酒店回复: Dear Guest,Thank You very much for taking the time to share Your feedback. We are delighted to hear that You enjoyed the room, the bathtub, our plentiful breakfast, and found our staff to be very helpful. Your intention to choose our hotel again is the highest compliment we could receive. We look forward to welcoming You back and providing You with another comfortable and pleasant stay.Sincerely, OlgaGuest Relations Manager

酒店回复: Dear Guest,Thank You for providing us with such a detailed account of the extremely distressing incident You experienced during Your stay. Please accept our deepest and most sincere apologies for the profound fear and inconvenience this situation caused You, and for the fact that our initial response fell dramatically short of the professional and empathetic support You deserved.Our internal protocols regarding the review of security footage are strictly regulated and typically require official law enforcement involvement for guest viewing to ensure legal compliance and the privacy of all individuals. We understand that the explanation offered at the time did not align with Your experience, and we regret that it exacerbated Your frustration rather than providing clarity or reassurance. We are reviewing our overnight security patrol logs and full camera archives for the mentioned timeframe and location as part of our investigation.Your feedback is a critical tool for us to improve. We are reinforcing our security presence during night hours and revising our protocols for handling guest reports of security concerns to ensure immediate, compassionate, and transparent action.We have taken note of Your interaction with our partner, Ctrip, regarding the resolution. We hope that despite this experience, You might consider giving us another opportunity in the future to restore Your faith in our hotel and demonstrate our commitment to Your safety and well-being.Sincerely, OlgaGuest Relations Manager

酒店回复: Dear Guest,Thank You very much for taking the time to share Your wonderful feedback. We are delighted to hear that You appreciated the comfort and cleanliness of our rooms. We are glad to know that our long‑established five‑star hotel continues to meet Your expectations. It is especially gratifying to know that You found exhibition shuttle convenient and the proximity to the metro station helpful for Your travels. We are also pleased that You enjoyed the nearby Georgian restaurant.Your kind words are a great encouragement to our entire team, and we truly value Your recognition of our efforts to maintain high standards.We hope to have the pleasure of welcoming You back on Your next visit to the city, and we look forward to providing You with another enjoyable stay.Sincerely, Olga Guest Relations Manager