Customer service was great! They accommodated the entire football NJEliteabulldogs team all groups and we are grateful.
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酒店回复: Thank you for your 10 rating and kind comments regarding your recent group visit at our Hampton. While hosting a sports team certainly has its challenges, I'm happy to hear that we met your expectations during your visit. Your feedback is greatly appreciated, and we hope to host your next team visit in the future.
1.0分
其他
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The hotel room itself had holes in the ceiling, the bathroom had wood missing around the tub. The sheets had stains on them as well. There were brown water stains on the ceiling.
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酒店回复: Thank you for taking the time to share your experience after staying at our hotel and I'm truly sorry to hear that your stay did not meet your expectations. Please know that we make every effort to provide the accommodations and service that you expect, as our guest, and you can be assured that all comments received are shared with my entire hotel team. We appreciate your feedback and hope that you will give us another opportunity to host a future visit.
1.0分
其他
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Staff was un helpful, i will be calling to complain, room was filthy. Tried up charging me for no reason at all. Would not stay again. It’s a shame really have been staying at Hampton inns suites for years. Will not return
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酒店回复: Thank you for sharing your experience after staying at our facility this past weekend. While we had a very active youth group in our hotel, we realize that some guests were inconvenience with noise and for that I am truly sorry. We welcome all critiques of our hotel and make a point of sharing this information with our entire team. Your feedback is graciously received, and we hope that you will continue utilizing the Hilton Family of hotels during future travels.
3.0分
其他
No supervision of visiting children. Lampshades in my room were broken and desk lamp did not work.
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酒店回复: Thank you for submitting a review after your recent stay at our facility. We truly apologize for the inconveniences you encountered with the active children during your visit, and I can assure you that on-property staff were addressing those concerns. We welcome all comments and critiques of our hotel and certainly hope that you will give us another opportunity to host a future visit.
2.0分
家庭亲子
Pool was freezing and no place for a 2 year old, which was the entire point. Line for breakfast wasn't ideal for kids.
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酒店回复: Thank you for taking the time to complete a review after your weekend visit at our facility. We certainly welcome all critiques and comments from our guests and do not take this information lightly. We appreciate all feedback and please know that this information is discussed with all Department Heads and address accordingly.
5.0分
其他
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When I first pulled up was a little disappointed on the age of the hotel one that had not been remodeled and then I considered the rates and well that explains the good rate but after going in and staying there was very impressed at the condition of the property very clean and well maintained making many trips to this area will definitely be my first choice
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酒店回复: Thank you for your 10 rating and kind comments regarding your overnight stay with us. We are delighted to hear that we exceeded your initial impression and that we were able to provide you with a pleasant experience. Your feedback is greatly appreciated, and we look forward to seeing you again in the future.
3.0分
其他
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I love Hampton Inn - I was underwhelmed by the mattresses at this location. They could use an upgrade. Otherwise everything was expected and staff was very friendly.
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酒店回复: Thank you for taking the time to share your comments, after your stay with us and I'm so sorry to hear of your bedding experience. We certainly welcome and appreciate the feedback.
4.0分
其他
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Room was very clean and the furniture/decor well done. Only minor complaint was that the bathroom floor smelled slightly musty, like a faint urine smell. There appeared to be some water damage as well. Rooms not insulated all that great as you could hear voices in the hallway pretty well. Breakfast selection was great with several hot food items. Dining area very clean and comfortable. Overall, very satisfied.
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酒店回复: Thank you for taking the time to submit a review after your recent stay at our hotel. We make every effort to provide the accommodations and services that you expect and make a point of sharing this information with the entire hotel team. It was a pleasure hosting your visit and we truly appreciate the feedback that you have shared.
1.0分
商务出差
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Room, amenities and overall management of expectations. Waivers had to be signed at check-in which stated quite hours at 9pm. Non of this am was uphold. People were running around dogs barking and general load behaviour throughout the night. The hotel staff did not control this. I raised multiple complaints even asked to move rooms. This all defeated the purpose of getting a good nights rest prior to having to compete in a sports event.
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酒店回复: Thank you so much for sharing your comments and concerns after your recent visit with us and I offer my sincerest apologies for the inconveniences you encountered. Please know that we make every effort to provide a comfortable environment for all of our guests and when issues arise, we do our best to eliminate them. It's unfortunate how the behaviors of a few guests can alter the hotel atmosphere and I'm truly sorry that this was your experience. We certainly appreciate your candid feedback and hope that you will give us another opportunity to host a future stay, should your travels brings you back our way.
酒店擅自取消了我的订单，并且丢失了价值3500美元的包裹。
Customer service was great! They accommodated the entire football NJEliteabulldogs team all groups and we are grateful.
The hotel room itself had holes in the ceiling, the bathroom had wood missing around the tub. The sheets had stains on them as well. There were brown water stains on the ceiling.
Staff was un helpful, i will be calling to complain, room was filthy. Tried up charging me for no reason at all. Would not stay again. It’s a shame really have been staying at Hampton inns suites for years. Will not return
No supervision of visiting children. Lampshades in my room were broken and desk lamp did not work.
Pool was freezing and no place for a 2 year old, which was the entire point. Line for breakfast wasn't ideal for kids.
When I first pulled up was a little disappointed on the age of the hotel one that had not been remodeled and then I considered the rates and well that explains the good rate but after going in and staying there was very impressed at the condition of the property very clean and well maintained making many trips to this area will definitely be my first choice
I love Hampton Inn - I was underwhelmed by the mattresses at this location. They could use an upgrade. Otherwise everything was expected and staff was very friendly.
Room was very clean and the furniture/decor well done. Only minor complaint was that the bathroom floor smelled slightly musty, like a faint urine smell. There appeared to be some water damage as well. Rooms not insulated all that great as you could hear voices in the hallway pretty well. Breakfast selection was great with several hot food items. Dining area very clean and comfortable. Overall, very satisfied.
Room, amenities and overall management of expectations. Waivers had to be signed at check-in which stated quite hours at 9pm. Non of this am was uphold. People were running around dogs barking and general load behaviour throughout the night. The hotel staff did not control this. I raised multiple complaints even asked to move rooms. This all defeated the purpose of getting a good nights rest prior to having to compete in a sports event.