酒店回复: Gracias, Harolyn, por tu preferencia y por tomarte el tiempo de compartir tu opinión. Lamentamos los inconvenientes durante tu estancia. Mantenemos altos estándares de servicio y hemos informado a nuestro equipo de gestión para tomar las medidas adecuadas y mejorar en el futuro.
1.0分
情侣出游
原文
翻译提供方：Google
没有食物
所有衣服走廊都很脏
有蟑螂
我可以给你发照片
真是把客人逗笑了。
5.0分
其他
原文
翻译提供方：Google
价格合理的好酒店
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酒店回复: Gracias por compartir su comentario y por su lealtad. Nos alegra saber que encontró el hotel a un precio justo. Apreciamos su preferencia y, si hubo algún inconveniente durante su estancia, le pedimos disculpas. Mantenemos un alto estándar de servicio y hemos notificado a nuestro equipo de gestión para seguir mejorando de cara a futuras estancias.
5.0分
其他
原文
翻译提供方：Google
好的
酒店回复: We can't wait to welcome you back for another fantastic stay.
2.0分
其他
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There was no water in the building to drink. They had no vending machines to even purchase waters. There was no shuttle from the airport even though it is listed on their site.
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酒店回复: Dear Jessica,Thank you for your feedback and for choosing to stay with us. We sincerely apologize for the inconveniences you experienced during your visit. Your comments regarding the lack of drinking water and shuttle service have been noted, and we will inform our management team to ensure improvements are made.We hold ourselves to a high standard of service and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,
5.0分
商务出差
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Very Comfortable and $100 Deposit
It was a comfortable place to stay for sure. Just keep in mind there is a $100 deposit that needs to be paid up before you check in. However if you keep the room clean you can get that money back at checkout
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酒店回复: Dear Guest,Thank you for your excellent rating and thoughtful feedback. We’re glad to hear you had a comfortable stay with us!We also appreciate you noting the $100 deposit policy—this helps set clear expectations for future guests. As you mentioned, the deposit is fully refundable at checkout when the room is left in good condition.We hope to welcome you back again soon!Warm regards,
1.0分
商务出差
It was a very horrible experience, I flew out there for a soccer Tournament and 3 of our cars tires were stolen that’s 16 wheels totaled. They have no cameras
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酒店回复: Dear Mirla,Thank you for reaching out and for your loyalty and feedback. We are truly sorry to hear about the unfortunate incident that occurred during your stay. Please accept our sincerest apologies for the inconvenience and distress this caused you and your group.While we do our best to maintain a safe environment for our guests, we regret to inform you that our property does not currently have full surveillance coverage. As stated in our policy, parking is provided for the convenience of our guests, but it is at their own risk and responsibility.That said, we take your experience seriously, and we will be reviewing our security procedures to explore possible improvements moving forward. We understand how frustrating this situation must have been and sincerely apologize for the impact it had on your trip.Thank you again for bringing this matter to our attention.Warm regards,
4.0分
其他
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Had no hot water, but was a good place
The hotel itself was great. The only issue was I had no hot water in my room all 3 days. Biggest problem. Nice area. Amenities were good. Water was bad
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酒店回复: Dear Telisa,Thank you for your feedback and for choosing to stay with us. We truly appreciate your loyalty and are glad to hear you enjoyed the property and amenities.We sincerely apologize for the inconvenience caused by the lack of hot water during your stay. This is not the experience we aim to provide, and your comments have been shared with our management and maintenance teams to ensure this issue is properly addressed.We hope to have the opportunity to better serve you in the future.Warm regards,
1.0分
情侣出游
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This property is a scam the pictures are not at all what it looks like on the inside. We drove for 15hours the day of our trip and just wanted to go to bed instead we were welcomed to the smell of mold and mildew. We got to the first room and there were stains everywhere and cockroaches everywhere. And there was mold and what looked like black mold in the room. We went through 3 different room changes and all of them were the same. When we complained the the staff he didn’t seem phased by the fact the rooms where disgusting. He was as extremely helpful and understanding though we got transferred to a new hotel without having to pay for the price difference. But I do not recommend booking with this hotel.
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酒店回复: Thank you for your feedback and loyalty. We sincerely apologize for the inconveniences you experienced, as this does not reflect our high standards of service. We have notified our management team to take proper action to improve future stays. We appreciate you bringing this to our attention.
3.0分
家庭亲子
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Our tub was dirty in our first room. We went to tell the front desk and he moved us to another room where the outlets by the bed did not work in this tub was slightly more clean than the last but still dirty overall. We showered with shoes. There was also scraping above our room at 6 AM to about 8 AM on both nights we stayed. We also noticed dirt buildup by the AC unit and stains on the bed skirts of the beds.
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酒店回复: Dear MaKayla,Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the standard we aim to uphold, and we understand how frustrating it must have been.Your comments have been shared with our management and housekeeping teams to ensure these concerns are addressed promptly and appropriately. We truly value your feedback, as it helps us improve the guest experience moving forward.We appreciate your loyalty and the opportunity to do better in the future.Best regards,
非常脏，我不喜欢，他们甚至没有咖啡，而且小吃超级贵。
没有食物
所有衣服走廊都很脏
有蟑螂
我可以给你发照片
真是把客人逗笑了。
价格合理的好酒店
好的
There was no water in the building to drink. They had no vending machines to even purchase waters. There was no shuttle from the airport even though it is listed on their site.
Very Comfortable and $100 Deposit
It was a comfortable place to stay for sure. Just keep in mind there is a $100 deposit that needs to be paid up before you check in. However if you keep the room clean you can get that money back at checkout
It was a very horrible experience, I flew out there for a soccer Tournament and 3 of our cars tires were stolen that’s 16 wheels totaled. They have no cameras
Had no hot water, but was a good place
The hotel itself was great. The only issue was I had no hot water in my room all 3 days. Biggest problem. Nice area. Amenities were good. Water was bad
This property is a scam the pictures are not at all what it looks like on the inside. We drove for 15hours the day of our trip and just wanted to go to bed instead we were welcomed to the smell of mold and mildew. We got to the first room and there were stains everywhere and cockroaches everywhere. And there was mold and what looked like black mold in the room. We went through 3 different room changes and all of them were the same. When we complained the the staff he didn’t seem phased by the fact the rooms where disgusting. He was as extremely helpful and understanding though we got transferred to a new hotel without having to pay for the price difference. But I do not recommend booking with this hotel.
Our tub was dirty in our first room. We went to tell the front desk and he moved us to another room where the outlets by the bed did not work in this tub was slightly more clean than the last but still dirty overall. We showered with shoes. There was also scraping above our room at 6 AM to about 8 AM on both nights we stayed. We also noticed dirt buildup by the AC unit and stains on the bed skirts of the beds.