We stayed for 2 nights for parents weekend and did not sleep well either night. There was loud noise coming from above and despite calling the desk 2 times, it went on until 1:00 am. Sounded like kids jumping or dropping bowling balls, not sure, but it was very disruptive. Probably would not stay again due to the thin walls.
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酒店回复: Thank you for choosing our Hampton while visiting the area and for sharing your experience about your stay. Please know that we make every effort to monitor and maintain a comfortable atmosphere for our guests and when situations are reported, we address them as quickly as possible. We appreciate your feedback and thank you for your loyalty to the Hilton family of hotels.
3.0分
家庭亲子
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Front desk was very unfriendly. There was times I was in the lobby the phone rang and rang and they were doing nothing and did not answer the phone. There appear to be homeless living in the old closed hotel next door.
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酒店回复: Thank you for taking the time to complete a review after your recent visit and I'm so sorry to hear that we did not meet your expectations. Please know that our goal is certainly to provide you with comfortable accommodations, great amenities and friendly service and your safety is of the utmost importance to us. Your comments have been shared with the team, and you can rest assured that we have discussed your concerns. We appreciate your feedback and hope that you will give us another opportunity to host a future visit.
5.0分
家庭亲子
The property was nice. I have no complaints. We didn’t eat breakfast there because of the cost. We didn’t have to pay the last time we stayed there.
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酒店回复: Thank you for your rating and taking the time to provide additional information. My apologies for any miscommunication, as our breakfast is complimentary, with no cost to our overnight guest. Please rest assured that your comments will be shared with my team and addressed accordingly. We certainly welcome all comments and truly appreciate the feedback!
5.0分
情侣出游
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Best part was the staff. Professional and friendly. Attentive to requests of the guests. Room was clean and spacious. Breakfast was good. Located close to highway and easy access to everything.
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酒店回复: Thank you for taking the time to submit a rating after staying at our Hampton Inn Christiana. It's great to hear that you enjoyed your visit and we look forward to seeing you again in the future!
3.0分
其他
The bathroom floor had not been swept or cleaned as there were long black hairs on the floor.
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酒店回复: Thank you for taking the time to submit a review, as we welcome all comments. Please know that our goal is to provide the accommodations and amenities you expect, as our guest, and you can rest assured that your comments have been shared with my Management Team to address accordingly. Your feedback is truly appreciated, and we hope that you will give us another opportunity to host a future stay.
3.0分
其他
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Rooms and cleanliness are average you are paying for location with this hotel because in my opinion it shouldn’t exceed over 140 something a night anything else is kinda a crime but it’s because of the location for sure so much is available the area is great for traveler’s convenience the pool and gym area needs to be cleaned it wasn’t to clean breakfast was average but happy they serve it definitely would stay for a couple nights but also again you may can find better for the price of what they charge sometimes I don’t think it’s worth over 140 per night
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酒店回复: Thank you for rating our hotel and providing additional commentary from your stay. We certainly want to know what our guests are experiencing, and we do not take this information lightly. All comments are shared with the entire hotel team, and we address all concerns brought to our attention. We appreciate your feedback and hope that you will give us another chance to host a future stay.
1.0分
情侣出游
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The rooms were clean. The staff was pleasant. The amenities were below standards. They ran out of multiple breakfast options. The pool was like a ice bath. And there was no BBQ area as described in the amenities.
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酒店回复: Thank you for taking the time to complete a review after your recent stay and I'm so sorry to hear of your experience. We certainly make every effort to provide the amenities and services our guests expect and it's unfortunate that we did not meet your needs. Please know that your feedback is greatly appreciated.
4.0分
情侣出游
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I enjoyed that the property was close to I-95 and near a variety of restaurants and the Christiana Mall. It was next to an abandon hotel where homeless people were hanging out. The property was clean and quiet. The staff was professional and friendly.
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酒店回复: Thank you for your rating and comments regarding your visit. Please know that we appreciate your honest, critique of our facility and you can rest assured that your feedback is shared with the Hotel Team to discuss and address accordingly.
3.0分
家庭亲子
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The bedroom was clean but bathroom door needed attention, door was hard to close. The one bed base wasnt stable, and squeaked when you slept on it. The breaskfast was poor, little choice, food was poor quality and biscuits were still frozen.
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酒店回复: Thank you for taking the time to rate our hotel and provide additional information about your stay experience. Please know that we make every effort to keep our property in the best possible condition and our goal is to offer the services you expect, as our guest. We certainly appreciate your feedback, and you can rest assured that this information will be shared with all Managers and Team Members to address accordingly.
酒店擅自取消了我的订单，并且丢失了价值3500美元的包裹。
Noisy hotel with thin walls
We stayed for 2 nights for parents weekend and did not sleep well either night. There was loud noise coming from above and despite calling the desk 2 times, it went on until 1:00 am. Sounded like kids jumping or dropping bowling balls, not sure, but it was very disruptive. Probably would not stay again due to the thin walls.
Front desk was very unfriendly. There was times I was in the lobby the phone rang and rang and they were doing nothing and did not answer the phone. There appear to be homeless living in the old closed hotel next door.
The property was nice. I have no complaints. We didn’t eat breakfast there because of the cost. We didn’t have to pay the last time we stayed there.
Best part was the staff. Professional and friendly. Attentive to requests of the guests. Room was clean and spacious. Breakfast was good. Located close to highway and easy access to everything.
The bathroom floor had not been swept or cleaned as there were long black hairs on the floor.
Rooms and cleanliness are average you are paying for location with this hotel because in my opinion it shouldn’t exceed over 140 something a night anything else is kinda a crime but it’s because of the location for sure so much is available the area is great for traveler’s convenience the pool and gym area needs to be cleaned it wasn’t to clean breakfast was average but happy they serve it definitely would stay for a couple nights but also again you may can find better for the price of what they charge sometimes I don’t think it’s worth over 140 per night
The rooms were clean. The staff was pleasant. The amenities were below standards. They ran out of multiple breakfast options. The pool was like a ice bath. And there was no BBQ area as described in the amenities.
I enjoyed that the property was close to I-95 and near a variety of restaurants and the Christiana Mall. It was next to an abandon hotel where homeless people were hanging out. The property was clean and quiet. The staff was professional and friendly.
The bedroom was clean but bathroom door needed attention, door was hard to close. The one bed base wasnt stable, and squeaked when you slept on it. The breaskfast was poor, little choice, food was poor quality and biscuits were still frozen.