酒店回复: Hello Hwayoung,Thank you for sharing your feedback regarding your recent stay. We regret to learn of the inconvenience you experienced with the cleanliness of your room. Our team strives to provide exceptional service and we apologize for any oversight. We encourage you to reach out to our management for further assistance in addressing your concerns.
1.0分
其他
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The motel was fine, but they only had part of our reservation and no money. We had to call ******* and eventually get a refund and just book through the motel. Very disappointed.
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酒店回复: Hi Kevin,Thank you for sharing your feedback. We appreciate you letting us know about the issues with your reservation and the challenges you experienced. Your comments have been shared with our team to review our booking processes and coordination with third-party platforms to prevent similar situations in the future. Feedback like yours helps us improve the guest experience, and we hope to have the opportunity to provide a smoother and more seamless stay should you choose to visit us again.
5.0分
朋友出游
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Accessing the facility can be a little frustrating because the traffic on the highway is very busy and has no stoplights. But the facility itself is clean and comfortable and well taken care of
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酒店回复: Hi Larry,Thank you for sharing your feedback. We are glad to hear that you found the facility clean, comfortable, and well taken care of. Your comments regarding the highway traffic and access are helpful, and we will look into ways to provide clearer directions and tips for easier entry to the property. Feedback like yours allows us to highlight the positive aspects of the stay while offering solutions to make the arrival experience smoother for future guests.
2.0分
其他
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The shuttle took half an hour to come get me (2 minutes away), the door to the room was hard to open and close, and the whole place smelled like cigarettes, cat pee, and lavender air freshener that wasn’t fixing the problem. Couldn’t wait to leave.
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酒店回复: Hello Emily,Thank you for sharing your feedback. We understand that your experience did not meet your expectations and that the shuttle service, room access, and odor issues impacted your stay. Your insights are valuable, and we will ensure that they are addressed with the appropriate teams. We appreciate you taking the time to provide your perspective, as it helps us improve the guest experience in the future.
舒适宜人环境优美
从机场到酒店的免费接驳车，我打了好几次电话他们都不来接，打了三次电话，足足等了40分钟。明明酒店离机场不到5分钟路程。酒店的卫生也很敷衍，前一个房客喝剩的啤酒罐就那样放在房间里。周末的早餐要等到7点才开始供应，比工作日的6点晚，结果我没吃上。
免费早餐太差了。信用卡竟然直接扣了50美元，而不是作为预授权，这简直荒谬。
安排的房间在电梯旁，还好电梯声音小。房间还算宽敞。我们是早晨5.30的航班，酒店早餐还未开，也没办法安排早餐包。
Noe 酒店。位置便利，就在诺克斯维尔机场旁边。
好。
我住了两晚。我要求前台打扫房间，但房间没有打扫。酒店也没有对我采取任何应尽的责任。
The motel was fine, but they only had part of our reservation and no money. We had to call ******* and eventually get a refund and just book through the motel. Very disappointed.
Accessing the facility can be a little frustrating because the traffic on the highway is very busy and has no stoplights. But the facility itself is clean and comfortable and well taken care of
The shuttle took half an hour to come get me (2 minutes away), the door to the room was hard to open and close, and the whole place smelled like cigarettes, cat pee, and lavender air freshener that wasn’t fixing the problem. Couldn’t wait to leave.