocked during your stay. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
5.0分
商务出差
Very nice and allowed late check out
展开
酒店回复: Hi Grace,Thank you for your review. We’re glad you enjoyed your stay and appreciated the late check-out. We look forward to welcoming you back soon.-The Staff at Garner Hotel August West by IHG
This hotel was not very clean. There was a roach in the bathroom of the first room we were assigned to. I requested to be moved to another room and the sheets were dirty with hair on them . The sheets in the other bed were stained. We immediately left this hotel and requested a refund.
Bathroom smelled like cigarette smoke. Bathtub drain struggled to empty. Any extra supplies required guest to come to front desk to retrieve.
It was so neat and clean. Both staff members were incredible and the continental breakfast was a nice touch.
The hotel has recently been remodeled. The room and halls were very clean. Young man at check-in was very nice and helpful. It took two attempts to get me into a fully functional room. Both issues were a result of the recent remodeling. Again, front desk was extremely helpful. This hotel will be a bargain choice once the kinks are worked out. Traffic noise is an issue with this location.
Staff were really friendly. Breakfast was delicious. Rooms were super cute.
Room was clean, staff was very friendly. Breakfast was not great.
Staff at the front desk was amazing, this it’s my second time visiting this hotel.
The facility was under construction with debris and people all over the grounds. The only functioning elevator's certification had expired in the month of May, and in addition, the panels and wires were open creating a fire hazard and danger to young children.
Clean convenient comfortable and great staff
Very nice and allowed late check out