酒店回复: ¡Gracias por tu comentario! Nos alegra saber que tu estadía fue placentera. Esperamos darte la bienvenida nuevamente muy pronto.
4.0分
其他
原文
翻译提供方：Google
早餐不错！
1.0分
家庭亲子
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No one was at the front desk when I checked in at 7:30 PM. I had to wait for approximately 20 minutes before anyone showed up. The key I was given was not programmed to open the door so I had to go back to front desk and again no one was there. Had to wait approximately another 10-15 minutes for someone to help. Went to try to get into room and the door would not open. Looked like the key was working but the door was stuck at the upper portion as if it was locked from the inside. I went back to the front desk. This time there was someone at the front desk and they just changed my room. I was then able to gain entry to the room. The door to the room did not close completely. I was able to lock it but the bottom portion of the door was open a crack and you were able to see inside the room slightly from the hallway. Many of the doors on our floor were the same The room itself was very outdated. The furniture was very old and worn. Did not look clean. The window looked like it had not been washed in a long time. There were finger prints and face prints all over the inside of the window. I was very uncomfortable in the room. I slept in my clothes on top of the covers. The elevator did not have any inspection report posted on the inside or the outside of the the elevator. I did not eat breakfast the next morning. I just wanted to check out of the room as quickly as possible.
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酒店回复: Thank you for sharing your experience, and we’re truly sorry for the inconveniences you encountered. This is far from the standard we aim to provide. We apologize for the delays at check-in, the key and door issues, and the condition of the room. Your feedback is very important, and we will be addressing these concerns with our team immediately to prevent this from happening again. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance to provide a much better stay.
5.0分
其他
Clean Room, Destiny was very courteous and professional, a very hard worker. Breakfast was nice and fresh and well stocked. Thank you La Quinta Orem.
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酒店回复: Thank you for your wonderful review! We're glad you enjoyed your clean room, our fresh breakfast, and Destiny’s great service. We appreciate your kind words and hope to welcome you back to La Quinta Orem soon!
5.0分
商务出差
Rooms were clean. Fitness room had new equipment and was clean. Breakfast had a lot of variety.
2.0分
其他
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Stayed 7 nights. Housekeeping never came to my room. Even after I went down to the front desk and asked more towels, soap, and shampoo on day 5. When I checked out, the trash was overflowing and the toilet paper was gone and there were towels all over the bathroom floor since there are no towel racks or hooks available.
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酒店回复: Thank you for sharing your experience. We’re sorry for the inconvenience. Please note that housekeeping is provided only upon request—if you place the housekeeping tag on your door or request service at the front desk, our team will be notified to assist promptly.
2.0分
情侣出游
There were multiple mistakes and overcharges made on the charges for our room. We had a difficult time getting them resolved.
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酒店回复: Thank you for your feedback. We sincerely apologize for the inconvenience caused. Please note that we only charged for the room price, and the remaining amount has been refunded back to you.
办理入住的工作人员非常友好。房间很干净，床也很舒服，早餐很棒。房间门上有几处油漆需要修补一下。
房间很棒
很适合我
住宿很愉快
早餐不错！
No one was at the front desk when I checked in at 7:30 PM. I had to wait for approximately 20 minutes before anyone showed up. The key I was given was not programmed to open the door so I had to go back to front desk and again no one was there. Had to wait approximately another 10-15 minutes for someone to help. Went to try to get into room and the door would not open. Looked like the key was working but the door was stuck at the upper portion as if it was locked from the inside. I went back to the front desk. This time there was someone at the front desk and they just changed my room. I was then able to gain entry to the room. The door to the room did not close completely. I was able to lock it but the bottom portion of the door was open a crack and you were able to see inside the room slightly from the hallway. Many of the doors on our floor were the same The room itself was very outdated. The furniture was very old and worn. Did not look clean. The window looked like it had not been washed in a long time. There were finger prints and face prints all over the inside of the window. I was very uncomfortable in the room. I slept in my clothes on top of the covers. The elevator did not have any inspection report posted on the inside or the outside of the the elevator. I did not eat breakfast the next morning. I just wanted to check out of the room as quickly as possible.
Clean Room, Destiny was very courteous and professional, a very hard worker. Breakfast was nice and fresh and well stocked. Thank you La Quinta Orem.
Rooms were clean. Fitness room had new equipment and was clean. Breakfast had a lot of variety.
Stayed 7 nights. Housekeeping never came to my room. Even after I went down to the front desk and asked more towels, soap, and shampoo on day 5. When I checked out, the trash was overflowing and the toilet paper was gone and there were towels all over the bathroom floor since there are no towel racks or hooks available.
There were multiple mistakes and overcharges made on the charges for our room. We had a difficult time getting them resolved.