酒店回复: Dear Valued Guest,We appreciate you taking the time to share your feedback on your stay at the Red Roof PLUS+ Austin South. I am deeply sorry to hear about the unacceptable condition of your room and linens. Please accept my sincere apologies for the discomfort and distress this caused, especially given your need for a clean environment due to your asthma. I am glad that you found Amanda to provide outstanding service, however, I am very concerned about the dismissive and accusatory behavior you experienced at the front desk. This is not the standard of service we aim to provide. We welcome your feedback at Red Roof and hope to have the chance to provide you with a better experience.Sincerely,MatthewRed Roof Management RediResponse Specialist
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Austin South. I am saddened to read about the inconvenience you mentioned at the property. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
2.0分
其他
原文
翻译提供方：Google
2025年8月1日
我们没有垃圾桶，只有一套毛巾。微波炉和电子咖啡机都坏了。没有洗发水和沐浴露。
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your stay at Red Roof PLUS+ Austin South. I'm disappointed that your experience fell short of expectations due to the state of the microwave and the coffeemaker during your stay. Thank you for bringing this to our attention.This is not the experience we want for any of our guests, so your feedback has been brought to the property to ensure that everything is as it should be. We hope that you will give us the opportunity to provide you with a better stay at Red Roof in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
原文
翻译提供方：Google
不喜欢周围的环境和人，看起来不太安全，因为担心我的车，所以睡不着。我们一醒来就离开了。
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Austin South. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with the location not being safe. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
设施比较老旧
说我的经历糟糕透顶简直是轻描淡写。走廊里弥漫着一股湿狗的味道，浓烈到我伴侣都吐了，我们房间空调里也飘出同样的味道。房间和网上的照片完全不一样。然后马桶水箱的止水阀卡住了，导致马桶水漫了一整夜，整个房间的地板都被淹了。我的所有衣物和随身物品都被马桶水泡湿了。经理在电话里甚至不相信我，还派了个维修工到我房间，跟我争辩马桶没坏。简直难以置信。他们连一句道歉或任何形式的赔偿都没有提供。总的来说，这是一个非常恶心的地方。更别提一楼几乎每个房间都有被单独留在里面的狗狗的哀嚎声了。我完全不推荐住这里，哈哈哈。
这家酒店住个一两晚还可以。有免费停车位。
员工很棒，卫生也很干净。
不错的酒店，值得入住，而且住一晚非常便宜。
糟糕的经历
房间很脏，床单也很脏。我不得不自己去拿床单，换床单。值夜班的阿曼达很友善，说她会把床单和房间的情况告诉经理。第二天早上我交钥匙的时候，前台服务员很冷淡。我问她有没有给经理的便条之类的，她说没有，还问我是不是想免费住一间房。我当时吓坏了。我来酒店是因为家里的空调坏了，而且我有严重的哮喘。我来酒店是为了缓解一下，结果床单很脏，不得不找服务员帮忙，还被指责想要免费的东西。糟糕的经历。
我住的五天里，客房服务员从来没有打扫过房间，卫生纸用完了，不得不去前台要，房间钥匙每天都被禁用，我不得不去前台反复激活，另一边的工作人员真的是服务员
2025年8月1日
我们没有垃圾桶，只有一套毛巾。微波炉和电子咖啡机都坏了。没有洗发水和沐浴露。
不喜欢周围的环境和人，看起来不太安全，因为担心我的车，所以睡不着。我们一醒来就离开了。
一家破旧的酒店。就两星标准，仅此而已。不过床很舒服，空调超级冷。